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Senior Software Engineer - Applied AI at Aircall | Seattle

AircallSeattle Office
On-site Full-time

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Experience Level

Senior

Qualifications

Proven experience in software engineering with a focus on automation and AI. Strong understanding of workflow automation in diverse functional areas. Hands-on experience with large language models (LLMs) in production environments. Excellent problem-solving skills and a collaborative mindset. Ability to thrive in a fast-paced, dynamic work environment.

About the job

Join Aircall, a leading unicorn in AI-powered customer communication solutions, trusted by over 22,000 businesses globally to enhance revenue, accelerate issue resolution, and scale customer-facing teams. We are revolutionizing customer interactions by integrating voice, SMS, WhatsApp, and AI into a unified platform.

Our growth is driven by a core principle: empower teams to work smarter, not harder. With innovations like our AI Voice Agent for automating routine calls, AI Assist for optimizing post-call tasks, and AI Assist Pro for providing real-time support, we enable teams to achieve higher revenue and faster resolutions confidently.

Headquartered in Paris, with a strong North American hub in Seattle, Aircall also has teams in Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We have developed a beloved product and a high-growth business, supported by top-tier investors and driven by rapid advancements in AI across various product lines.

At Aircall, you'll be part of a dynamic and ambitious organization. We prioritize product excellence and execution, allowing for quick decision-making and significant impact.

Our Work Culture: We are deeply customer-focused, data-informed, and committed to delivering valuable results. We value ownership, continuous learning, and thoughtful agility. If you excel in a collaborative, fast-paced environment where trust and impact are paramount, you're in the right place.

We are seeking a Senior Software Engineer to develop intelligent systems that automate workflows across various internal departments at Aircall. This position merges advanced software engineering expertise with a passion for understanding and automating the workflows of stakeholders in Marketing, Sales, Customer Support, Customer Success, Finance, HR, Legal, Engineering, Product, and other functional areas utilizing AI agents. Ideal candidates should possess curiosity, an affinity for solving complex challenges, and practical experience deploying LLMs in production.

About Aircall

Aircall is an innovative unicorn company specializing in AI-driven customer communication solutions. With a global footprint and a commitment to enhancing customer interactions, we are on the cutting edge of technology and business growth.

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