About the job
About Exoticca
Exoticca is an innovative online travel agency that is transforming the way long-distance dream trips are conceived, produced, and sold online. Our brand is built around the mission of "creating life milestones," emphasizing our dedication to delivering exceptional travel experiences that offer the best value while caring for our customers and the planet. We take pride in our dynamic, multicultural team, which is rapidly expanding internationally and is eager to welcome partners who share our vision of building the most progressive travel company of our generation.
What We Are Looking For
We are in search of a Senior Software Engineer who excels as a problem solver. This role demands a versatile engineer who utilizes various technologies—backend, frontend, data, infrastructure, and AI—to address genuine customer and business challenges.
You will play a pivotal role within our Customer Service optimization team, where we develop proactive and reactive solutions aimed at enhancing customer experiences on a large scale. Our mission is to anticipate customer issues before they arise and to simplify interactions through AI-driven self-service solutions when customers do reach out.
While technology choices are important, the impact of your work is paramount. You will have the opportunity to work with PHP, C#, React, React Native, and modern AI tools, selecting the most effective solutions for each unique challenge without being limited to a single tech stack.
Why Join Us?
- Engage with real, meaningful challenges that have a direct impact on customer satisfaction.
- Enjoy the autonomy to select the best tools for the task, including AI technologies.
- Collaborate with a team that prioritizes initiative, ownership, and meaningful contributions over titles and hierarchical structures.
- Contribute to scalable projects with opportunities to influence architecture, product development, and work methodologies.
If you're seeking stimulating problems, independence, and opportunities for professional growth—welcome aboard!
Key Responsibilities:
Proactive Customer Experience:
- Develop features that foresee customer needs and alleviate potential friction points.
- Ensure critical information (e.g., flight details, trip modifications, and additional excursions) is clear, timely, and readily available across applications, websites, and communication channels.
- Create systems that minimize uncertainty and foster trust through intelligent automation and an intuitive user experience.
Reactive & AI-Driven Automation:
- Assist in designing and building AI-driven chatbots and voicebots to enhance self-service and minimize manual support requirements.
- Automate customer communications regarding trip alterations (flights, accommodations, schedules).
- Apply AI strategically to classify, direct, resolve, or fully automate customer interactions.
Product & Data-Oriented Engineering:
- Collaborate closely with the entire team to clearly define problems before writing code.

