About the job
Who We Are
Serval is an innovative AI-driven automation platform redefining operational efficiency for enterprises. Our intelligent agents seamlessly comprehend and execute real-world workflows, replacing outdated manual processes with adaptive, self-learning software. Since our inception in early 2024, we have garnered the trust of industry leaders such as General Motors, Notion, Perplexity, Vercel, Mercor, LangChain, and Verkada, streamlining high-volume operational tasks across their organizations.
At the heart of Serval is a cutting-edge agentic AI platform that transforms natural language into actionable workflows. Our agents not only respond to queries but also reason, act across various systems, and continuously enhance their performance. What started as a solution for operational tasks has rapidly expanded into a versatile AI automation layer utilized across IT, HR, Finance, Security, Legal, and Engineering sectors.
Our mission is to eradicate repetitive, manual tasks within enterprises, empowering teams through intelligent automation. In the long run, we aim to establish a universal AI operations layer—a system of agents that integrates across business functions, maintaining the momentum of modern companies.
We are proud to be backed by renowned investors including Sequoia Capital, Redpoint Ventures, Meritech, First Round, General Catalyst, and Elad Gil, and founded by seasoned product and engineering leaders from Verkada.
Role Overview
As a Senior Software Engineer in Infrastructure at Serval, you will be pivotal in developing and scaling the core systems that empower our AI agents and workflow automation platform. A crucial aspect of this role involves enabling and supporting self-hosted deployments for enterprise clients needing on-premises or private cloud environments. We are looking for engineers with profound expertise in distributed systems, infrastructure-as-code, production operations, and customer-facing support, who aspire to influence the technical architecture of a rapidly evolving platform.
What You'll Do
Design, implement, and operate large-scale distributed systems that power Serval's AI agents, workflow orchestration, and data pipelines.
Create and maintain Terraform modules to provision and manage cloud infrastructure across AWS, GCP, or Azure environments.
Develop and sustain deployment packages, installation scripts, and infrastructure templates, enabling customers to self-host Serval in their own environments.
Provide technical support and guidance to enterprise customers during installation and deployment phases.

