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Senior Site Reliability Engineer - Platform Engineering

LandbotRemote job
Remote Full-time

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Experience Level

Senior

Qualifications

To be successful in this role, candidates should possess:Extensive experience in site reliability engineering or systems engineering. Proficiency in cloud technologies, container orchestration (e.g., Kubernetes), and infrastructure as code. Strong understanding of CI/CD processes and tools. Experience with monitoring and observability tools. Excellent problem-solving skills and a proactive mindset. Ability to work collaboratively in a remote environment.

About the job

Full time.

We are excited to announce an opportunity for a Senior Site Reliability Engineer to join our dynamic team at Landbot. This is a remote position, and we are specifically looking for candidates located between UTC-1 to UTC +2.

About Landbot

Operating in over 150 countries, Landbot provides an innovative platform that enables businesses to craft outstanding chatbot and AI agent interactions across various channels, including Web, WhatsApp, and Messenger. We are passionate about delivering exceptional customer experiences and are committed to engineering excellence.

At Landbot, we foster a high-performance culture that merges engineering expertise with a product-focused mindset and a dedication to customer satisfaction. We believe that quality and speed are essential for success, and we are looking for a Senior Reliability Engineer to help us enhance our platform and drive meaningful results.

About the Team

As part of our Platform Engineering team, you will collaborate with a small, dedicated group responsible for the development and maintenance of the Landbot Engineering Platform, Data Platform, and Security frameworks. Our mission is to empower Landbot teams to deliver value efficiently, reliably, and at scale.

We value:

  • A product-oriented approach to platform development

  • Autonomy and accountability

  • Collaborative efforts over bureaucratic barriers

About the Position

Your Role As a Senior Reliability Engineer, you will embody the principles of Systems Engineering within a Platform team, treating infrastructure as a product. Your focus will be on addressing developer needs, minimizing operational challenges, and creating self-service capabilities that simplify processes, allowing teams to concentrate on feature development.

Key Responsibilities:

Develop and Maintain the Internal Developer Platform

  • Design and implement essential platform services, including CI/CD pipelines, infrastructure provisioning, and observability systems.

  • Create developer-facing tools, APIs, and automation that empower application teams to independently deploy, scale, and manage services.

Manage and Enhance Platform Operations

  • Optimize cloud resources, Kubernetes clusters, databases, and networking for enhanced reliability, scalability, and cost-effectiveness.

  • Establish SLIs, SLOs, and error budgets to ensure a balance between reliability and feature velocity.

  • Design and implement observability solutions for real-time monitoring and proactive issue resolution.

  • Develop alerting strategies that minimize noise and highlight actionable insights.

  • Lead incident responses, conduct blameless postmortems, and drive continuous enhancements.

Improve Developer Experience and Influence Platform Strategy

  • Collaborate with application teams to understand their workflows and challenges, gather feedback, and prioritize enhancements that align with business goals.

  • Create and maintain comprehensive documentation, runbooks, and knowledge bases to support teams effectively.

About Landbot

Landbot is a forward-thinking company operating in more than 150 countries, specializing in creating outstanding chatbot and AI interactions through an intuitive platform. We prioritize engineering excellence and customer satisfaction, striving to deliver impactful solutions to our clients.

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