Welcome to Lightspeed! Are you in search of an exciting new role or simply exploring your options? You’ve come to the right place!As a vital member of Lightspeed’s Support team, you will serve as the primary point of contact for our customers seeking assistance. You will address a diverse array of inquiries ranging from general education to hardware and software troubleshooting.You will collaborate closely with various global teams at Lightspeed to investigate, troubleshoot, test, and resolve issues faced by our hospitality clients during service.Your Responsibilities:Collaborate with a truly global, multilingual team available 24/7 across APAC, EMEA, and NOAM.Demonstrate flexibility in working days and shifts, including weekends.Engage enthusiastically and positively with hospitality customers, partners, and team members, upholding Lightspeed's Gold Class support standard via phone, chat, and email.Utilize consistent troubleshooting techniques to swiftly identify the root cause of customer issues and provide effective solutions.Document, track, and resolve interactions within our customer support platforms.Assist in identifying, reproducing, and escalating product issues and bugs to the Quality Assurance team, ensuring tracking through to resolution.Advocate for improvements to our products and services.Work within a defined schedule to ensure high availability of assistance for our customers, in collaboration with your manager.Your Qualifications:Experience in customer service and/or technical support, with a strong focus on detail and delivering exceptional customer experiences.Proficient verbal and written communication skills in German and English.Basic familiarity with common online, mobile, and desktop platforms, including iOS, Android, OSX, and Windows.Preferred Qualifications (not essential):Previous experience interacting with customers through phone, email, and ticketing systems.
Jan 22, 2026