Senior Staff Engineer, AI Customer Operations

Join us on our mission to revolutionize banking for all! At Monzo, we are transforming the traditional banking experience into one that is intuitive and user-friendly. Over the past decade, we've expanded our offerings from a prepaid card to a comprehensive suite of banking products, including personal and business accounts, joint accounts, youth accounts for ages 16-17, free kids accounts, and credit cards. Our innovative features, such as early payday and financial education through social media, have led to countless magical moments for our customers. We believe in solving real problems and improving lives through Monzo Location: Cardiff, London, or Remote (UK) | Salary: £95,000 - £130,000 + stock options + [Benefits](https://monzo.com/careers/) **About the Machine Learning Platform Engineering Team at Monzo:** The Platform Collective is dedicated to building and maintaining the infrastructure, tools, and processes that empower Monzo's tech teams to thrive. Our Machine Learning Platform team plays a vital role in designing, developing, and sustaining the infrastructure and tools that enable our teams to train, evaluate, deploy, and manage Machine Learning models and features effectively at scale. We are a group of backend engineers passionate about machine learning, collaborating closely with ML teams to identify their needs and develop elegantly simple solutions.

As a Senior Machine Learning Scientist at Monzo, you will play a pivotal role in driving our borrowing products forward. Collaborating closely with cross-functional teams, you will leverage advanced machine learning techniques to develop innovative solutions that enhance our customers’ experiences. Your expertise will guide the design and implementation of algorithms that improve risk assessment, credit scoring, and personalized lending strategies.

Join us at Engine by Starling, where we are committed to collaborating with top banks globally, helping them leverage our innovative technology for rapid growth.Engine, Starling's software-as-a-service (SaaS) division, was established to deliver the cutting-edge technology powering Starling, and has since evolved into a standalone entity. Our exceptional growth trajectory is a testament to the robust, modern technology we've engineered from the ground up.As a leader in the industry, we offer our SaaS platform to banks and financial institutions worldwide, empowering them with innovative digital features and streamlined back-office processes that have fueled our own success.At Engine, everyone is encouraged to contribute to delivering exceptional outcomes for our clients. As an engineering-focused organization, we are seeking passionate individuals who are excited about the transformative potential of our technology in banking across diverse markets. Our core values guide us: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.Hybrid Working ModelWe embrace a hybrid working approach, favoring candidates who are within a commutable distance to one of our offices, fostering in-person collaboration.About Our Engineering TeamThe Cross Cutting Engineering team is the driving force behind our innovation. We focus on creating and maintaining reliable, scalable, and maintainable infrastructure and tools for our software delivery pipeline, from initial code to seamless production deployment and ongoing operations. We tackle complex challenges with a first-principles mindset in a multidisciplinary environment that encourages exploration and contribution across the platform.As a Platform Engineer, you’ll play a pivotal role in building and scaling our state-of-the-art cloud-native banking platform across various global cloud providers and regions. We are seeking engineers with a strong SRE mindset who take ownership of the complete software delivery pipeline and are passionate about developing internal tools that empower our technology teams to operate their applications flawlessly in production.If you don't meet every criterion listed, don't worry! We value curiosity, a willingness to learn, and a desire to engage across multiple disciplines. If you are eager to face the challenges of building and operating a global, cloud-native platform, we would love to hear from you!

Join Monzo as a Platform Engineer and be part of a dynamic team dedicated to building and maintaining robust and scalable platforms. You will work with cutting-edge technologies to enhance our infrastructure and ensure seamless operations across our services.Your role will involve collaborating with cross-functional teams to design, implement, and optimize the platform that powers our banking services. We are looking for individuals who are passionate about technology, eager to learn, and ready to tackle complex challenges.

Join Monzo as a TechOps Platform Manager and lead the charge in enhancing our operational efficiency and technology platforms. You will play a pivotal role in ensuring our systems are resilient, scalable, and secure while driving cross-functional collaboration.

As a Senior Engineer at jobsforhumanity in Cardiff, this position centers on using technical expertise to help build solutions with real impact. The team values new ideas and aims to create products that matter. Role overview This role calls for strong engineering skills and a collaborative approach. The Senior Engineer will contribute to projects that support the company’s mission and help shape the direction of ongoing work. What you will do Apply technical knowledge to develop and improve solutions Work alongside colleagues to deliver projects with purpose Support efforts that drive positive change within the organization Requirements Experience in an engineering role at a senior level Ability to contribute ideas and technical insight to team projects

Join our dynamic team at AECOM as a Senior Highways and Traffic Engineer, where you will play a pivotal role in shaping the future of transportation infrastructure. In this position, you will be responsible for leading the design and implementation of innovative highways and traffic management solutions. Your expertise will contribute to projects that enhance safety, efficiency, and sustainability in urban mobility.As a key member of our engineering team, you will collaborate with multidisciplinary professionals to deliver high-quality results. This role offers an exciting opportunity to work on a diverse range of projects, from large-scale urban developments to critical infrastructure upgrades.

Join Monzo as a Senior Staff Backend Engineer and play a pivotal role in building our innovative banking platform. You will collaborate with cross-functional teams, driving technical excellence and contributing to our mission of making money work for everyone. Utilize your expertise in backend technologies to enhance our systems, implementing scalable solutions that improve our customer experience.

Your role at Veezu:As a Senior Fullstack Engineer, you will be among the pioneering members of a newly established engineering team tasked with modernizing and enhancing Veezu’s technology infrastructure. Collaborating with a select group of seasoned engineers, you will have a direct impact on the design, architecture, and engineering culture of our systems.In this pivotal role, reporting directly to the VP of Engineering, you will possess substantial autonomy in shaping the technological direction of the company. Your efforts will significantly influence large-scale transformations across a high-volume platform that facilitates millions of rides weekly, greatly affecting our operations, marketing, support, and broader business divisions.About Veezu:Veezu stands as the UK's fastest-growing taxi and private hire technology enterprise, serving hundreds of towns and cities across the UK. We are a tech-centric on-demand mobility provider committed to empowering our vibrant local communities and driving their success.Your Responsibilities:Engage with a compact, highly-skilled engineering team to overhaul and modernize a complex, multi-language stack, including Elixir, C#, PHP, and contemporary platforms like TypeScript/Node.js.Assume ownership of substantial system components, enhancing architecture, reliability, and scalability.Work closely with cross-functional teams (Product, Operations, Marketing, Support) to ensure that technology choices drive positive business results.Contribute to fostering a team culture characterized by openness, curiosity, and effective communication.Establish the groundwork for a modern engineering platform that powers one of the UK’s largest mobility services.Play a vital role in recruiting and onboarding new team members as the team expands.Demonstrate a commitment to upholding our ISO27001 certification while setting high standards for Information Security compliance.Qualifications:Proven experience in developing and scaling products for millions of users, with a keen understanding of how technology influences business and customer outcomes.A strong product-oriented mindset coupled with the ability to make informed technical decisions that optimize impact.Exceptional coding skills, able to transition ideas from concept to production efficiently.Extensive senior-level software engineering experience, with demonstrated proficiency in multiple programming languages.

Your Role at Veezu:The Senior DevOps Engineer will be an essential addition to our engineering team, tasked with taking charge of, modernizing, and revolutionizing Veezu’s cloud infrastructure and deployment methodologies. You'll collaborate with a select group of highly experienced engineers, significantly influencing our platform architecture, system reliability, and engineering culture.Reporting directly to the VP of Engineering, this position offers substantial autonomy and ownership in steering the technical direction of our cloud strategy. You will spearhead efforts to unify our infrastructure, standardize our monitoring systems, and establish top-tier deployment pipelines. Your contributions will directly affect our capacity to innovate rapidly and will empower our product, operations, marketing, and support teams.About Veezu:Veezu is the UK's fastest-growing taxi and private hire technology firm, serving hundreds of towns and cities across the UK. We are a technology-driven, on-demand mobility service dedicated to supporting our local communities, enabling them to thrive and beyond!Key Responsibilities:Lead a transformative initiative to consolidate our deployment platforms (from Heroku, Vercel, AWS) into a cohesive, modern, and simplified infrastructure on Microsoft Azure.Assume ownership of our cloud infrastructure, enhancing architecture, reliability, security, scalability, and cost-effectiveness for a platform managing millions of requests each hour.Design, construct, and maintain robust CI/CD pipelines, enabling the engineering team to deliver features more efficiently and securely.Define and execute a standardized monitoring and observability stack to ensure system health and provide rapid incident response.Promote and actively participate in cultivating a team culture of automation, transparency, curiosity, and strong communication.Establish the groundwork for a modern engineering platform powering one of the UK's largest mobility services.Play a pivotal role in recruiting and onboarding future team members as the team expands.Commit to upholding our ISO27001 certification and set high standards for Information Security compliance.Required Qualifications:Expertise in Infrastructure as Code with Terraform is essential.Extensive experience in designing, building, and scaling resilient cloud infrastructures...

Teamwork makes the stream work. Roku is transforming the way the world enjoys televisionAs the leading TV streaming platform in the U.S., Canada, and Mexico, Roku is on a mission to empower every household with a connected television experience. We pioneered the streaming revolution and are committed to developing a platform that unites the entire television ecosystem. Our services connect viewers with their favorite content, enable content creators to engage larger audiences, and offer advertisers innovative ways to reach consumers.From day one at Roku, you will play a pivotal role in our journey. As a rapidly growing public company, we foster a culture where every voice is heard and every contribution is valued. Join us in delighting millions of TV streamers globally while gaining invaluable experience across diverse areas of expertise. Are you driven by the challenge of building scalable, high-performance systems capable of processing vast amounts of data? Do you excel at crafting and executing innovative solutions that enhance engineering teams' capabilities with actionable insights? Are you eager to drive the advancement of open-source observability at a grand scale? Become a part of our team to enhance (open source) observability tools and create new functionalities that empower teams to manage data efficiently and derive actionable insights. About the Team The Observability team, a crucial part of Roku's Cloud Technology Infrastructure organization, operates at the heart of our platform. We are a dynamic, high-performing global team that thrives on ownership, effective communication, and delivering impactful engineering solutions. O...

Join Monzo Bank as a Senior Analytics Engineering Manager, where you will lead a dynamic team of analytics professionals in transforming data into actionable insights. You will play a pivotal role in shaping our analytics strategy, driving innovation, and ensuring our data architecture meets the evolving needs of our organization. This is an exciting opportunity for an individual passionate about data and analytics leadership.

Company: Speechify Location: Cardiff, United Kingdom About Speechify Speechify helps people consume information in new ways. The platform turns web articles, cloud documents, and eBooks into audio, letting users listen wherever and whenever they want. As the company grows, Speechify continues to shape how audio information is delivered, much like streaming changed audio entertainment. Role Overview: Senior Software Engineer, Core Experiences The Core Experiences Team builds and maintains the key services and SDKs behind Speechify’s product experience. As a Senior Software Engineer, this role focuses on creating efficient APIs and systems that support multiple platforms and directly impact how users interact with Speechify. Main Responsibilities Work with Product Teams to define project scopes, improve processes for fast customer feedback, and solve integration and user experience challenges across different product lines using the cross-platform SDK. Optimize current features by reducing loading times and advancing parsing intelligence through new abstractions and algorithm improvements. Design and deploy cloud functions, lightweight backend services, and jobs, primarily using Kotlin.

Join us in revolutionizing banking for everyone.At Monzo, we are dedicated to transforming the traditional banking experience into something simple and accessible. Over the past decade, we've evolved from a prepaid card into a comprehensive financial platform. Our offerings now include personal and business bank accounts, joint accounts, accounts for teens, a kids account, and credit cards. We also empower our UK users to save, invest, and manage their pensions with us.With our signature hot coral cards, early payment features, and award-winning customer service, we pride ourselves on creating remarkable experiences for our customers. We aim to resolve issues and enhance lives through Monzo London/Cardiff/UK Remote | £76,500-£95,000 + Benefits | Hear from the team Analytics Engineering at MonzoWe employ around 60 Analytics Engineers among 300 data practitioners and have ambitious goals for our team. As an Analytics Engineer, you'll play a crucial role in enhancing our data infrastructure to facilitate swift, informed decision-making at Monzo.

Join us at Engine by Starling, where we are excited to partner with forward-thinking banks globally, empowering them to establish high-growth businesses using our cutting-edge technology.Engine operates as Starling's innovative software-as-a-service (SaaS) division, developed to fuel Starling's growth. Recently, we have transitioned into an independent entity, continuing to deliver exceptional software solutions.Starling has achieved remarkable success, largely due to our proprietary technology developed from the ground up. This robust SaaS platform is now accessible to banks and financial institutions worldwide, allowing them to leverage the pioneering digital features and streamlined back-office operations that have contributed to Starling's achievements.Our engineering team is the heartbeat of Engine, thriving in a dynamic environment focused on creation, innovation, and disruptive technology that keeps us at the forefront of the fintech landscape. We foster a flat organizational structure that empowers you to make impactful decisions, regardless of your role. Collaboration and support are woven into our culture, ensuring you're never alone on this journey!To excel at Engine, we seek proactive individuals who take ownership of their responsibilities—from development and design to knowledge sharing and optimizing processes for superior customer outcomes. Our core values—Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness—guide our mission.Hybrid WorkingWe embrace a hybrid working approach at Engine, preferring candidates who can commute to our Cardiff office for collaborative in-person interactions.About Engineering at Engine by Starling - Explore our engineering careers

Join AECOM as a Highways and Traffic Engineer in Cardiff, where you'll play a vital role in designing and managing innovative transportation solutions. Your expertise will contribute to the development of sustainable infrastructure projects that enhance mobility and safety for communities.

Role overview The Principal Mechanical Engineer at AECOM’s Cardiff office plays a key role in managing mechanical engineering projects across a range of sectors. This position involves providing technical leadership, directing project delivery, and making sure all work aligns with both industry standards and client requirements. Main responsibilities Lead mechanical engineering projects from initial concept to final completion Support and mentor a team of engineers, with a focus on developing junior staff Encourage collaboration with professionals from other disciplines to meet project objectives Drive ongoing improvements in engineering practices and project results

Join Our Team as the Head of EngineeringAt dev2, we are seeking a dynamic and experienced leader to oversee our engineering department. As the Head of Engineering, you will play a pivotal role in shaping our technical strategy, ensuring the successful delivery of projects, and fostering a culture of innovation and collaboration within the team.Your expertise will guide our engineering practices, drive the implementation of best practices, and mentor our talented engineers to excel in their roles. If you have a passion for technology and leadership, we want to hear from you!

Join us in revolutionizing the banking experience for everyone! At Monzo, we are committed to simplifying finance and making money work better for our customers. Originating as a prepaid card, Monzo has evolved significantly over the past decade, now offering diverse banking solutions including personal and business accounts, joint accounts, youth accounts, and more. Our innovative features, such as early access to funds and robust financial education, ensure that our customers enjoy magical moments in their financial journeys. We focus on problem-solving rather than just selling products, aiming to create transformative experiences for our users . As an Engineering Manager, you will lead cross-functional teams that include Product Managers, engineers, data scientists, and designers, driving impactful outcomes while fostering a culture of inclusivity and excellence.