Qualifications
Key Responsibilities:Lead the design and implementation of our solutions at client sites, focusing on planning, scheduling, and execution control within production environments. Collaborate to co-create tailored solutions alongside our customers and internal development teams. Conduct data analysis and coding grounded in operations research principles to optimize supply chain processes. Develop internal prototypes utilizing AI coding assistance, such as building optimizers for loading dock scheduling. Oversee and implement data integrations with client data sources. Manage the hypercare phase (4-8 weeks post-go-live), serving as the primary contact, addressing issues in collaboration with colleagues, and coordinating with engineering. Create and maintain comprehensive configuration documentation for each customer, detailing setups, rationales, and known edge cases. Travel to customer locations to facilitate requirements and solution design workshops.
About the job
At Akeno, we are pioneering the development of cutting-edge AI-native production planning and scheduling software tailored for process industries and pharmaceutical manufacturing. Our solution is deeply complex and serves large enterprise clients where effective planning is critical to success.
We are seeking a highly skilled Senior Solutions Engineer specializing in AI and Operations Research for Planning and Scheduling. This role encompasses the entire post-sales lifecycle, which includes implementation handover, go-live support, steady-state operations, and ongoing value delivery. Unlike a consulting role, your primary focus will be ensuring customer success with our product while continuously integrating your insights back into our offerings to enhance each implementation.
As the most senior technical representative on the customer-facing side, you will connect product, engineering, and the operational realities of our clients. You will significantly influence how we develop our support and enablement functions as we grow.
About Akeno
Akeno is at the forefront of innovation in AI-driven production planning and scheduling solutions, dedicated to transforming the operations of process industries and pharmaceutical manufacturers. Our commitment to excellence and customer success drives us to create sophisticated, user-friendly software that enhances operational efficiency for our large enterprise clients.