Senior Software Engineer - Customer Experience Intelligence (CXI)

DatabricksMountain View, California; San Francisco, California

Hybrid Full-time

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Experience Level

Senior

Qualifications

Proven experience in software engineering, with a focus on customer experience technologies. Strong proficiency in programming languages such as Java, Scala, or Python. Experience with cloud platforms and data analytics. Excellent problem-solving skills and a passion for delivering high-quality software. Ability to work collaboratively in a fast-paced environment.

About the job

Join our dynamic team at Databricks as a Senior Software Engineer specializing in Customer Experience Intelligence (CXI). In this role, you will be at the forefront of shaping and enhancing customer interactions through innovative software solutions. Your expertise will drive the development of tools that empower our clients to leverage data for superior customer engagement.

About Databricks

Databricks is a leading cloud-based data platform that empowers organizations to unlock the full potential of their data. Our mission is to accelerate innovation by providing a unified platform for data engineers, data scientists, and business analysts. Join us and be a part of a team that is revolutionizing the way data is used worldwide.

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Senior Associate, Customer Experience New Launches

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Customer Experience Associate

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Full-time|On-site|San Francisco

About ShepherdAt Shepherd, we are a forward-thinking Managing General Underwriter (MGU) that is reshaping the landscape of commercial Property & Casualty insurance for industries facing high hazards. Our core mission is to eliminate risk-related friction for the innovators and builders who shape our physical world, ensuring their progress is safeguarded from the initial concept through to construction and throughout decades of operation.Our vision is to develop the fastest and most intelligent commercial risk platform, where our underwriting expertise, innovative data solutions, and automation converge to provide:Quicker decision-making processesMore precise and intelligent pricing modelsImproved risk management outcomesAt Shepherd, we believe that safety, speed, and quality can coexist and enhance each other. We are not just updating insurance products; we are building the risk infrastructure necessary for the next generation of financial services, where technology, underwriting, and strategic partnerships work in unison to bolster the world’s most vital industries.Our InvestorsSo far, Shepherd has successfully raised over $20 million from esteemed investors, including:Spark CapitalCostanoa VenturesY CombinatorSusa VenturesIntact VenturesAnd several other notable backersJoin Our TeamWe are a passionate team of technologists and insurance enthusiasts, dedicated to bridging the gap between technology and traditional insurance practices. Discover more about us on our About page.Your RoleAs a Customer Experience Associate, you will play a pivotal role in enhancing client servicing and ensuring customer success. Your efforts will be directed towards cultivating customer champions and streamlining internal processes to elevate the overall customer experience.

Nov 4, 2025

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Customer Experience Associate at Thuma | San Francisco

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Full-time|Remote|San Francisco, California

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Apr 22, 2026

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Full-time|On-site|San Francisco, CA - US

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Senior Software Engineer - Customer Experience Intelligence (CXI)

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Senior Associate, Integrated Marketing for New Verticals

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Full-time|$83K/yr - $122K/yr|On-site|San Francisco, CA; New York, NY; Seattle, WA; Chicago, IL; Los Angeles, CA; Tempe, AZ; Denver, CO; Boston, MA, Austin, TX, Atlanta, GA; Miami, FL; Washington D.C.

About the TeamAt DoorDash, we are dedicated to enriching and empowering local economies by creating innovative last-mile delivery solutions. Our platform connects consumers with the local businesses they cherish, fostering growth within communities. We seek a dynamic marketer to join our integrated marketing team, responsible for crafting comprehensive marketing strategies that bridge growth, brand, product, and operations.About the RoleAs a Senior Associate in Consumer Integrated Marketing for New Verticals, your mission will be to transform DoorDash users into loyal advocates. You will devise audience-centric, insight-driven strategies and implement go-to-market plans across various channels. Reporting to the Senior Manager of Integrated Marketing, your focus will be on recognizing, testing, and amplifying user engagement opportunities that encourage consumers to explore new categories, thereby driving monthly active user (MAU) growth.This role is highly collaborative, intersecting brand, growth, social media, analytics, and operations. You will work closely with teams across Marketing, Product, Analytics, and Strategy & Operations to activate campaigns across paid, owned, earned, and in-app channels. This opportunity is perfect for someone adaptable, inquisitive, and eager to engage in diverse integrated and partnership-driven initiatives.What You’ll DoEvaluate marketing opportunities for consumer habituation and generate insights through testing, experimentation, and performance analysis, representing the consumer's voice within the marketing team.Contribute to the design and implementation of comprehensive retention strategies, anchored in audience-first principles, clear objectives, category focus, and compelling consumer value propositions.Assist in creating and executing integrated campaigns and initiatives in collaboration with various teams.

Mar 20, 2026

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Senior Manager of Workplace Experience

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Full-time|On-site|New York, NY; San Francisco, CA

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Apr 29, 2026

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Director of Customer Experience

Found

Full-time|$150K/yr - $170K/yr|Remote|San Francisco, Seattle, Portland, New York, or Remote (USA only)

About FoundAt Found, we recognize the unique challenges faced by the self-employed workforce, which encompasses a vibrant community of 60 million Americans. Navigating complexities such as taxes, accounting, bookkeeping, and business banking can be daunting. That's where we step in.We are dedicated to crafting innovative tools that empower self-employed individuals with the security and peace of mind that has traditionally been reserved for larger corporations. Our business banking solutions automate tax and expense tracking, allowing small business owners to focus more on their passions rather than their finances.We invite kind, resourceful, and passionate individuals to join us in creating a robust safety net for the self-employed.Key Responsibilities:Collaborate with cross-functional teams to shape the product roadmap and influence company-wide strategy; analyze customer trends, gather product feedback, and identify pain points.Mentor managers to ensure their teams achieve goals and excel in their daily operations.Establish and track KPIs, OKRs, and operational tasks to drive team performance; develop strategic initiatives for the Customer Experience organization.Contribute to the creation of internal processes, policies, documentation, and training that bolster team effectiveness.Assist customers by managing high-profile internal and external escalations.

Feb 4, 2026

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Customer Experience Manager

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About the Role elvespeed is looking for a Customer Experience Manager based in San Francisco, California. This role focuses on improving every stage of the customer journey. The goal: make sure customers have a positive experience with elvespeed’s products and services. What You Will Do Lead projects and initiatives to improve customer satisfaction Spot opportunities to enhance the customer journey Develop and implement solutions that address customer needs Work proactively to identify and resolve pain points

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Full Stack Engineer - Customer Experience at Eight Sleep | San Francisco, CA or New York, NY

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Jan 29, 2026

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Customer Experience Engineer

allspice

Full-time|On-site|San Francisco

Join our dynamic team at Allspice as a Customer Experience Engineer, where you'll play a pivotal role in enhancing customer interactions and satisfaction. In this position, you will utilize your technical skills to optimize our customer experience platforms, ensuring seamless integration and functionality. Your insights and innovative approaches will help shape the future of our customer engagement strategies.

Mar 17, 2026

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AI Product Manager - Customer Experience

Eight Sleep

Full-time|On-site|San Francisco, CA or New York, NY

Join the Sleep Fitness RevolutionAt Eight Sleep, we are dedicated to unlocking human potential through the power of optimal sleep. As the pioneering sleep fitness company, we are redefining wellness and developing cutting-edge hardware, software, and AI solutions to enhance your sleep experience. Our innovative products enable peak mental, physical, and emotional performance by transforming each night’s rest into a personalized, data-driven recovery journey.We are trusted by high achievers, professional athletes, and health-conscious individuals across over 30 countries. Honored as one of Fast Company’s Most Innovative Companies in 2019, 2022, and 2023, and featured in TIME’s “Best Inventions of the Year” on two occasions, we embody a high-performance culture characterized by speed, focus, and a commitment to impactful results. At Eight Sleep, we don’t just launch products; we continuously iterate, refine, and obsess over the details to enhance our members’ sleep quality and overall well-being.Every position at Eight Sleep offers an opportunity to innovate, collaborate with top-tier talent, and contribute to a future where sleep is a dynamic tool for improvement. If you seek to break free from the mundane and are eager to push the boundaries of technology, this is your opportunity. Join us and be a leader in the movement that is revolutionizing sleep and maximizing human capability.High Standards. No Compromises.Our mission demands an intense approach. At Eight Sleep, we adopt the mindset of the world’s elite performers: focused, relentless, and consistently striving for excellence. Think of it as the mamba mentality applied to bold innovations, next-gen technology, and impeccable execution. This isn’t a traditional 9-to-5; we are a team that pours extra effort into our work, not out of obligation, but because we are passionate about the impact we create. We are committed to rapid development, challenging limits, and delivering outstanding results. If you thrive under pressure and wish to engage in the most significant work of your career, you will find your place here. If you are looking for an easier path – this is not it.About the RoleWe are in search of an AI Product Manager who will take ownership of and enhance our customer experience. As the designated DRI for our AI initiatives, you will devote your full attention to training, assessing, and optimizing our AI agents to provide exceptional customer service. This role sits at the convergence of product management, AI/ML, and customer engagement, ideal for someone passionate about delving deep into AI systems and quantifying their real-world effects.

Feb 3, 2026

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Apr 2, 2026

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Apr 30, 2026

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