Senior Software Engineer - Client Experience

Ridgeline seeks a Senior Software Engineer to focus on the Reporting Experience. This position involves developing and refining advanced reporting features that help drive data analytics and support informed decisions throughout the organization. Responsibilities Design and implement scalable reporting solutions to handle complex data needs Collaborate with other teams to enhance data analytics capabilities Contribute to the improvement and evolution of data visualization tools Requirements Background in developing scalable software systems Strong understanding of data visualization technologies Interest in building tools that enable better business decisions Locations New York, NY Reno, NV San Ramon, CA

Role overview The Senior Software Engineer II for Developer Experience at Carta will design and build tools and systems that support engineering teams. The focus is on making workflows more efficient and enabling teams to deliver high-quality products. What you will do Collaborate with cross-functional groups to identify and address challenges in developer workflows Develop and enhance tools that make software development more scalable and intuitive Use software engineering skills to create solutions that improve daily life for engineers Support systems that help Carta teams deliver products aligned with client needs Location This role is based in San Francisco, CA; Santa Clara, CA; or New York, NY.

About Speechify Speechify’s mission is to make information accessible through listening. The platform turns articles, documents, and books into audio, helping people learn and absorb knowledge whether at a desk, on the go, or at their own pace. Like streaming changed audio entertainment, Speechify aims to reshape how people access and use audio information. The company leads its category and continues to grow quickly. Role Overview: Senior Software Engineer - Core Experiences The Core Experiences Team builds and maintains the services and SDKs that power Speechify’s products across platforms. This senior engineering role suits someone who enjoys working where product development meets infrastructure. The work focuses on designing clear, reliable APIs and systems that make a real difference in user experience. What You Will Do Work with Product Teams to define project scopes, identify ways to reduce scope for faster feedback, weigh integration and UX trade-offs, and deliver solutions through the cross-platform SDK. Improve existing features by refining algorithms and creating better abstractions for faster loading and smarter parsing. Develop cloud functions, lightweight backend services, and jobs using Kotlin. What Sets You Apart Thinks in systems and values simplicity, recognizing that optimizing performance requires end-to-end design. Quick to generate ideas and options, with a sense for which tasks need speed and which need more care. Stays focused in a high-growth startup, balancing team collaboration with deep individual work. Works well with design, marketing, and product management, able to inspire and negotiate effectively. Location This position is based in New York, NY, USA.

Join Justworks as a Senior Developer Experience Engineer, where you will play a pivotal role in enhancing our developer experience, streamlining workflows, and fostering innovation. You will collaborate closely with cross-functional teams, ensuring developers have the tools and resources they need to thrive. Your expertise will directly impact the efficiency and satisfaction of our engineering teams.

Role overview Speechify seeks a Senior Software Engineer to help shape the core experiences of its platform. This position focuses on designing, building, and refining software that enhances how users interact with Speechify’s products. What you will do Develop and optimize features that affect user engagement Collaborate with engineers and product managers to deliver high-quality solutions Share ideas that help guide the platform’s future direction Collaboration and impact This role involves working with a skilled team, sharing expertise, and using modern technologies to deliver results that matter to Speechify users. Location This position is based in Ithaca, NY, USA.

At Morgan & Morgan, our mission is clear: we stand as the last line of defense for millions of Americans against insurance firms, large corporations, and defective products. Every member of our team, from attorneys across all 50 states to our dedicated support staff, marketing creatives, and operations teams, plays an essential role in championing consumer rights. With over 6,000 employees, we are united by one purpose: For the People.About the RoleWe are seeking a passionate Senior Full-Stack Software Engineer who thrives on developing high-quality software. In this role, you will collaborate closely with fellow engineers to tackle complex challenges. You will make significant contributions to our Client Portal team, which focuses on enhancing our mobile application...

About Speechify Speechify helps people listen to information from the web, cloud documents, and books with ease. Our tools let users absorb content at their own pace, whether at a desk or on the move. By simplifying how people access and learn from audio information, we aim to make knowledge more accessible for everyone. We have grown quickly and become a leader in our field, much like streaming changed audio entertainment. Our approach continues to shape how people interact with audio content. Role Overview: Senior Software Engineer - Core Experiences The Core Experiences Team builds and maintains the essential services and SDKs behind Speechify’s product experience across multiple platforms. This senior engineer role focuses on designing clear, reliable APIs and straightforward systems that improve how users interact with our products. Strategic thinking and a strong sense for user experience are key in this position. What You Will Do Work closely with Product Teams to define project scopes, streamline processes for faster customer feedback, and balance integration and UX trade-offs. Deliver solutions through our cross-platform SDK. Improve existing features by creating efficient abstractions and optimizing algorithms for better loading times and parsing performance. Write and maintain cloud functions, lightweight backend services, and jobs using Kotlin. Location This position is based in Stony Brook, NY, USA.

Merge stands as a premier provider of intelligent tools and customer-facing integrations tailored for leading LLMs, Fortune 500 firms, and B2B SaaS enterprises. Our innovative platform encompasses two flagship products: Merge Unified, enabling organizations to seamlessly integrate hundreds of applications via a single API, and Merge Agent Handler, which grants AI agents secure access to a multitude of third-party tools. With an enterprise-grade platform, Merge adeptly manages the complete integration lifecycle—from authentication and security to monitoring and maintenance—empowering thousands of companies to enhance product development, streamline sales, minimize customer churn, and conserve engineering resources, thereby allowing them to concentrate on their core offerings. Who are we looking for?We are seeking experienced backend and full-stack engineers to join our senior-level Experience Engineering team. This dynamic group is dedicated to ensuring that Merge’s robust product is not only powerful but also seamless and intuitive for users. The team is responsible for all customer-facing interfaces, striving to provide a reliable, developer-friendly, and cohesive experience throughout. Positions are available from mid to staff levels, and candidates will be evaluated based on their relevant experience and interview performance. What you will do:Engage in roadmapping and architectural discussionsDevelop high-quality, production-ready, readable, and maintainable codeLead substantial projects from conception to deploymentProvide support and unblock your team, including engineers, designers, product managers, and business operatorsCollaborate with customers to resolve their challengesBuild a best-in-class developer experience...

Role overview Speechify seeks a Senior Software Engineer in Buffalo, NY to focus on Core Experiences. This position centers on enhancing the core platform and shaping the way users interact with Speechify’s products. The work directly impacts accessibility, aiming to make content easier for everyone to use. What you will do Work with engineers and product team members to refine and expand the platform’s core features Design and build solutions that improve user experience and accessibility Apply technical expertise to projects that help people engage with content more easily Location This role is based in Buffalo, NY, USA.

Join Our Team as a Client Experience StrategistAt Arch, a cutting-edge Series B financial technology firm based in New York City, we are revolutionizing the management of private investments. Our innovative platform enhances accessibility and understanding, transforming the investing experience across diverse asset classes.Private investments—encompassing venture capital, hedge funds, and private equity—constitute approximately 25% of the investment landscape. Traditionally, managing these investments is burdensome, relying on cumbersome spreadsheets and disorganized files that lead to inefficiencies and errors. Arch addresses these challenges by consolidating data, documents, and insights into a singular platform. Our mission is to save our clients time and empower them to make informed investment decisions, ultimately yielding superior financial results.As a rapidly expanding team of over 200 professionals, we proudly serve more than 400 clients, including some of America's largest banks and financial institutions. Our growth trajectory has seen us more than double in size annually since our inception, and we are eager to bring on new talent across all departments as we continue to scale.Your RoleWe are on the lookout for a Client Experience Strategist to cultivate and enhance our client relationships. This pivotal role involves post-onboarding account management, ensuring that clients receive the highest standard of service and support. As one of our early team members, you will play a crucial part in shaping and expanding our Client Experience team as we extend our reach to new users.

The Client Experience Specialist serves as the main contact for clients, focusing on smooth and positive interactions. This fully remote position centers on building trust and supporting client needs throughout their journey with jobgether. Role overview As the primary liaison, the Client Experience Specialist addresses client questions, resolves concerns, and ensures each interaction meets high standards. The role requires clear communication and a commitment to client satisfaction. What you will do Act as the first point of contact for client inquiries and requests Resolve issues promptly to maintain a seamless client experience Collect and share feedback to help improve services Build and maintain strong client relationships Requirements Strong communication skills Experience in client service or a similar role Ability to work independently in a remote setting

Join Sotheby's as a Temporary Client Experience Coordinator, where you will play a vital role in enhancing our clients' journey. You will assist in managing client communications, ensuring a seamless experience, and supporting the overall client engagement strategies. This position offers a unique opportunity to work in a prestigious environment, collaborating with a dedicated team of professionals.

About NabisNabis stands as the leading licensed cannabis wholesale platform globally, distributing over $1 billion worth of cannabis products each year from a multitude of brands to retailers in California, New York, and Nevada. Our vision is to empower individuals to explore cannabis by offering variety, accessibility, and innovative solutions. We are at the forefront of this industry, developing a cutting-edge, technology-driven platform designed to scale the cannabis market.Supported by renowned investors, including Y Combinator, Stanley Tang (Co-Founder of DoorDash), NFL Hall of Famer Joe Montana, Paul Buchheit (creator of Gmail), and Justin Kan (Co-Founder of Twitch), Nabis is rapidly expanding throughout the U.S. with the ambition to establish the most extensive and impactful cannabis distribution network worldwide.The RoleThis position, based in New York, will bolster Nabis’ expanding operations in the New York market, collaborating with brands and retail partners under the regulations of the New York State Office of Cannabis Management (OCM). The Client Experience Associate will serve as a vital extension of the Nabis team, ensuring alignment between the objectives of our brands and retail partners with our daily operations. The ideal candidate will be punctual, detail-oriented, empathetic, and possess excellent communication skills. They will thrive in customer service environments and operational settings.Responsibilities:Assist both internal and external Nabis Partners, including brands and retailers.Support customer experience managers with various projects.Provide general assistance to Operations Managers.Handle inbound and outbound communications via calls, emails, and chats.Maintain response metrics, call rates, and other KPIs at or above team standards.Monitor and manage communications to keep all departments informed and proactive.Collaborate with diverse internal and external stakeholders to advocate for partner needs and facilitate solutions that enhance partner success.Identify and escalate issues through the proper channels.

At Prosper Health, we are dedicated to enhancing the happiness and health of autistic and neurodivergent adults.In the last 25 years, autism diagnoses have surged over fivefold, yet autistic adults continue to be largely overlooked. This neglect has resulted in dire outcomes, including elevated rates of co-occurring mental health issues and reduced life expectancy. Prosper is committed to reversing this trend.We provide specialized mental health services for autistic adults, with insurance coverage. We have assisted tens of thousands in obtaining their first autism diagnosis, partnering them with neurodivergent-affirming therapists, and fostering a sense of community. Our results significantly surpass traditional care for autistic adults, showing marked improvements in mood, anxiety, and overall quality of life.As a rapidly growing organization, our growth rate is threefold year over year, maintaining mid-double-digit millions in run-rate revenue, with thousands of active clients and over 400 clinicians on our team. We are a high-ownership, mission-driven group, dedicated to creating solutions that have never been available to autistic and neurodivergent adults.About the RoleOur client experience team plays a vital role in ensuring our clients feel supported on a daily basis — managing all incoming phone, text, and email inquiries. We prioritize our clients, and this commitment is reflected in every interaction we have: we hold ourselves to high standards because our clients deserve nothing less.As the Client Experience Manager, you will lead this team and fully own the function — meeting service level agreements (SLAs), developing triage structures, managing response quality, and creating standard operating procedures (SOPs). When challenges arise (e.g., a flagged spam number), you take initiative to identify solutions, implement fixes, and establish processes that prevent future issues.This is a unique opportunity for someone eager to do more than merely manage a function — you will help to shape it. Being a startup means you will report directly to senior leadership, gain a significant presence in decision-making, and cultivate processes and team culture primarily from the ground up.The ideal candidate will think like an owner, be driven by quality, and never settle for “good enough” when improvements are possible. They should thrive in uncertain environments, be resourceful with tools and systems, and genuinely care about the clients our team supports.

Join our innovative team at Claylabs as a Software Engineer focused on enhancing Developer Experience in the field of Artificial Intelligence. In this role, you will collaborate with cross-functional teams to design and implement tools that empower developers, streamline workflows, and improve productivity. Your expertise in software development and passion for creating exceptional user experiences will play a key role in shaping our AI solutions.

About WhopWhop is an innovative financial technology company dedicated to empowering individuals and businesses by facilitating sustainable income streams. Our vision is to establish the largest internet marketplace, where users can create, connect, and transact seamlessly on a unified platform. With Whop, users can accept payments, launch new ventures, and interact with a vibrant community.Currently, Whop processes over $3 billion in annual payouts across 144 countries, with growth accelerating at an impressive rate of approximately 25% month over month.We have secured significant investments from renowned institutional investors, including Insight Partners, Bain Capital Ventures, A*, and Peter Thiel, alongside a recent strategic investment from Tether, the world's leading stablecoin company.Our team consists of passionate and driven young entrepreneurs, with over 75% having started their own businesses prior to joining Whop, including 53 former founders and 30 who scaled their ventures beyond $1 million in revenue. Our product leadership boasts expertise from top-tier firms such as Meta and Robinhood.To learn more about us, please visit whop.com.About the RoleAs a Developer Experience Engineer at Whop, you will play a crucial role in enhancing the engineering team's efficiency and productivity. Your focus will be on streamlining our development processes, improving reliability, reducing technical debt, and optimizing our tooling. We are looking for an individual who is passionate about empowering engineers to achieve 10x effectiveness.What You'll DoDevelop tools to swiftly establish local and remote development environments.Enhance and maintain our continuous integration and continuous deployment (CI/CD) systems.Create tools that support gradual rollouts and enable instant rollbacks.Design agentic engineering systems to accelerate development workflows.Establish dependable staging and testing environments.Collaborate with product teams to ensure smooth testing and debugging experiences.Identify and mitigate technical debt, continually finding ways to enhance team efficiency.What You NeedA minimum of 5 years of experience in a software development role.Proven ability to thrive in a dynamic startup environment with limited information.A strong desire to innovate and continually improve the product.Expertise in delivering fast, reliable software with a high attention to detail.

At StubHub, we are passionate about transforming the global live event experience. From the anticipation of getting tickets to the thrill of entering the venue, we aim to bring joy to every fan. For sellers, whether it’s an individual selling a single ticket or a promoter managing a stadium tour, we strive to provide the safest and most convenient platform for ticket transactions.Our mission at StubHub is clear: to enhance the live event experience for fans worldwide. We provide an intuitive platform where users can effortlessly discover, purchase, and sell tickets for their favorite events. Our engineering team is dedicated to ensuring this experience is seamless and trustworthy on both web and mobile applications.This position is tailored for recent graduates eager to gain practical production experience, receive robust mentorship, and engage with cutting-edge engineering practices, including AI-assisted development and GenAI tools, all within a collaborative team environment. You will collaborate closely with Senior Engineers and SDE IIs, contributing to impactful projects while rapidly advancing your skills.Location: Hybrid (3 days in office / 2 days remote) — New York, NYAbout the Team:The Consumer Experience team is responsible for the entire journey of millions of fans as they discover, purchase, and sell tickets on StubHub’s platforms. Every component, from search to checkout and confirmation, is crafted by our talented teams.We operate on a global scale, providing fast and reliable experiences in over 60 regions and 30 languages, especially during peak demand. This role involves high-impact engineering with challenges related to real-time traffic spikes and complex distributed systems.Our teams thrive on cross-functional collaboration, with engineers, product managers, designers, and data scientists working together in a culture of shared ownership. Engineers play a crucial role in shaping strategy, influencing roadmaps, and leveraging insights from experimentation to inform decision-making.We develop across the entire technology stack, selecting tools and technologies that enable us to deliver quality at speed. Our commitment to understanding our fans drives us to utilize data and rapid iteration to elevate the quality of every release.If you are enthusiastic about creating products that impact millions and tackling significant technical challenges, we encourage you to apply!

At Justworks, we foster a collaborative and laid-back work environment where innovation thrives. As a Senior Software Engineer, you will take ownership of significant projects, work alongside talented teams, and contribute to solutions that enhance customer experiences. Your role will focus on building and maintaining robust applications while ensuring the security and efficiency of our systems.

About RebarRebar is at the forefront of revolutionizing the operational landscape for commercial HVAC, electrical, and plumbing suppliers and subcontractors. With our innovative V1 quoting product, we've achieved remarkable scalability, processing thousands of quotes weekly, and have doubled our revenue shortly after the start of 2026. Backed by a $14M Series A investment from top construction tech investors, we are poised for significant growth. Join us as we seek a Client Experience Leader to enhance our Client Success strategy.You will collaborate directly with the Client Success (CS), Product, and Sales teams to enrich client interactions and establish the systems that will shape Rebar’s customer experience. We are transforming the $250B HVAC industry with cutting-edge AI-driven software—an industry ready for modern advancements. This is your opportunity to be a pivotal part of our journey.The Role: Client Experience LeadAs our initial product gains traction and scales rapidly, our focus remains on delivering exceptional client support that has been fundamental to our success. With plans to onboard thousands of users in the next 1-2 years, we are looking for a Client Experience Lead to develop and expand a high-performance support function from scratch.Your role will encompass more than just addressing client concerns; you will architect the systems, processes, and team that provide this support. Working in close collaboration with the Client Success, Product, Engineering, and Sales teams, you will ensure our clients receive prompt, effective assistance while continuously refining the product based on user feedback.What You’ll DoLead and develop the client support function, including processes, systems, and team structure.Act as the primary escalation point for complex or high-priority client issues.Design and implement scalable support workflows utilizing ticketing and messaging systems, enhancing speed and coverage with AI tools and on-demand resources.Establish service level agreements (SLAs), response standards, and performance metrics.Utilize reporting and analytics to identify trends, gaps, and opportunities for enhancing the client experience.Work closely with Product and Engineering teams to prioritize issues, drive resolutions, and influence the product roadmap.Create feedback mechanisms between clients and internal teams to foster continuous improvement of the platform.Recruit, train, and oversee a growing support team over time.Ensure smooth transitions and alignment between Implementation, Support, and other departments.