Senior Software Engineer

Nice Ltd. is seeking a Software Engineer with experience in Actimize and Python for its Pune, India location. This role centers on building software applications that strengthen risk management and compliance functions. Role overview The position involves developing and maintaining Actimize-based solutions using Python. Work will focus on supporting the comp…

NICE is seeking a Senior Software Engineer with a focus on AI to help shape new solutions for the financial sector. This position is based in Pune, India. Role overview This role centers on building advanced algorithms and applying machine learning technologies to support financial services. The work involves designing and developing AI-driven features that align with NICE's standards for excellence and integrity. What you will do Develop and implement machine learning models for financial applications Work with advanced algorithms to solve industry-specific challenges Collaborate with team members to deliver reliable, high-quality solutions Location This position is located in Pune, India.

At NiCE, we believe in pushing boundaries and embracing challenges head-on. We are driven by ambition and innovation, always striving for excellence. If you share our passion for groundbreaking technology, we invite you to embark on an exciting career journey with us.What will you be doing?As a Software Engineer specializing in Expert Services, you will be a crucial member of our Expert team. Your role will involve configuring and developing integrations tailored to our customers' unique needs. You will engage with clients to deeply understand their business requirements, meticulously document these requirements, and educate them with the necessary technical insights. You will also configure our product and guide customers through their go-live process, ensuring that all configurations meet the agreed implementation timelines. Should any delays arise, you will promptly communicate with the implementation manager.Your Impact:This billable, customer-facing role significantly contributes to our revenue at CXone.It is essential to accurately track and record your billable hours on customer accounts.Your efficiency in deploying customer solutions directly influences our capability to recognize revenue from both new and existing customers.Building strong relationships with customers enhances their loyalty and potential for repeat business.Your reliability and accountability play a vital role in minimizing company liabilities.All adjustments to customer accounts must comply with our Adjustment Policy.This job description is intended to provide a general overview of the position and is not exhaustive. Additional responsibilities may be assigned as needed. The organization retains the right to modify job duties as necessary. This description does not constitute a contract of employment.Do you have what it takes?2-4 years of relevant experience.Demonstrated expertise in Bot Development or similar roles focused on integration and customization, including chatbot integration with platforms like Google Dialogflow or IBM Watson.Knowledge of Prometheus and related technologies is a plus.

At NICE, we embrace challenges and constantly strive for excellence. Our ambition drives us to innovate and lead in our industry. If you share our passion for success, we offer a career opportunity that will ignite your potential.What does the Customer Success Manager role entail?The Customer Success Manager (CSM) is crucial in fostering customer engagement, maximizing product value, and ensuring customer satisfaction throughout their journey with our services. This role is instrumental in driving customer retention through proactive management of the renewal process.Your key responsibilities will include:Acting as the customer's voice within the company, overseeing post-sales relationships for designated accounts.Crafting and implementing tailored account frameworks, including governance policies, regular business reviews, and internal stakeholder updates.Collaborating with internal teams to maintain detailed account profiles, ensuring informed decision-making that benefits both clients and NICE.Identifying obstacles to success and working closely with clients and internal teams to develop effective solutions.Leveraging internal expertise to maximize customer investment, assess solution value, and promote value adoption.Ensuring timely contract renewals while managing all aspects of client engagement, commercial considerations, and operational integrity to guarantee client retention and service continuity.Providing insightful account data to assist the sales team in generating new business opportunities.Leading initiatives for key clients across NICE teams to ensure successful outcomes.Overseeing the Customer Satisfaction Survey process, including follow-ups and internal feedback loops.Coordinating responses to client inquiries and requests for information or assessments.

At NiCE, we don't just face challenges; we embrace them as opportunities for growth. We are bold, innovative, and dedicated to excellence. If you share our passion for setting high standards and surpassing them, we invite you to explore a career with us that promises to ignite your passion and ambition.What does this role entail?The Professional Services Engineer is a pivotal customer-facing role that involves delivering specialized knowledge and solutions regarding NiCE products and services. This includes the implementation, configuration, and optimization of solutions such as NiCE Engage, WFM, EEM, and other CXone digital offerings tailored specifically for enterprise contact centers. This position demands a blend of technical expertise and business acumen, involving direct collaboration with clients to assess their needs, provide consultative support, and deploy state-of-the-art solutions.How will you contribute to our success?Technical Implementation:Lead the installation and integration of NiCE software solutions, whether on-site or remotely, adhering to established methodologies and customer specifications.Collaborate closely with the implementation team to address any technical inquiries from project initiation through to the transition of the delivered solution to our support center.Ensure all elements of the technical architecture are effectively integrated and operational.Identify and resolve any design discrepancies encountered during the deployment of NiCE solutions.Assist clients and their vendors in meeting configuration requirements for all NiCE integration points within their environment.Provide expert guidance on the entire NiCE product suite and implementation methodologies.Conduct system tests to ensure performance and reliability.Document issues arising during implementation and liaise with support teams for resolution, escalating to management when necessary.Deliver comprehensive application overviews, technical support, and quality control throughout all project phases.Communicate customer feedback regarding technical enhancements and fixes with the R&D and product support teams.Project Management & Customer Engagement:Work alongside Project Managers to design and supervise comprehensive project rollouts.Contribute to the NiCE Knowledge Base by documenting lessons learned and resolutions.Ensure the seamless execution of projects to meet client expectations and company standards.

At NICE Systems, we embrace challenges without limits. We are ambitious, innovative, and driven to succeed. If you share our passion, we present an exceptional career opportunity that can ignite your enthusiasm.Role OverviewThe AI Software Engineer is a pivotal customer-facing role that involves implementing and delivering AI-driven and Conversational AI solutions within the NICE CXone ecosystem. As a key technical contributor, you will engage in building integrations, configuring AI platforms, and ensuring the successful execution of project deliverables.Your ImpactTechnical Implementation and Configuration:Customize and deploy Conversational AI solutions based on business and technical specifications.Create and maintain integrations utilizing APIs, modern web technologies, and authentication protocols.Enhance bot functionalities using conversational design and best practices in prompt engineering.Develop proofs of concept (PoCs) and production-ready components.Support validation and go-live activities to ensure operational success across diverse customer environments.Technical Problem Solving & Quality:Identify and resolve complex technical challenges within SaaS applications, integrations, and data workflows.Modify existing integrations and components to adapt to changing customer requirements.Ensure that implementations adhere to quality, performance, security, and usability standards.Produce thorough documentation, including specifications, test cases, and deployment instructions.Collaboration with Implementation Teams:Work closely with Implementation Engineers, Consultants, and Project Managers in defining requirements and designing solutions.Engage in customer workshops to clarify technical details and validate project feasibility.Maintain effective communication across cross-functional teams.

nice seeks a Senior Software Engineer specializing in Artificial Intelligence to join the team in Pune, India. The role involves building AI-driven software that enhances user experiences and aligns with business objectives. Key responsibilities Design and develop scalable systems that feature significant AI components Collaborate with colleagues to deliver reliable and efficient software Use software engineering skills to address practical AI challenges Location This position is based in Pune, India.

At Nice Actimize, we thrive on pushing boundaries and redefining challenges. Our ambition drives us to be game changers in the industry. If you share our passion for excellence and innovation, we invite you to explore a career opportunity that will ignite your potential.What is the role about?We are seeking a dynamic and driven Full Stack Software Engineer to join our talented team. In this position, you will contribute to the development of a large-scale, mission-critical web application utilized globally for financial crime investigation and compliance.We value collaboration and independence; therefore, we are looking for a strong team player who can also take initiative, demonstrate ownership, and possess a keen ability for self-learning and problem-solving in a complex technical landscape.How will you make an impact?Develop and maintain web applications for large enterprises, supporting both On-Prem and Cloud deployments.Take full ownership of the development lifecycle for features, aligning with design documents and enterprise software standards.Enhance application performance and scalability.Design and develop solutions for deployment across multiple platforms, databases, and application servers.Collaborate with diverse R&D groups and support teams.

OpenGov builds technology for public service, supporting over 2,000 government agencies across the United States. The OpenGov Public Service Platform brings together enterprise asset management, procurement, budgeting, billing, permitting, and transparency solutions. By connecting these tools through the OpenGov ERP, agencies can make informed decisions and maximize their impact. Learn more about OpenGov’s mission and products at OpenGov.com. Role overview This Staff Software Engineer role is based in Pune, India. The position focuses on building new features across the OpenGov platform, working with the full technology stack, from database models to user interfaces. Engineers in this role take end-to-end ownership of their work, from initial concept through deployment, and play a key part in shaping how AI is used in both product features and development processes. What you will do Design and improve APIs, microservices, and user experiences that help government agencies operate efficiently at scale. Take full responsibility for features: work with Product and Design to define problems, develop and deploy solutions, and monitor their performance after launch. Develop AI-powered features, such as intelligent data analysis and agent-driven workflows for government operations. Use AI-assisted development tools (like Claude Code, Cursor, Copilot, and others) to accelerate coding, debugging, and documentation. Write clear, well-documented code and review both human- and AI-generated code, paying close attention to potential failure points. Work with teams across the company to translate business goals into features that improve customer satisfaction. Requirements At least 13 years of experience building scalable software in an agile environment. Strong understanding of software engineering principles and a genuine interest in applying AI to development workflows.

Nice Ltd. is looking for a Software Engineer with strong skills in Java and Angular to help build and maintain software for the Actimize platform. This position is based in Pune, India. Role overview This role centers on developing and supporting software solutions that power the Actimize platform. The work involves both creating new features and ensuring existing applications run smoothly and efficiently. What you will do Design, implement, and refine software applications using Java and Angular. Work closely with colleagues from different teams to deliver solutions that address client needs. Contribute to ongoing improvements and optimizations of the Actimize platform. Requirements Experience with Java and Angular. Ability to collaborate with cross-functional teams. Strong problem-solving skills and a focus on delivering quality software.

At Nice, we embrace challenges as opportunities to redefine our limits. We are ambitious innovators, striving for excellence in everything we do. If you share our thirst for success, we invite you to join us and ignite your career with an exhilarating opportunity.What does this role entail?As a Specialist Software Engineer, you will take on a pivotal role as a technical leader and mentor, steering engineering teams towards the design, development, and deployment of scalable, high-quality software solutions. You will make significant architectural decisions, champion the integration of AI-driven development methodologies, and ensure that your team effectively utilizes advanced tools such as GitHub Copilot to enhance productivity. This position fuses technical expertise with leadership, empowering you to influence the trajectory of our products and engineering culture.What impact will you have?Lead the design of technical architecture ensuring it aligns with product vision and business objectives.Mentor engineers in best practices, coding standards, and system architecture.Design and implement scalable, secure, and high-performance solutions across backend, cloud, and UI components.Promote the use of AI in automation and development, including advanced implementations of GitHub Copilot.Assess and integrate emerging technologies to enhance system reliability and foster innovation.

Join Speechify, a leading innovator in text-to-speech technology, as a Software Engineer. In this role, you will be instrumental in developing robust platform solutions that enhance user experiences. You will collaborate with a dynamic team to design, implement, and maintain features that are crucial for our platform's success.

OpenGov provides AI-powered ERP solutions designed for local and state governments throughout the United States. Over 2,000 public sector organizations use the OpenGov Public Service Platform to manage operations, adapt to change, and increase public trust. The platform combines tools for asset management, procurement, contract management, accounting, budgeting, billing, revenue management, permitting, licensing, transparency, and open data. These solutions work together within OpenGov ERP to help organizations focus on their goals and achieve measurable results. More details are available at OpenGov.com. Role overview The Senior Software Engineer will be part of a team dedicated to building solutions that make a difference for government clients. Engineers at OpenGov use modern AI tools to create scalable systems that address the evolving needs of the public sector. The team values original thinking and a strong focus on customer impact. What you will do Design, develop, and maintain SaaS products aimed at increasing efficiency, transparency, and accountability for government agencies. Lead the development and launch of new features and product improvements. Collaborate with engineers and stakeholders in an agile environment. Work with technologies such as ReactJS, Typescript, GraphQL, and NodeJS to build and improve applications. Communicate clearly and contribute to a collaborative team culture. Location This role is based in Pune, India.

OpenGov builds AI and ERP solutions for local and state governments across the United States. Over 2,000 cities, counties, state agencies, school districts, and special districts use the Public Service Platform to improve efficiency, adapt to changing needs, and build public trust. The OpenGov ERP suite covers enterprise asset management, procurement, contract management, accounting, budgeting, billing, revenue management, permitting, licensing, and transparency. All products work together to help public sector organizations prioritize and maximize return on investment. Learn more about OpenGov’s mission and vision at OpenGov.com. Role Overview The Staff Software Engineer will develop new features across the OpenGov platform, working on everything from database models to user interfaces. This role involves full-stack development and ownership of features from concept through deployment. AI is central to the work: expect to use AI-assisted development tools regularly, help build AI-powered product features, and contribute to team best practices for working with AI. What You Will Do Design and improve APIs, microservices, and frontend components that support government agencies at scale. Own features end to end: work with Product and Design to identify problems, plan solutions, deploy code, and monitor results in production. Develop AI-enabled features such as intelligent data analysis, agent-driven workflows, and AI-enhanced user experiences for government teams. Use AI-assisted development tools (like Claude Code, Cursor, Copilot, or similar) for coding, debugging, and documentation. Write clear, well-documented code and review both human- and AI-generated code with attention to potential failure points. Work with colleagues across departments to turn business needs into features that improve customer satisfaction. What We’re Looking For 8+ years of experience building scalable software in an agile environment. Strong skills in software development, with a focus on writing high-quality, maintainable code. Interest in using AI technologies to improve products and development workflows. Location: Pune, India (India-based applicants welcome)

OpenGov creates AI-driven ERP solutions for local and state governments in the United States. Over 2,000 public sector organizations rely on the OpenGov Public Service Platform to streamline operations, manage assets, handle procurement, and support transparency. The platform covers a wide range of functions, including accounting, budgeting, billing, permitting, and open data tools. These solutions help public agencies focus on their core work and make the most of every decision and dollar. More information is available at OpenGov.com. Role overview This Principal Software Engineer position acts as the senior technical leader for OpenGov’s data platform, which underpins all company products. The role leads AI integration across the platform, shaping both the APIs and services that power AI features and the engineering workflows that use AI to boost productivity. Responsibilities include setting technical standards and overseeing large-scale system architecture in a team dedicated to building AI-native solutions. What you will do Design and develop APIs and services for OpenGov’s data and reporting platform, supporting AI agents and user-facing interfaces at scale. Define and promote the technical strategy for AI integration, including agent-driven workflows, AI-powered data analysis, and retrieval-augmented generation over government datasets. Introduce and refine engineering practices augmented by AI: assess and implement new AI development tools, set standards for reviewing AI-generated code, and track productivity gains. Lead end-to-end feature delivery, from design to production monitoring, using AI-assisted workflows to shorten development cycles. Identify performance bottlenecks and make architectural decisions to support future platform scalability. Mentor senior engineers and help build a culture where AI fluency is a core skill. Requirements Over 10 years of software engineering experience, with a strong background in scalable systems and AI integration.

OpenGov develops AI-driven ERP solutions designed for local and state governments in the United States. Over 2,000 organizations, including municipalities, agencies, school districts, and special districts, rely on the OpenGov Public Service Platform to improve efficiency and adapt to evolving needs. The platform covers areas such as asset management, procurement, contract management, accounting, budgeting, billing, revenue management, permitting, licensing, and transparency. All modules connect within the OpenGov ERP suite, helping public sector organizations focus on their priorities and maximize return on investment. More details are available at OpenGov.com. Role overview The Staff Software Engineer delivers new product capabilities across the OpenGov platform. This position involves full-stack development, from designing database models to building user interfaces. Engineers at OpenGov own features from initial concept through deployment. AI is a core part of the development process, and daily work includes using AI-assisted tools to increase productivity, create AI-powered experiences, and help shape engineering best practices. What you will do Build and enhance APIs, microservices, and frontend features that serve government agencies at scale. Own features end-to-end by collaborating with Product and Design, identifying problems, proposing and implementing solutions, and monitoring outcomes after launch. Create AI-powered features, including intelligent data analysis, automated workflows, and improved user experiences for government teams. Use AI-assisted development tools such as Claude Code, Cursor, Copilot, and others to streamline coding, debugging, and documentation. Write clean, well-documented code and review both human- and AI-generated code with a focus on identifying potential failure points. Work with teams across the company to translate business goals into features that help customers succeed. Requirements Minimum 8 years of experience building scalable software in an agile environment. Strong skills in software development, particularly in full-stack engineering. Proactive approach to problem-solving and a high standard for software quality. Location This role is based in Pune, India. Applicants located anywhere in India are encouraged to apply.

Role overview NICE Ltd. seeks an Engineering Tech Manager (CCaaS) to lead teams in Pune, India. This role centers on guiding engineering groups that build and maintain cloud-based contact center solutions. The manager will be responsible for ensuring technical excellence and that all projects align with broader company objectives. What you will do Direct the development and rollout of Contact Center as a Service (CCaaS) products Lead and mentor engineering teams, encouraging collaboration and professional growth Coordinate with other departments to drive engineering projects forward Champion new ideas and improve efficiency within ongoing initiatives Keep a strong focus on delivering dependable, scalable technology for customer engagement Location This position is based in Pune, India.

At NICE, we embrace challenges and constantly push our limits. We are driven, ambitious, and determined to make a significant impact in our industry. Our team members, known as NICErs, strive for excellence every day, transforming challenges into achievements. If you share our passion for innovation and excellence, we invite you to explore a career opportunity that could ignite your potential.What Does This Role Entail?The Professional Services Engineer specializing in AI is a pivotal customer-facing role within our delivery team, focusing on the remote implementation, configuration, and integration of the NICE CXone platform. This position emphasizes delivering AI-driven solutions such as chatbots, voicebots, and knowledge assistants while combining strong technical skills with expertise in conversational design. You will collaborate closely with project teams from the sales handoff to project closure, ensuring that our customers achieve exceptional outcomes.Your Impact:Technical Execution & Delivery:Lead and execute implementation activities for NICE CSA solutions, ensuring quality and timely delivery.Configure, integrate, and enhance solutions based on customer and project specifications.Collaboration & Knowledge Sharing:Engage with cross-functional teams to facilitate successful project outcomes.Foster a collaborative, high-performance culture within the Customer Services Automation Center of Excellence.Operational Excellence:Manage assigned tasks and deliverables in alignment with project and Center of Excellence objectives.Contribute to developing and adopting best practices and methodologies for NICE CSA solutions.Must be open to working shifts that cover APAC, EMEA, and Americas regions.

Join OpenGov, the leading provider of AI and ERP solutions tailored for local and state governments across the U.S. Our innovative Public Service Platform empowers over 2,000 municipalities, counties, state agencies, and school districts to enhance operational efficiency and public trust. Our suite of products includes enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency solutions. With OpenGov's ERP, public sector organizations can prioritize their goals and maximize ROI on every decision made. Discover our commitment to fostering effective and accountable government at OpenGov.com.Job Summary:As a Senior Software Engineer at OpenGov, you will play a pivotal role in crafting advanced SaaS solutions that promote efficiency, transparency, and accountability within government agencies. In this dynamic and agile environment, you will lead the development of new features and enhancements, utilizing cutting-edge technologies such as C#, Angular, React, and .NET Core. We are looking for a motivated individual who thrives in collaborative settings and can adeptly manage time across multiple time zones while partnering with our North American R&D team. Excellent communication skills are crucial for upholding our high standards.In this position, you will have the chance to design, implement, and optimize complex applications for enhanced performance and scalability while addressing unique technical challenges. Your success will depend on your collaboration with product, UX, and platform engineers, as well as your ability to execute tasks efficiently.Responsibilities:Provide leadership and technical expertise to ensure the development of robust, scalable SaaS applications.Lead the transition from single-tenant to multi-tenant architecture for one of our core suites.Employ an API-first approach to create REST microservices that interact with our event-driven platform for data and reporting services, alongside customer system integration.Architect and engage in CI/CD and DevOps automation initiatives to build, test, deploy, and operate on industry-leading platforms and tools, including AWS Cloud, Azure, Kubernetes, Docker, GitHub Actions, ArgoCD, SonarQube, Prometheus, Grafana, JMeter, and Cypress.