About the job
Appian is hiring a Senior Software Implementation Consultant to join the Customer Success team in McLean, Virginia. This position centers on guiding clients through every stage of software projects, from gathering requirements to delivering custom solutions and AI features built on the Appian platform. The work supports organizations as they modernize operations and strengthen their digital capabilities.
What you will do
- Partner with commercial clients post-sale to design and implement applications tailored to their needs using Appian.
- Oversee projects end-to-end: define, design, develop, and deploy solutions that address business challenges.
- Operate within an agile framework, working to understand both business processes and technical requirements.
- Build relational data models and launch them into production environments.
- Create APIs for integrating Appian with other systems.
- Explore and implement AI use cases, leveraging Appian’s AI tools such as retrieval augment generation (RAG), agentic workflows, prompt engineering, and current generative models.
- Collaborate closely with client technical teams and business users throughout the software development life cycle.
- Enable clients to build and manage their own process applications on the Appian platform.
Team and culture
The Customer Success team at Appian values intensity, excellence, and collaboration. Team members support each other’s growth and share knowledge as they deliver strong business outcomes. Tackling complex challenges together is a core part of the culture.
Work location
This role is based onsite at Appian headquarters in McLean, VA. In-person collaboration is key, with employees expected to work in the office 4 to 5 days per week to foster teamwork, idea sharing, and strong connections across the company.

