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Senior Technical Project Manager - AI Features (Pune)

Keywords StudiosPune, Maharashtra, India
Hybrid Full-time

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Experience Level

Senior

Qualifications

Key Responsibilities:Hypercare and BAU ManagementOrchestrating technical monitoring and reportingAnalyzing qualitative outputsFacilitating handovers to GSD/HS OperationsEnsuring adherence to all operational processesPerformance and quality reporting for diverse stakeholders including product, engineering, and leadership teamsRetraining and adjusting engines as necessaryGathering and consolidating client feedback for review and prioritization by Helpshift Product teamsClient OnboardingAligning all teams with Customer Success’s rollout strategies and requirementsTracking comprehensive client rollout plans based on CSM priorities and technical deployment needsEstablishing clear processes for new client integrationsVerifying that client data meets quality standards to enable effective tuned enginesOverseeing go-live processes and workflowsManagement DutiesSupervising the Helpshift MT specialistCollaborating across Player Engagement and Keywords teams to address change requirements, technology escalations, and incident responsesActing as the primary contact for the delivery of all AI featuresProactively managing expendituresProviding insights on AI feature usage, performance, and outcomes to the Player Engagement team

About the job

Location Preference: While we welcome applications from candidates across India, preference will be given to those located in Pune to align with our hybrid work model.

We are seeking a dynamic individual to lead the support of our AI functionalities through various stages, including go-live, hypercare, and Business As Usual (BAU). This role is crucial in ensuring the uninterrupted service of our essential AI features, while also collaborating with the broader team to manage and refine backlogs at the portfolio level, ensuring that product developments are responsive to evolving client and market needs.

Your initial responsibilities will center on guaranteeing the successful implementation and ongoing management of our updated Language AI Gemini feature.

This position will report directly to the Chief of Staff within the Player Engagement (PE) team, facilitating seamless integration with project management and data stewardship.

About Keywords Studios

Keywords Studios is a leading global provider of technical services to the video game industry, delivering innovative solutions and support to enhance player engagement and satisfaction.

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