About the job
Join Our Innovative CRM Core Team!
At Platacard, we are dedicated to enhancing our CRM platform that empowers our agents across various business sectors including Customer Service, Telesales, Collections, and Anti-Fraud. As a Senior System Analyst, you will play a key role in refining our CRM functionalities, ensuring efficiency as we process millions of tasks daily.
Your Role: You will be responsible for analyzing complex systems, optimizing processes, and collaborating with stakeholders to translate business needs into effective technical solutions.
Key Challenges:
- Process Enhancement: Identify and lead initiatives for process improvements and automation.
- Documentation & Reporting: Maintain thorough documentation and provide insights on system performance.
- System Analysis & Optimization: Ensure our CRM system is operating at peak efficiency.
- Requirement Gathering: Collaborate with stakeholders to gather and convert business requirements into technical specifications.
- Troubleshooting & Support: Diagnose and promptly resolve system issues to minimize disruptions.
