About the job
Embark on a rewarding journey with ASM, where innovative technology converges with a collaborative work environment.
For over 55 years, ASM has led the way in technological advancements, pushing the boundaries of what's possible. With a diverse workforce of over 4,500 employees representing 70 nationalities, our team and our state-of-the-art semiconductor devices significantly impact global trends such as 5G, cloud computing, AI, and autonomous driving. We are more than just a technology company; we are committed to diversity, inclusion, and sustainability, striving to create a positive effect on the world. Our development programs are designed to foster your growth, shaping your future and expanding the horizons of innovation.
At ASM, our Software Engineering teams are dedicated to delivering software solutions that yield immediate, measurable results in semiconductor processing equipment operations. The hardware includes robotics, gas valves, temperature controllers, and more.
As a Senior Software Support Engineer, your role will be pivotal in diagnosing, replicating, and resolving software issues reported by our customers and within our demo lab.
Key Responsibilities:
- Collect relevant information to investigate issues, reproduce them, identify root causes, and suggest corrective actions.
- Troubleshoot and resolve software issues, focusing on embedded software for control systems, while effectively triaging mechanical, electrical, and software bugs.
- Manage escalation calls with field support engineers, ensuring clear communication and effective resolution strategies.

