Senior Software Engineer - Customer Experience Platform

We are seeking a highly motivated and skilled Customer Solutions Engineer to join our team in Chicago, IL. This full-time, permanent position involves delivering complex voice and data system solutions to our financial clients and other large enterprises. The ideal candidate will possess a strong technical background, excellent communication skills, and the ability to manage multiple tasks under tight deadlines.As a Customer Solutions Engineer, you will collaborate with cross-functional teams to ensure the successful execution of projects. You will be responsible for understanding client requirements and delivering tailored solutions that meet their needs. This role requires a detail-oriented individual with a structured approach to problem-solving and a commitment to excellence.

Join us in making a difference!West Monroe is on the lookout for a skilled Solutions Architect to be part of our esteemed Energy & Utilities (E&U) practice, with a focus on Customer Solutions. This pivotal role will concentrate on the Meter to Cash lifecycle and associated technologies, guiding utility clients in the design and execution of solutions that elevate customer satisfaction, optimize operational efficiency, and propel business success.As a Solutions Architect, you will be instrumental in the design of innovative solutions, technology integration, and maintaining client relationships. Your proficiency in CIS, MDM, CRM, CCaaS, and customer-oriented digital platforms will be essential in delivering transformative systems that enhance utility operations.This position can be based in any of our primary Energy & Utilities offices as listed or can be performed remotely from anywhere in the United States.

Intercom is a pioneering AI Customer Service company dedicated to empowering businesses to deliver outstanding customer experiences.Our advanced AI agent, Fin, stands out as the leading customer service AI solution available, enabling companies to provide perpetual, flawless customer support and significantly enhance their customer interactions. Fin can seamlessly integrate with our Helpdesk to create the comprehensive Intercom Customer Service Suite, designed to address more intricate or high-touch inquiries that necessitate human intervention.Since our inception in 2011, Intercom has garnered the trust of nearly 30,000 businesses worldwide, establishing a new benchmark for customer service. We are driven by our core values, which inspire us to push boundaries, work with agility, and consistently deliver exceptional value to our clients.What’s the opportunity?We are in search of a talented Solutions Engineer to join our dynamic Customer Solutions Team. In this position, you will engage directly with our customers as a trusted advisor, playing a crucial role in defining and showcasing the value of our offerings throughout the sales process. Your natural curiosity, independent thinking, and strong problem-solving capabilities will allow you to collaborate closely with Product, R&D, and Engineering teams to ensure that our customers' needs and insights are central to our AI-powered solutions.What will I be doing?Lead technical discovery to identify and fulfill customer needs.Deliver an outstanding pre-sales experience by effectively communicating Intercom's value and technical prowess.Conduct meaningful, value-based solution reviews and in-depth technical sessions.Design and execute tailored Proof of Concepts (POCs) that exhibit Intercom's capabilities.Act as the primary resource for RFPs and customer security inquiries, leveraging standardized materials and addressing complex issues as needed.Collaborate cross-functionally with Product and Engineering to advocate for the customer voice, collecting feedback and insights for product development.Build trust with customers by approaching challenges with empathy and curiosity.Continuously enhance processes and contribute to developing a best-in-class Solutions Engineering playbook at Intercom.Commit to customer success, ensuring lasting value and proactively resolving challenges.

Intercom is a pioneering AI Customer Service company dedicated to empowering businesses to deliver exceptional customer experiences.Our cutting-edge AI agent, Fin, stands out as the most advanced customer service AI in the market, enabling businesses to provide round-the-clock, flawless customer service, thereby transforming their customer interactions positively. When paired with our Helpdesk, it evolves into a comprehensive solution known as the Intercom Customer Service Suite, which offers AI-enhanced support for complex inquiries needing human intervention.Founded in 2011 and trusted by nearly 30,000 businesses globally, Intercom is redefining the standard for customer service. Guided by our core values, we challenge norms, execute rapidly, and consistently provide substantial value to our clients.What’s The Opportunity?Join Intercom, an AI-first company that is revolutionizing customer service delivery. Our platform is powered by the sophisticated AI agent, Fin, who marries automation with empathy, setting new benchmarks in customer support. In this role, you'll help shape the future of AI-driven customer service, showcasing the transformative potential of artificial intelligence. By fostering an ambitious vision and delivering impactful solutions, you’ll turn AI-enhanced support into a tangible reality for our clients.About the Role:We are on the lookout for an outstanding Solutions Engineer to become part of our dynamic Customer Solutions Team. In this position, you will engage directly with our clients as their trusted advisor, playing a crucial role in defining and showcasing value throughout the sales cycle. With an innate curiosity, independent thought process, and robust problem-solving capabilities, you will collaborate closely with Product, R&D, and Engineering to ensure our customers' needs and insights are central to our AI-powered solutions.What Will I Be Doing?Lead technical discovery efforts to identify and meet our customers’ needs.Provide an exceptional pre-sales experience by effectively communicating Intercom's value and technical expertise.Conduct persuasive, value-driven solution reviews and in-depth technical sessions.Design and lead customized Proof of Concepts (POCs) to demonstrate Intercom's capabilities.Act as the primary contact for RFPs and customer security inquiries, utilizing standardized materials and escalating complex issues when necessary.Collaborate across teams with Product and Engineering to represent the customer voice, gathering feedback and insights for product development.

Front is looking for a Solutions Engineer to join the Solutions & Services team in Chicago, IL. This role centers on building technical expertise in Front’s customer operations platform and supporting clients as they connect Front with third-party applications and systems. Role overview The Solutions Engineer will develop a deep understanding of Front’s product suite. Responsibilities include conceptualizing, designing, and implementing product solutions that expand the platform’s capabilities. This work enables clients to integrate Front into their broader technology stack and optimize their customer engagement workflows. What you will do Gain in-depth technical knowledge of Front’s platform and features Design and execute solutions that connect Front with external applications and systems Collaborate with clients and internal teams to deliver tailored integrations About Front Front serves over 9,000 clients, including Uber Freight, Navan, and Stripe. The platform helps businesses manage complex B2B interactions by uniting teams, tools, and customer communications. Front is backed by investors such as Sequoia Capital, Salesforce Ventures, and leaders from Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. The company has earned recognition as one of Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, and Y Combinator's Top Companies in 2023.

Discover OktaOkta is renowned as the world's leader in identity solutions. We empower individuals to securely access any technology, anywhere, on any device or application. Our versatile products, including the Okta Platform and Auth0 Platform, ensure secure access, authentication, and automation, placing identity at the heart of business security and growth.At Okta, we embrace diverse perspectives and experiences. We value lifelong learners who can contribute to our mission with their unique backgrounds.Join us in creating a future where Identity is truly yours. Okta - Solutions Engineer - SLED The Solutions Engineer TeamAt Okta, our Solutions Engineers play a pivotal role in the customer’s digital transformation journey. They are adept at using presentations, emails, phone calls, and social media to connect with customers both virtually and in-person. We seek dynamic team players who excel in crafting compelling sales presentations and tailored product demonstrations to educate our clients—from developers to C-level executives—on best practices in their cloud security technology journey. Our Solutions Engineers have the unique ability to empathize with customers and quickly identify their true technical requirements by asking insightful, clarifying questions, all while presenting solutions that directly address those needs. With a balance of technical expertise and business insight, Solutions Engineers at Okta are positioned to thrive in a role that allows them to use both skill sets. As a Solutions Engineer at Okta, you will continuously hone these skills by advising a diverse range of clients on the value they can derive from our Identity Platform.The Solutions Engineer OpportunityReporting to the Senior Manager of Solutions Engineers, the Solutions Engineer serves as a functional business consultant, passionate about technology, with the advanced skills to develop, position, and demonstrate product-specific solutions throughout the sales cycle while achieving quarterly and annual sales targets for a designated territory. What You’ll Be Doing Collaborate closely with the sales team as the technical and domain authority of a customer-facing sales team to help clients understand the value of Okta’s solutions.Analyze customer challenges and business problems, providing tailored product demonstrations to illustrate the best-fit solutions.

Syndigo is at the forefront of driving the seamless flow of data and content throughout the commerce ecosystem, enhancing the delivery of precise and engaging information that boosts sales across various platforms. We are recognized as a leading authority in software and services dedicated to the management of master data, product information, digital assets, and content syndication and analytics across diverse sectors, including grocery, foodservice, hardlines, home improvement, oil & gas, pet care, health and beauty, automotive, apparel, and healthcare products.With a robust network connecting over 50,000 global users and more than 12,000 brands with upwards of 1,750 retailers, Syndigo is a vital player in the industry.We deliver compelling product content that empowers consumers to shop online with confidence while facilitating efficient product supply chains for brands and retailers alike. Our growth hinges on the remarkable talent within our team, and we are always eager to welcome skilled individuals to join us.**This is a hybrid position that requires two days in the Chicago office**Pre-sales is not merely about product demonstrations; it’s about showcasing infinite possibilities. It involves understanding client needs, providing guidance, and crafting impactful narratives. Through effective pre-sales, we transform complexity into clarity, ideas into actionable solutions, and prospects into loyal customers.For seasoned professionals in this field, there’s nothing quite like witnessing the moment a client truly comprehends the value of our platform—seeing how it aligns with their objectives, addresses their challenges, and propels their business forward. This is the essence of exceptional pre-sales, and it’s the caliber of Solutions Engineer we seek.This position requires more than just following a demo script; it demands engaging, challenging, and inspiring clients. It’s essential to know your audience and discern when to delve into technical specifics and when to elevate discussions to strategic business value. Adaptability, resourcefulness, and a commitment to enhancing our narrative are key attributes we value.If you are passionate about problem-solving, storytelling, and influencing client decisions, we would love to hear from you.HOW WE’LL BE WINNING TOGETHER DAY TO DAYConsult and Collaborate: Engage with prospects to thoroughly understand their business challenges across various industries and data domains, tailoring consultative strategies to drive impactful outcomes.Deliver Engaging Demos: Showcase our solutions in a way that resonates with clients, effectively communicating their value and potential impact.

Nexxen delivers data-driven TV solutions for advertisers, agencies, publishers, and broadcasters worldwide. With a technology stack that includes both a demand-side platform (DSP) and a supply-side platform (SSP), everything centers on the Nexxen Data Platform. The Chicago office brings together people who value dedication, collaboration, and a strong customer focus. Nexxen’s culture is shaped by three guiding principles: Customer Centric, Curious Mindset, and Collaborative with No Ego. Creative thinking and unified problem-solving are encouraged to help reshape the advertising industry. Role overview The Solutions Engineer serves as the primary technical consultant to the sales team, presenting and positioning Nexxen’s technology to ad agencies, brands, and partners. This position plays a key role in pre-sales strategy, solution design, and implementing client-level solutions. Building trust and ensuring effective data use are central to every client interaction. What you will do Lead the technology evaluation process for prospective and current clients Act as the technical advisor for Nexxen’s platform, supporting the sales team Work closely with internal teams and external partners to design and implement solutions Directly influence multimillion-dollar campaigns and drive revenue outcomes through technical expertise Your safety matters Nexxen is committed to the safety and well-being of employees and job seekers. The company never requests payment during hiring. Suspicious job postings or messages should be reported to infosec@nexxen.com.

About AvePoint: At AvePoint, we are the premier global authority in data security, governance, and resilience, dedicated to transcending conventional solutions. Our mission is to empower organizations across the globe to collaborate with confidence by establishing a solid data foundation. With over 25,000 clients relying on the AvePoint Confidence Platform, we facilitate the preparation, security, and optimization of vital data across various collaboration platforms, including Microsoft, Google, Salesforce, and more. Our expansive global channel partner network comprises approximately 5,000 managed service providers, value-added resellers, and systems integrators, with our innovative solutions available in over 100 cloud marketplaces. Discover more about us at www.avepoint.com. We are dedicated to investing in our employees, fostering a culture of agility, passion, and teamwork. At AvePoint, you are empowered to shape your career, create significant impacts, and seize (y)our future. Unleash the power of you! About the Role: Are you eager to apply your technical skills and customer engagement abilities in the fast-paced tech industry? This role provides an incredible opportunity for you to thrive as a pre-sales professional, working with cutting-edge software solutions. We offer ongoing training and mentorship to guide you on your path to becoming a successful sales engineer. What You Will Be Doing: In your pivotal role as the technical lead, you will collaborate closely with our partner account managers throughout the sales lifecycle of our Elements/Channel business. This consultative position will allow you to drive the closure of new deals by delivering compelling technical presentations of AvePoint's solutions and providing essential pre-sales support to both potential and returning partners and clients.

About AvePoint:AvePoint is the global frontrunner in data security, governance, and resilience, dedicated to going beyond conventional solutions. We empower organizations around the globe to collaborate with assurance, ensuring a robust data foundation. Our AvePoint Confidence Platform is trusted by over 25,000 clients worldwide, as they prepare, secure, and optimize critical data across platforms such as Microsoft, Google, Salesforce, and more. With a vast global channel partner program encompassing approximately 5,000 managed service providers, value-added resellers, and systems integrators, our solutions are accessible in over 100 cloud marketplaces. To discover more, visit www.avepoint.com.At AvePoint, we prioritize the growth of our employees. Our values of agility, passion, and teamwork foster an environment where you can take charge of your career, make an impactful contribution, and shape your future. Unleash your potential with us!

Founded in 2017, Obsidian Security addresses a vital need: securing the SaaS applications that power modern businesses, including platforms like Microsoft 365, Salesforce, and many more. With backing from esteemed investors such as Greylock, Norwest Venture Partners, and IVP, we have developed a comprehensive SaaS security platform aimed at minimizing risks, detecting and responding to threats, and preventing breaches before they occur. Our team comprises industry leaders who have been instrumental in defining endpoint and identity security categories at renowned firms like CrowdStrike, Okta, Cylance, and Carbon Black. Currently, we are revolutionizing SaaS security in the age of agentic AI. Obsidian is trusted by major global enterprises, including Snowflake, T-Mobile, and Pure Storage. We provide protection for over 200 organizations across North America, Europe, the Middle East, Southeast Asia, Australia, and New Zealand, including numerous Fortune 1000 and Global 2000 giants. With robust global momentum, an expanding partner ecosystem that includes SentinelOne, Databricks, and Google Cloud, along with a significant fundraising event on the horizon, we are rapidly scaling towards long-term growth and IPO readiness. Join us as we shape the future of SaaS security! We are excited to announce an opening for a Senior Solutions Engineer to join our dynamic team. If you are eager to contribute to a winning team, Obsidian Security is the ideal place for you to make a significant impact. In this role, you will actively lead and manage the technical evaluation phase of the sales process while also mentoring and developing the team. Collaborating with the sales team, you will provide technical guidance on the sales of Obsidian solutions and become a subject matter expert on SaaS security challenges and solutions. Your role will involve partnering with prospects in a technical and educational capacity throughout the sales cycle, advocating for the customer back to product management and engineering. You will also work closely with the leadership team to expand the extended team within the respective regions. The perfect candidate is driven, collaborative, knowledgeable, has experience in offensive or defensive cybersecurity roles, and possesses strong software engineering skills.This is a fully remote position supporting the Central US region, with a preferred location in Chicago, Minneapolis, or St. Louis.Prepare and deliver technical presentations explaining Obsidian solutions to prospective and existing customers.

At Klaviyo, we celebrate the diverse backgrounds, experiences, and perspectives that each of our team members (whom we affectionately call Klaviyos) brings to our dynamic workplace. We believe in providing everyone with a fair shot at success and value the unique experiences that go beyond traditional job requirements. If you feel you’re a close fit for this role, we encourage you to apply. To learn more about life at Klaviyo, visit klaviyo.com/careers to discover how we empower creators to own their futures.About the OpportunityAt Klaviyo, our Sales team prides itself on being not just marketing experts but true product connoisseurs. Unlike many companies that utilize pre-sales Solutions Engineers for routine demos and basic setups, we strive for a more engaging approach.We are in search of a Lead Solutions Engineer who possesses profound technical expertise, strategic insight, and the capability to manage intricate, high-stakes Large Enterprise deals. This role is designed for a high-impact individual contributor who thrives in ambiguous situations, immerses themselves in mastering our product intricately, and leverages AI and automation to exceed expectations.As an L3 Lead Solutions Engineer, you will be a trusted advisor to both our customers and the sales team, spearheading technical strategies for 6-7 figure deals, designing tailored solutions, and establishing benchmarks for excellence in the Solutions Engineering field through your contributions.The Role of Solutions EngineersWe are technical sales professionals who drive revenue by securing complex Enterprise deals. Our mission is to lead the technical victory—cultivating champions, demonstrating value, and ensuring that prospects choose Klaviyo over competitors. We collaborate directly with clients to design solutions that seamlessly integrate into their existing tech ecosystems, adopting a consultative approach that builds trust and secures technical buy-in.In addition to closing deals, we view customer interactions as opportunities to innovate and enhance Klaviyo. Recent initiatives from our team include: AI-driven demo data generators, a public Chrome extension for troubleshooting API calls, web SDK injectors, and templated mobile applications to showcase our SDK capabilities.If you are a creator eager to win high-stakes deals and prototype technical solutions, we want to hear from you!

AHEAD is at the forefront of building innovative platforms for digital business. By integrating cutting-edge advancements in cloud infrastructure, automation, analytics, and software delivery, we empower enterprises to realize their digital transformation goals.We cultivate a culture of belonging at AHEAD, where every voice is valued, respected, and heard. We strive to create an environment that encourages individuals to share their ideas, drive change, and contribute to the evolving culture at our company.As an equal opportunity employer, AHEAD does not discriminate against any individual based on race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether real or perceived.We welcome all candidates who can contribute to the diversity and richness of ideas and perspectives at AHEAD.AHEAD’s ServiceNow Solutions Engineers serve as technical experts who collaborate closely with our account teams to identify, qualify, and develop solutions that facilitate our customers' digital business transformations. The ServiceNow Solutions Engineer (SSE) will focus on a wide range of ServiceNow modules, establishing themselves as a subject matter expert responsible for selling and designing intricate solutions. The SSE will also be recognized as an organizational thought leader within their area of specialty.

Join Our Team at LangChainAt LangChain, we are passionately dedicated to making intelligent agents a ubiquitous part of our daily lives. Our mission is to provide developers with the tools they need to transition from prototype concepts to production-ready AI agents that can be counted on by teams worldwide. Originally recognized for our widely adopted open-source tools, we have expanded our offerings to include a comprehensive platform designed for building, evaluating, deploying, and managing AI agents at scale.Our solutions, including LangChain, LangGraph, LangSmith, and Agent Builder, empower teams across startups and large enterprises to deliver real AI products. With a trusted reputation among millions of developers, LangChain is the backbone for AI initiatives at organizations such as Replit, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, and 35% of the Fortune 500.Having successfully raised $125M in Series B funding from industry leaders including IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we are in an exciting phase of growth, continually innovating and developing new products. Each team member at LangChain has the opportunity to make a significant impact on our projects and collaborate effectively to shape the future of AI technology.The Deployed Engineering TeamThe Deployed Engineering team plays a crucial role in working with companies to build and maintain AI agents in production. We assist in transforming ideas and prototypes into reliable systems that teams can count on.This hands-on, highly technical team collaborates closely with customer engineers through the entire lifecycle—from pre-sales evaluations to post-deployment support. Our focus is on achieving technical excellence, co-designing agent architectures, and enabling customers to operate agents reliably at scale using the LangChain suite.As a Deployed Engineer, you will find yourself at the intersection of engineering, product development, and go-to-market strategies, influencing how LangChain is integrated in the field while providing valuable real-world insights back to our platform.Your RoleAs a Deployed Engineer, you will tackle some of the most challenging problems in applied AI—not just demos or research, but systems that real teams depend on in production. The feedback loop is swift, the impact is tangible, and your work will directly influence how AI agents are constructed in real-world applications.

Point B is a forward-thinking business innovation firm that eliminates uncertainty in the transformation process. We are dedicated to engineering your future by leveraging advanced technologies and deep industry knowledge to help you reimagine your business and its operations, ensuring you stay ahead of the competition.Our approach to consulting is unique; we genuinely believe that your success is intertwined with ours.We begin by thoroughly understanding your challenges and then partner with you to develop tailored solutions that best serve your business, your team, and your future. Our world-class Net Promoter Score (NPS) consistently surpasses our competitors, demonstrating our commitment to listening attentively, responding swiftly, and delivering value promptly.When you collaborate with Point B, you will gain the agility and confidence to identify critical pivots, navigate complexities smoothly, and customize technology solutions to fit your unique requirements.Join us in shaping your future today.JOB SUMMARY:We are looking for a Manager of Software Engineering to become a vital part of our consulting team, delivering innovative and customized software solutions to our clients. This position is perfect for a seasoned software professional with a proven track record in designing solutions, architecting systems, leading teams, and navigating clients through the entire implementation lifecycle. As a Software Engineering Manager, your responsibilities will include understanding client business challenges, crafting and structuring bespoke software solutions, and ensuring successful implementation by leading both internal teams and client stakeholders. Your skills in solution design, software architecture, and project management will be critical to the success of our client engagements.

Role overview Turnitin LLC is hiring a Director of Solutions Engineering to lead a team focused on shaping the company’s technical direction. This is a remote role open to candidates based anywhere in the USA. Chicago is listed as the location, but relocation is not required. What you will do Lead and mentor a team of solutions engineers, supporting their growth and performance. Collaborate with teams across Turnitin to define and deliver technical solutions that address client needs. Use engineering expertise to support product development and enhance the user experience. Help set the strategic direction for Turnitin’s solutions, with a focus on customer satisfaction and business outcomes. Requirements Proven experience leading engineering or solutions teams. Background in developing technical solutions for clients. Strong ability to work with multiple departments and stakeholders. Dedication to fostering innovation and driving continuous improvement.

Role Overview Formic is seeking a Solutions Engineer (Application Engineer) specializing in End-of-Line Automation. This role centers on designing and implementing automated systems that improve production processes. The position is based in Chicago or Woodridge, IL. What You Will Do Design and implement automation solutions for end-of-line production tasks Work closely with teams across engineering, operations, and project management to deliver effective systems Focus on increasing efficiency and productivity within manufacturing environments

As a Resident Solutions Architect at Databricks, you will play a pivotal role in shaping the future of cloud-based data solutions. You will collaborate with clients to understand their business challenges and design tailored solutions that leverage the power of the Databricks platform. Your expertise will guide teams in implementing best practices for data architecture and analytics, ensuring clients achieve optimal results.

Join AvePoint as our Director of Public Sector Solution Engineering!AvePoint is a distinguished global leader in data management and governance, empowering over 21,000 customers worldwide to transform their digital workplaces across leading platforms such as Microsoft, Google, and Salesforce. With our extensive network of over 3,500 managed service providers, value-added resellers, and systems integrators, our solutions are available in more than 100 cloud marketplaces. For more information, please visit www.avepoint.com.At AvePoint, we prioritize our people. Our culture fosters agility, passion, and collaboration, empowering you to shape your career, make an impact, and own your future.About the Position:As the Director of Public Sector Solution Engineering, you will be instrumental in steering our Solutions Engineering team, providing strategic direction and leadership. Your role will involve setting objectives, defining the team’s vision, and ensuring alignment with our overarching business goals. This position offers a unique opportunity to make a substantial impact and drive our success within the Public Sector.