About the job
About the Role
We are seeking a skilled Software Engineer to join our dynamic Support Tooling team at Supabase. In this role, you will play a pivotal part in developing and enhancing the internal systems that facilitate our support and operational workflows.
You will collaborate closely with the Support, Infrastructure, and Engineering teams to create tools that bridge the gap between incoming support tickets and their resolutions. Your work will encompass the development of internal dashboards, automation of ticket processes, integration with platforms such as Front, Slack, and Linear, and the implementation of innovative AI-driven workflows that minimize manual tasks, allowing support engineers to concentrate on more complex and impactful issues.
This position is perfect for individuals who thrive in asynchronous and fast-paced environments and are enthusiastic about creating internal tools for a rapidly growing engineering and support organization.
Responsibilities
- Develop and maintain internal tooling that empowers Support and Engineering teams to efficiently investigate, debug, and resolve customer challenges.
- Collaborate with Support leads and other internal stakeholders to transform real-world pain points into scalable and reliable tools.
- Take ownership of our primary internal admin dashboard, ensuring the maintenance of existing functionalities and contributing to its future frontend architecture.
- Design, implement, and uphold ticket automation processes, including rule-based workflows, webhook-driven background tasks, and cross-tool integrations.
- Enhance and refine an AI agent along with associated workflows to automate repetitive ticket handling, empowering support engineers to focus on more critical issues.
- Develop and sustain integrations with third-party systems, including Front, Slack, Linear, and various incident management tools.
- Guarantee reliability, observability, and operational safety for essential internal systems, which includes participating in an on-call rotation.
