About the job
Founded in 2007, Airbnb has transformed the way people travel and experience new places. With over 5 million hosts across nearly every country, we have facilitated more than 2 billion guest arrivals. Our platform connects travelers with unique stays and authentic experiences, fostering genuine connections within communities around the world.
The Community You Will Join:
The POET function is dedicated to being the Customer Champion for Payments Engineering, focusing on Flow Level Observability, Operational Excellence, and Reliability. We achieve this by:
- Serving as the ‘Voice of Customer’ - proactively and reactively identifying customer-impacting issues.
- Driving ‘Root-cause fixes’ through collaboration with Engineering, Product, and Partnership teams.
- Enabling foundational capabilities and AI-driven automations to unlock productivity at scale.
The Role:
We are seeking a proactive and self-driven Senior Software Engineer who thrives in a dynamic environment and enjoys collaborating with cross-functional and geographically dispersed teams. In this role, you will leverage your extensive technical expertise in building and managing large-scale platforms to enhance the reliability and availability of our Payments platform for all stakeholders. You will also be instrumental in developing and maintaining tools and systems that empower Airbnb’s engineering teams to deliver services consistently and at scale. Close collaboration with Payments engineering and Infrastructure teams will be essential to ensure that our services are instrumented, scalable, and resilient, supporting our business growth.
The Difference You Will Make:
- Design, implement, and maintain systems and tools at a platform level that enhance Payments reliability and observability.
- Identify opportunities for improvement to increase the availability, observability, and resiliency of Airbnb Payments.
- Develop observability standards and frameworks for new product readiness to ensure service reliability in SOA and distributed systems.
- Build domain expertise to achieve scalability by understanding the intricacies of Payments operations.

