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Senior System Analyst - CRM Core

PlatacardWorldwide
Remote Full-time

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Experience Level

Senior

Qualifications

What Makes You a Great Fit:5+ years of experience as a System Analyst. Proficient in designing API, architectures, data models, and business processes. Experience with UML/BPMN. Strong analytical skills to understand business needs and develop clear specifications. Expertise in both relational and NoSQL databases to create scalable data models. Hands-on experience with message brokers like Kafka. Familiarity with REST/gRPC models. Experience in designing complex, scalable services for high-load environments. Proficient in data analysis and SQL. English proficiency at B1 level or higher for effective communication.

About the job

Join Our Innovative CRM Core Team!

At Platacard, we are dedicated to enhancing our CRM platform that empowers our agents across various business sectors including Customer Service, Telesales, Collections, and Anti-Fraud. As a Senior System Analyst, you will play a key role in refining our CRM functionalities, ensuring efficiency as we process millions of tasks daily.

Your Role: You will be responsible for analyzing complex systems, optimizing processes, and collaborating with stakeholders to translate business needs into effective technical solutions.

Key Challenges:

  • Process Enhancement: Identify and lead initiatives for process improvements and automation.
  • Documentation & Reporting: Maintain thorough documentation and provide insights on system performance.
  • System Analysis & Optimization: Ensure our CRM system is operating at peak efficiency.
  • Requirement Gathering: Collaborate with stakeholders to gather and convert business requirements into technical specifications.
  • Troubleshooting & Support: Diagnose and promptly resolve system issues to minimize disruptions.

About Platacard

Platacard is at the forefront of CRM development, dedicated to delivering exceptional services across various sectors. We empower our agents with cutting-edge technology to streamline operations and enhance customer interactions.

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