About the job
Emplifi stands at the forefront of customer engagement solutions, empowering over 20,000 elite brands such as McDonald's, Ford Motor Company, and Delta Air Lines to craft seamless and empathetic experiences across various sectors including marketing, commerce, and customer care. Our integrated suite of tools for social media marketing, social commerce, customer support, and unified analytics, driven by AI, allows brands to foster deeper customer relationships, elevate product sales, and enhance loyalty. Based in New York, Emplifi collaborates with major digital and social platforms such as Google, Meta, LinkedIn, TikTok, and Snapchat. Discover more at www.emplifi.io.
About Ratings & Reviews
Our Ratings & Reviews platform assists brands in gathering and displaying customer feedback, thereby building trust and enhancing conversions. Featuring Speedflex™ widgets that load 85% faster, our platform supports various review types, including visual content and Q&A. It streamlines the review collection process and easily integrates with email, SMS, apps, and loyalty programs. With customizable designs, robust moderation tools, and comprehensive analytics, businesses can manage reviews efficiently and gain insights into customer sentiment.
About the Position
As a Senior Software Engineer, you will be instrumental in developing and maintaining applications and back-end services for the Ratings and Reviews (R&R) product within the Social Commerce team. We seek an individual with a solid engineering background, preferably in the E-commerce and SaaS domains. Your primary focus will be on web services, predominantly developed in Java, emphasizing scalability and performance as we expand and integrate our services within the larger Emplifi Suite.
This role necessitates a profound technical understanding of our systems and products, enabling effective execution while making informed, user-centered decisions when necessary. You will collaborate closely with Design, Product, and DevOps teams to enhance our embedded content galleries and management dashboard utilized by hundreds of prestigious brands globally.

