Senior Technical Account Manager

Nice Ltd.India - Pune

On-site Full-time

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Experience Level

Senior

Qualifications

Proven experience in account management or customer success, particularly in a technical environment. Strong interpersonal and communication skills, with the ability to build rapport with clients. Technical proficiency with our products and the ability to convey complex concepts to non-technical stakeholders. Ability to analyze client needs and translate them into actionable plans. Bachelor's degree in a relevant field is preferred.

About the job

Nice Ltd. is seeking a Senior Technical Account Manager based in Pune, India. This role acts as the primary contact for important clients, focusing on their success with Nice Ltd.'s technical offerings. Building strong partnerships and ensuring clients receive effective support are central to this position.

Key responsibilities

Develop and maintain strong relationships with major clients
Advise clients on technical solutions and recommend best practices
Encourage product adoption and assist clients in achieving their objectives
Serve as a trusted advisor, responding to technical inquiries and resolving challenges

About Nice Ltd.

Nice Ltd. is a global leader in providing cutting-edge technology solutions designed to enhance customer engagement and improve operational efficiency. Our innovative approach and commitment to excellence make us a trusted partner for businesses around the world.

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