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Senior Solutions Engineer | Germany | Remote

Grafana LabsGermany (Remote)
Remote Full-time

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Experience Level

Senior

Qualifications

Proven experience in a technical role, preferably in solutions engineering or a similar customer-facing position. Strong understanding of cloud technologies and observability solutions. Excellent communication skills with the ability to articulate technical concepts to non-technical audiences. Ability to work independently and as part of a collaborative team in a remote setting. Experience with Grafana or similar visualization tools is a plus.

About the job

At Grafana Labs, we are a pioneering force in the realm of open-source technology, taking pride in our remote-first culture. With over 20 million users globally leveraging Grafana, our industry-leading visualization tool, we empower individuals and organizations to monitor a diverse array of metrics—from beehives to environmental changes in the Alps. Our dashboards have become iconic, utilized in settings ranging from NASA launches to the prestigious Wimbledon and the exhilarating Tour de France. We proudly support more than 3,000 organizations, including Fortune 500 giants like Bloomberg, JPMorgan Chase, and eBay, to refine their observability strategies through our Grafana LGTM Stack, which can be deployed as a fully managed service via Grafana Cloud or self-hosted with Grafana Enterprise Stack, incorporating scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo).

As we continue to grow rapidly, we remain dedicated to our unique core values: our open-source foundation, a collaborative global culture, and a commitment to meaningful work. Our team flourishes in an innovation-driven environment where transparency, autonomy, and trust are paramount.

If this opportunity resonates with you, we encourage you to apply—even if you don’t meet every single requirement. It could be the pivotal point in your career!

Your Role

The Solutions Engineering team consists of customer-facing product experts who drive Grafana Labs' global expansion by ensuring customer satisfaction and success. We share our technical expertise through demonstrations, hands-on enablement, presentations, technical evaluations, and ongoing engagement. Partnering closely with our Sales team, we qualify and close opportunities while serving as a vital communication link between our customers, Product Management, and Engineering teams.

As a Solutions Engineer, you will excel at actively listening to prospects and customers, understanding their needs, and asking insightful questions to gather necessary information. You will translate these insights into tailored solutions utilizing Grafana Labs technology, acting as the essential bridge between our technical engineering team, our customers, and the Sales department.

Key Responsibilities

  • Collaborate with customers to understand their requirements and provide effective solutions using Grafana Labs technology.
  • Conduct engaging product demonstrations and technical evaluations.
  • Work closely with Sales to identify and qualify new opportunities.
  • Maintain ongoing customer communications to ensure satisfaction and success.

About Grafana Labs

Grafana Labs is at the forefront of open-source innovation, creating powerful tools that empower users worldwide. Our remote-first approach fosters a culture of collaboration, creativity, and transparency. Join us in shaping the future of observability and monitoring solutions as we support thousands of organizations globally.

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