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Senior Service Designer

On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Required Skills and Experience:We are looking for designers who merge robust service design expertise with the ability to navigate complex organizational environments, potentially gained through consulting, governmental roles, product companies, or digital transformation projects. Essential Criteria:Proven experience employing service design methods on intricate digital products or services. Ability to comprehend and visualize complex service ecosystems with multiple stakeholders, systems, and touchpoints. Experience in multidisciplinary team collaborations with product managers, engineers, and researchers. Strong skills in workshop facilitation and stakeholder collaboration. Capacity to communicate insights, challenges, and design concepts effectively to both technical and non-technical audiences. Experience contributing to design efforts throughout various stages of service delivery. Understanding of accessibility and inclusive design principles.

About the job

About the Role:

We are seeking a talented Senior Service Designer to enhance our expanding User-Centered Design practice. In this role, you will collaborate within multidisciplinary teams to execute intricate digital transformation projects for both public and private sector clients.

As a Senior Service Designer, you will be instrumental in guiding teams through the complexities of service design, identifying areas for enhancement, and crafting solutions that effectively meet the needs of users and organizations alike. This position covers the entire lifecycle of digital services, from initial problem exploration and sales support through discovery, design, delivery, and ongoing service improvement.

You will work closely with product managers, engineers, architects, researchers, and business stakeholders to ensure our solutions are aligned with actual user needs while adhering to organizational, technical, and regulatory frameworks.

Key Responsibilities:

Service Design Delivery:

  • Lead and facilitate service design initiatives across digital transformation projects.
  • Analyze complex organizational systems to uncover opportunities for service and user journey enhancements.
  • Create essential artifacts like service blueprints, journey maps, ecosystem maps, and operating models to support team understanding and service improvement.
  • Assist teams in converting research findings and business objectives into actionable service enhancements.

Lifecycle Engagement:

  • Participate in early project definition and problem identification.
  • Engage in discovery activities to gain insights into user needs, organizational contexts, and system limitations.
  • Collaborate with multidisciplinary teams throughout the design and delivery phases to ensure cohesive services across various channels and touchpoints.
  • Contribute to the ongoing enhancement of services post-launch.

Collaboration and Consulting:

  • Facilitate workshops and collaborative design sessions with clients and diverse teams.
  • Clearly communicate complex systems and service challenges to stakeholders.
  • Work effectively with project and product managers, engineers, architects, and researchers to align service design with technical and organizational realities.
  • Support teams in making data-driven decisions regarding service improvements.

Enhancing Design Practice:

  • Champion user-centered and evidence-based design methodologies within delivery teams.
  • Mentor junior designers as needed.
  • Contribute to the evolution of design practices, tools, and approaches within the User-Centered Design team.

About Hitachi Solutions Europe

Hitachi Solutions Europe is a premier global consultancy specializing in Digital, Data, and Technology solutions. As a Microsoft Inner Circle and Cloud Services partner, we focus on comprehensive transformation projects. Our services are user-centered and accessible, crafted by our exceptional agile teams who leverage the latest technologies. Our expertise encompasses Microsoft Dynamics 365, Power Platform, Azure, Application Modernization, Modern Data Platform, Performance & Analytics, Fraud and Error Management, Grants, User-Centered Design, Accessibility, and Agile DevOps. Join the Hitachi FamilyWe value collaboration, open communication, and transparency. Our culture emphasizes teamwork, cohesion, and appreciation, allowing us to achieve transformative outcomes daily. Our commitment to learning and our flat organizational structure contribute to our success.

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