Senior Technical Enablement Architect

Become a Force for Good with Axon.At Axon, we are committed to safeguarding lives. Our mission involves tackling society's most pressing safety and justice challenges through our innovative array of devices and cloud software. We believe in collaboration and value diverse perspectives from our customers, communities, and colleagues. Experience a dynamic and fulfilling life at Axon where you'll lead impactful projects and foster continual growth, all while contributing to a purpose that resonates.Your ContributionAs a Technical Writer within our Product Enablement team, you'll partner with Product Managers and Engineering to develop content that enhances customer comprehension of our offerings. You'll implement effective content strategies that facilitate customer success through comprehensive documentation. We're looking for a candidate enthusiastic about clear communication and eager to leverage AI technologies to streamline our documentation processes.Key ResponsibilitiesCreate and refine release notes, user guides, administrator documentation, developer content, and UI strings for Axon products.Foster customer empathy and continuously enhance documentation based on user feedback.Collaborate with interdisciplinary teams including Product Management, Design, Engineering, Customer Support, Training, Marketing, Account Management, and Sales.Conduct content analysis and devise documentation strategies for new features and products.Promote best practices in technical communication across Axon, including enhancements via AI workflows.Work closely with the training team to optimize content reuse and develop efficient learning plans.Utilize a content management system to create, review, and disseminate content across various platforms.Support documentation translation processes and workflows.Location: This position is based in one of our R&D hubs (Atlanta, Denver, Seattle, Scottsdale, or Boston) and follows a hybrid work schedule. Team members are expected to collaborate onsite from Tuesday to Friday, with the option to work remotely on Mondays, unless otherwise accommodated.Reports to: Senior Manager, Product EnablementDirect Reports: None

Be a Catalyst for Positive Change with Axon.At Axon, our mission is to Protect Life. As pioneers in addressing crucial safety and justice challenges, we leverage our innovative ecosystem of devices and cloud-based software. We thrive on collaboration, valuing transparency and inclusivity as we engage with diverse viewpoints from our customers and communities.Working at Axon is fast-paced, rewarding, and meaningful. You will have the opportunity to take initiative and make a tangible impact, all while growing alongside others who share a commitment to our important mission.Your RoleAs a Technical Writer on our Product Enablement team, you will work closely with Product Managers and Engineers to craft content that enhances customer comprehension of our products and services. You will design effective content strategies and empower customer success through thorough documentation. We are looking for an individual who is enthusiastic about clear communication and eager to employ AI technologies to enhance documentation efficiency.ResponsibilitiesDevelop and maintain release notes, end-user guides, administrator manuals, developer documentation, and UI strings for Axon products.Foster deep customer understanding and continuously refine documentation based on user feedback.Collaborate with cross-functional teams including Product Management, Design, Engineering, Customer Support, Training, Marketing, Account Management, and Sales.Conduct content analysis and create documentation plans for new features and products.Promote best practices for technical communication across Axon, including enhancements through AI workflows.Partner with the training team to advocate for content reuse and develop efficient content and learning strategies.Utilize a content management system to create, review, and distribute content across multiple platforms.Assist in managing documentation translation workflows and processes.Location: This position is based in one of our R&D hubs (Atlanta, Denver, Seattle, Scottsdale, or Boston) and follows a hybrid work schedule. In-person collaboration is essential, and team members are expected to be onsite from Tuesday to Friday, with the option to work remotely on Mondays, unless an approved workplace accommodation is in place.Reports to: Senior Manager, Product EnablementDirect Reports: None

Anduril Industries is a pioneering defense technology company dedicated to revolutionizing military capabilities for the U.S. and its allies through cutting-edge technology. By leveraging the expertise, innovative solutions, and business practices from the forefront of the 21st century, Anduril is reshaping how military systems are conceived, developed, and delivered. Our suite of systems operates on Lattice OS, an advanced AI-driven platform that synthesizes vast data inputs into a real-time, immersive command and control environment. As global strategic dynamics evolve, Anduril is steadfast in its commitment to deploying state-of-the-art autonomy, AI, computer vision, sensor fusion, and networking technologies to military applications in rapid timeframes.ABOUT THE TEAM The Mission Success team at Anduril is an interdisciplinary group that collaborates across all business lines, enhancing the performance of every product in our portfolio. Our core functions encompass product operations, user training, and the development of comprehensive user documentation. We are on the lookout for a skilled Technical Writer to create and sustain meticulous documentation that spans our varied business offerings. We uphold that the caliber of our documentation should mirror the excellence of our products, which are recognized as world-class.ABOUT THE JOB In the role of Technical Writer, you will collaborate closely with diverse product and operations teams to produce precise, current, and user-friendly documentation that elucidates the usage of Anduril products. Your initiative will be critical in streamlining our engineering and program delivery processes. This position requires you to engage intimately with engineers, operations personnel, and various subject matter experts to gain a deep understanding of our products, pinpoint user workflows, and leverage documentation to bridge any gaps. Your contributions will establish a benchmark for tone, voice, and quality across our written materials.Given Anduril’s focus on defense and national security, effective user documentation is vital to empower front-line operators in utilizing the "arsenal of democracy." Your goal will be to simplify the learning curve for system operations through exceptionally crafted and presented documentation.You will identify pertinent stakeholders and guide them through a structured documentation roadmap with defined milestones and objectives. Engaging with subject matter experts at appropriate stages, you will lead them towards the completion of user-facing documents that effectively meet customer requirements. Additionally, you will liaise with our account teams to ensure that all contract deliverables are accurate, timely, and formatted correctly.Examples of written content you may create include technical manuals, operational guides, maintenance procedures, checklists, and templates.

CGS Federal is looking for a Senior Technical Writer to join our Technology Support team. As a full-time professional, you will play a pivotal role in delivering consultative, analytical, and documentation support for a significant initiative within a large Federal agency.At CGS, we unite passionate and skilled individuals to tackle the government’s most pressing challenges with state-of-the-art technology. We are committed to fostering an environment that promotes innovation, collaboration, and professional growth. Join us to make a difference in government operations!

Eram Talent, a distinguished leader in talent acquisition, is on the lookout for a proficient Technical Writer specializing in the Oil & Gas sector to become an integral part of our team in Saudi Arabia. This pivotal role involves crafting top-tier documentation that meticulously details technical specifications, project methodologies, and adherence to regulatory mandates within the oil and gas industry.In this capacity, you will collaborate closely with engineers, project teams, and industry experts to produce clear and comprehensive technical documents, ensuring the accurate communication of complex information to a variety of stakeholders. Your work will play a crucial role in enhancing our organization's communication strategy and fostering operational excellence in Saudi Arabia's dynamic oil and gas environment.Should you be selected, your work location will be onsite in Saudi Arabia.

Role overview Flock Safety is seeking a Hardware Support Engineer in Atlanta, GA to focus on aviation hardware. The position centers on supporting the reliability and performance of hardware used in flight safety systems. What you will do Troubleshoot and resolve hardware issues in aviation systems alongside cross-functional teams Provide direct support to clients to ensure hardware functions as intended Assist in maintaining and improving the reliability of flight safety hardware Impact This role is essential for keeping aviation hardware dependable and effective, directly supporting the safety of flight operations.

Join Our Team at Magnet ForensicsAs a pioneering force in digital investigative software, Magnet Forensics excels in developing tools that empower organizations to acquire, analyze, and share crucial evidence from a variety of devices like computers, smartphones, tablets, and IoT devices. Our mission is to provide innovative solutions that help protect communities and enhance national security. With a global customer base, our solutions are vital in advancing digital investigations, enabling law enforcement and security teams to combat crime and safeguard assets effectively. At Magnet Forensics, we are not just expanding our presence; we're also making a meaningful impact. Joining our team means being part of a collaborative environment that fosters professional growth and innovation, supported by a talented and dedicated workforce. If you believe you are the right fit for this transformative journey, we invite you to apply!Role Overview:We are looking for a meticulous and technically adept Hardware Operations Specialist to become a key member of our team. This role involves overseeing the RMA process, troubleshooting defective units, and collaborating with Engineering and Customer Success teams to implement hardware modifications. The ideal candidate will engage hands-on with physical hardware, contribute to quality assurance feedback loops, and work closely with internal teams and external vendors to drive improvements in hardware operations. This position is located in our Alpharetta, GA office.

At Slip Robotics, we are revolutionizing freight logistics through our advanced autonomous robotic systems, which load and unload trailers with unparalleled speed, safety, and reliability compared to conventional methods. Our robots operate daily in challenging real-world environments alongside humans and heavy cargo. As a compact yet impactful team based in Atlanta, we are proud to develop products that are already in production.About the RoleWe are in search of a Robotics Hardware Integration Engineer to take charge of the liaison between software and hardware on our robotic platforms. This includes sensor drivers, motor controllers, embedded communication buses, power management interfaces, and the foundational software that drives the physical robot's operations. Your role will ensure that software commands translate into dependable real-world movements, and that sensor data is seamlessly integrated into our perception and navigation systems.This position is a unique blend of embedded firmware and software development, focused at the intersection of both. We seek someone with experience in a robotics company, who has successfully integrated sensors, actuators, and computational hardware into a unified system. You should be comfortable interpreting datasheets, crafting Linux device drivers, and troubleshooting CAN bus communications.Key ResponsibilitiesDevelop and sustain drivers for sensors (LiDAR, cameras, IMUs, encoders) and actuators (motor controllers, hydraulics, pneumatics) on Linux-based robotic platforms.Manage the communication layer connecting onboard compute and hardware subsystems (CAN bus, EtherCAT, serial, I2C/SPI).Design and implement hardware abstraction layers that provide clean, reliable interfaces for upstream software teams.Integrate new sensors and hardware components as our robot platform evolves, including requirements definition, component selection, bring-up, calibration, and validation.Oversee and manage the health of robot systems, including power, thermal conditions, hardware diagnostics, and fault management.Build and maintain AWS IoT Greengrass components for fleet-wide device management, over-the-air updates, and cloud telemetry.Collaborate with mechanical and electrical engineers during hardware design reviews to ensure manufacturability and software compatibility.Manage Linux configurations and setups for robotics software host machines.Develop and uphold CI/CD processes for hardware-interfacing software, incorporating hardware-in-the-loop testing where appropriate.Support field-deployed robots by diagnosing and resolving hardware-software integration challenges.

CoServe Global Solutions is seeking a meticulous Specification Writer, also referred to as a Detail Engineer or Field Engineer, to conduct comprehensive site surveys for installations by reputable vendors such as Infinera, Ciena, ALU, and Fujitsu in Central Offices nationwide.The ideal candidate will possess exceptional attention to detail, a solid understanding of engineering schematics, and familiarity with a wide range of Central Office routing and switching equipment.JOB SUMMARY:The Specification Writer will be tasked with analyzing technical drawings, specifications, and standards. Additionally, this role involves creating detailed material lists and schematic drawings for the floor layout, lighting and air conditioning plans, auxiliary framing, cable rack plans, fiber raceway plans, and grounding plans.ESSENTIAL DUTIES AND RESPONSIBILITIES:Compile comprehensive material lists for all necessary work.Ensure that designs adhere to customer specifications and standards.Provide technical support throughout the installation process until project completion.Oversee the installation of various telecommunications equipment from Ciena, Fujitsu, Infinera, ALU, and other approved vendors within central offices utilizing Spec Design, TAB/db, AutoCAD, and various Microsoft Office software.Additional duties may be assigned. To excel in this role, candidates must perform each essential duty satisfactorily. Reasonable accommodations will be made to enable individuals with disabilities to fulfill essential functions.

Join Flock Safety as a Hardware Validation Engineer specializing in Unmanned Aerial Systems (UAS). In this dynamic role, you will be responsible for validating and testing hardware components, ensuring the highest quality and reliability for our cutting-edge technology. Your expertise will help enhance the performance and safety of UAS applications.

Join Anduril Industries as a Senior Technical Recruiter specializing in Hardware, where you will play a pivotal role in shaping our elite talent acquisition strategies. Located in our Atlanta, GA office, you will independently manage the recruitment process for highly specialized roles including Electrical Engineers, Mechanical Engineers, and Firmware Engineers. Collaborate closely with engineering leaders and contribute to a dynamic team dedicated to advancing military capabilities through innovative technology. Your expertise will guide the identification and recruitment of top-tier talent while optimizing our recruitment strategies for efficiency and effectiveness.

Axon Enterprise, Inc. seeks a Software Technical Account Manager II to join the team in Atlanta, Georgia. This position centers on supporting clients who use Axon's software solutions, with regular travel to customer sites as a key part of the job. Building and maintaining strong relationships with client stakeholders is essential. Key Responsibilities Travel to client locations to provide hands-on technical support for Axon's software products Diagnose and resolve software issues, helping clients overcome technical challenges Lead training sessions to support user adoption and effective use of Axon's solutions Collaborate with internal teams, sharing client feedback to help improve products Work to ensure user satisfaction and foster long-term client success Requirements Technical experience supporting software products Strong customer service skills and clear communication Willingness and ability to travel frequently to client sites Skill in building trust and maintaining relationships with key stakeholders

Exotec develops automation systems that support global brands in optimizing warehouse operations. The company brings together expertise in mechanical engineering, software, and logistics to address complex challenges in the field. Role overview The Senior Hardware Integration Engineer will play a key part in designing and refining the systems that drive automated warehouses. Based in Atlanta, Georgia, this role covers the full product lifecycle, from initial concept to production, while maintaining close alignment with the practical needs of customers who depend on Exotec's technology every day. Team environment Collaboration is at the heart of Exotec's approach. Engineers are encouraged to share knowledge, welcome fresh perspectives, and support one another in a respectful and diverse workplace. With a global team of over 1,000 colleagues, both technical expertise and creative problem-solving are highly valued. Project impact Engineers at Exotec see projects through every stage, from idea to implementation, and can witness the direct impact their work has on real warehouse operations. The company focuses on teamwork, high standards, and tangible progress within automated warehousing and intralogistics.

Join MSX International as a Technical Training Instructor in Atlanta, where you will play a vital role in delivering high-quality training programs to enhance the skills of our technical workforce. You will be responsible for developing course materials and providing hands-on instruction to ensure participants gain the knowledge they need to succeed in their roles.

At NiCE Systems, we embrace challenges and push boundaries. We are ambitious innovators and dedicated competitors, committed to achieving excellence. If you thrive on challenges and aspire to make a significant impact, we have the perfect career opportunity for you.The Technical Support Engineer will provide expert technical assistance to resolve end-users' connectivity issues with the NiCE product suite. Key responsibilities include troubleshooting and diagnosing escalated customer inquiries, collaborating in a consultative manner to deliver beneficial solutions, and working cross-departmentally to ensure a seamless experience that meets our customers' needs. Our highly skilled Technical Support team is dedicated to providing exceptional client support in resolving complex issues through various communication channels, including email, chat, and voice.As a Technical Support Engineer, your typical day may involve:Managing tickets via a web-based system, email, voice, or chatValidating ticket prioritization and keeping users informed of progressResolving end-user issues related to applicationsDocumenting and routing incidents to specialized teamsProviding resolution and recovery of incidentsMaintaining accurate records of all actions taken in the ticketing systemAdditionally, you will escalate incidents as necessary, troubleshoot VoIP, T1, DS3, Ethernet, OC-X, and Toll-Free services, monitor incidents with third-party providers, analyze logs for troubleshooting, and review network diagrams. Flexibility in schedule and on-call services is expected, along with effective communication with both internal and external customers.

Join our dynamic team at Collabera as a Technical Architect specializing in Teradata. In this role, you will leverage your expertise to design, implement, and optimize data solutions that drive business results. You will work collaboratively with cross-functional teams to ensure the successful integration of Teradata systems within our clients' environments.

Smarsh supports organizations in regulated sectors by helping them manage risk and gain insight from digital communications. Over 6,500 clients rely on Smarsh to spot compliance, legal, and reputational risks across more than 80 communication channels. The company’s work helps clients avoid regulatory penalties and negative publicity. Smarsh has earned recognition from Gartner and Forrester for its innovation and has appeared on the Inc. 5000 list every year since 2008. Role overview The Senior Technical Support Engineer I provides dedicated support for key customers in Atlanta. Acting as an Account Manager for select clients, this role leads weekly status meetings with stakeholders to monitor progress and address any concerns. Beyond handling support cases, the engineer is responsible for delivering service that aims to exceed customer expectations. Location Atlanta

Join our team as a PeopleSoft Technical Developer in Atlanta, where you will play a pivotal role in enhancing our PeopleSoft applications. You will collaborate with cross-functional teams to gather requirements, design solutions, and implement customizations that meet business needs. Your technical expertise will be vital for ensuring system stability and performance.

Join ThermalWorks LLC as a Technical Support Specialist, where you'll collaborate closely with the Director of Service to be the frontline of our Technical Service organization. Your responsibilities will include providing first-response support, system validation, and accurately capturing high-quality data during significant events. Beyond core monitoring and escalation tasks, you will also cater to customer experience (CX) requirements, ensuring seamless operation across time zones. This execution-focused role operates within established boundaries to facilitate safe and timely decision-making by Technical Service leadership. We seek an individual who is agile, professional, and capable of handling confidential information while thriving in a dynamic environment.At ThermalWorks, we prioritize efficiency and aim for smooth operations. Our mission is to deliver integrated cooling solutions for data centers and commercial buildings that significantly lower energy demand, reduce water usage, and decrease cooling costs. Our innovative solutions lead the industry by outperforming traditional air- and water-cooled systems regardless of climate conditions.We value sustainability and innovation, which is why we are selective in our hiring process. Trust, communication, reliability, and self-motivation are essential attributes for our team members. We are on the lookout for creative thinkers and high performers who are eager to make a positive impact. We offer flexibility and limitless growth opportunities to those who can leverage their skills and talents to create value. As part of the Endeavour Energy, LLC family, you'll join a diverse, passionate group dedicated to making a difference for both people and the planet. Are you ready to embark on this journey with us?