Senior Technical Solutions Engineer - Platform

P-993 Mission As a Senior Data & AI Technical Solutions Engineer, you will play an essential role in assisting our clients with debugging and maintaining stable production data pipelines, AI workflows, and more using the Databricks platform. You will become proficient in several product areas by advising a diverse range of customers and use cases across these technologies. Collaboration with various teams at Databricks is key to delivering an exceptional customer experience, whether working with product engineering teams or technical account managers. Technical Solutions Engineers (TSEs) are recognized for their proven experience in production troubleshooting and optimization, ensuring our customers' workloads operate smoothly and meet their strategic goals using the Databricks platform. Reporting to a TSE manager, you will be part of a renowned global support engineering organization celebrated for its technical expertise and commitment to outstanding customer service. The impact you will have: Serve as the initial contact for customer production challenges, providing analysis, troubleshooting, and resolution for data engineering and AI workloads. Conduct in-depth code-level analysis of customer workloads to resolve issues related to Databricks products, including Spark core internals, Spark SQL, Delta, DLT, and Model Serving. Deliver exceptional customer support—demonstrate knowledge and empathy in communications via email and video, act urgently to find solutions, effectively manage escalations during incidents, and proactively work to prevent future issues for customers. Contribute to making Databricks products easier to use and enhancing the stability of customer production environments by working collaboratively with Engineering and Backline Support teams to identify areas for product enhancements. Develop expertise in deploying systems in Databricks and share your knowledge by contributing to wikis and other technical documentation for internal and external use by customers and partners.

P-1412 Note: this is a hybrid role and requires ~3 days in the office in São Paulo-SP. Job Overview: Join our dynamic Platform Support team as a Senior Technical Solutions Engineer with over a decade of experience. In this pivotal role, you will deliver outstanding support for our Databricks Data Intelligence platform, tackling intricate technical challenges and ensuring the flawless operation of our data solutions. As a frontline engineer, you will serve as the key contact for critical issues, collaborating closely with both internal teams and clients to swiftly resolve high-stakes problems and foster platform enhancements. Key Responsibilities: Frontline Support: Act as the primary technical point of contact for escalated issues related to the Databricks Data Intelligence platform, providing expert-level troubleshooting, diagnostics, and resolution for complex system performance and reliability challenges. Customer Interaction: Engage directly with customers to comprehend their technical issues and requirements, delivering timely, clear, and actionable solutions to uphold high levels of customer satisfaction. Incident Management: Lead the resolution of high-priority incidents, coordinating with various teams to address and mitigate issues swiftly, while conducting thorough root cause analyses and developing preventive measures. Collaboration: Partner with engineering, product management, and DevOps teams to share insights, identify recurring issues, and drive improvements to the Databricks Data Intelligence platform. Documentation and Knowledge Sharing: Create and maintain comprehensive documentation on support procedures, known issues, and solutions. Contribute to internal knowledge bases and develop training materials for fellow support engineers. Performance Monitoring: Monitor and analyze platform performance metrics to identify potential issues proactively. Implement optimizations and enhancements to improve platform stability and efficiency. Platform Upgrades: Oversee the deployment of upgrades and patches for the Databricks Data Intelligence platform, ensuring minimal disruption to services and maintaining system integrity. Innovation and Improvement: Stay updated with industry trends and advancements to continually enhance our platform.

Capco is a global consulting firm specializing in technology and business solutions, particularly in the financial services and energy sectors. Our passion lies in empowering our clients to achieve their goals. With 40 offices spread across the Americas, Europe, and Asia-Pacific, we thrive on creativity and innovation. If you share our enthusiasm, Capco is the perfect place to advance your career!We are currently seeking a Senior Data Engineer with expertise in Machine Learning focused on NLP and document processing. The ideal candidate will be instrumental in developing intelligent solutions aimed at automating and analyzing data, especially in financial contexts. You will be responsible for building data pipelines, developing machine learning models, and implementing scalable solutions in a cloud environment.

CSQ127R332At Databricks, we empower our clients to tackle complex data challenges using our innovative Data Intelligence platform. As a Scale Solution Engineer, you will play a pivotal role in guiding customers through their onboarding journey. You will collaborate closely with clients to facilitate the deployment of Databricks within their production environments and accelerate the adoption of its features.Your Impact:Ensure a seamless experience for new customers by providing essential technical support at the onset of their journey.Become a knowledgeable expert on the Databricks Platform, assisting customers in making informed technical choices.Manage multiple customer accounts simultaneously, delivering tailored technical solutions.

Join Capco, a global leader in technology and business consulting, as a Data Engineer specializing in Microsoft Fabric solutions. In this hands-on role, you will design and implement a robust data hub on Microsoft Fabric, facilitating seamless data connectivity and integration across various workspaces (e.g., marketing to sales enablement). You will curate data within a Lakehouse architecture and publish semantic models to enhance reporting capabilities in Power BI, particularly for semi-structured and unstructured data.

Join Our Dynamic Team!We are excited to announce that we are seeking our inaugural Data Engineers in Sao Paulo to become a vital part of our international teams! In this pivotal role, you will play a key role in designing and developing our data platform to meet business requirements while enhancing our systems. You will have the opportunity to create innovative data pipelines, maintain platforms for batch-loading, and enable real-time visualizations.

Join Capco as a Senior Data Science - AI Specialist, where you will leverage your expertise in artificial intelligence and data analytics to drive innovative solutions for our clients. You will be working with cutting-edge technologies in a dynamic environment, contributing to impactful projects that shape the future of finance and consulting.

Shift Technology stands at the forefront of innovation in the insurance sector, offering a leading AI platform that transforms underwriting, claims handling, and risk management. Our solutions harness generative, agentic, and predictive AI to enhance operational efficiency and deliver exceptional customer experiences, driving measurable business impact for the world’s top insurers.Our diverse team, united by a shared commitment to revolutionizing the insurance industry through our SaaS platform, embodies a culture of innovation and trust. Together, we are shaping the future of how insurance operates, drawing on insights from over 50 countries.As a Project Manager within our Delivery Team in Sao Paulo, you will lead the deployment of Shift’s AI solutions for our global insurance clients. You will be the critical link between our technical teams and client stakeholders, ensuring that projects progress from initial planning to successful, scalable implementations. Your role is to proactively identify risks and cultivate strong relationships built on trust, ensuring our products provide tangible value across various markets. This hybrid role requires you to be in the office two days a week and is vital for fostering the collaborative spirit that drives our success at Shift.What Your Impact Looks Like:Jump In & Get Things Done: Proactively manage project milestones and swiftly resolve blockers to maintain delivery timelines. Collaborate with our technical program management team to align product roadmaps with project plans and oversee the release process.Simplify the Complex: Effectively translate technical requirements and project plans into clear, accessible language for internal teams, customers, and C-level stakeholders.Decide with Data & EQ: Navigate complex client relationships by balancing hard project data with emotional intelligence, especially in high-pressure situations.Test, Learn, Scale: Innovate with new project management methodologies and share insights to enhance the delivery organization’s speed and quality.Fix Issues Without Drama: Tackle delivery challenges directly and constructively, focusing on collaborative problem-solving rather than placing blame.Communicate with Impact: Tailor your communication style to align various stakeholders, from operational teams to senior management, around shared objectives.

About Our Team: The Technical Support Engineering team at Axonius is integral to our customer success stories. We specialize in delivering expert guidance while resolving intricate technical issues efficiently. Our team thrives on collaboration and embraces a culture of innovation, always aiming for excellence in customer service and robust relationships. Operating in a global landscape, we are dedicated to continuous improvement and teamwork.Key Responsibilities:Serve as the primary contact for all assigned support tickets.Act as an escalation point for both the Technical Support and Technical Account Management teams.Analyze and troubleshoot incidents with a focus on achieving one-touch resolutions.Interpret customer inquiries regarding product usage and provide prompt, detailed responses.Document comprehensive escalation notes for issues requiring senior engineering intervention.Conduct routine follow-ups and manage tickets through email and our case management system.Maintain and enhance the internal and external knowledge bases.Engage with customers and internal teams about existing tickets and identify recurring issues.Provide constructive feedback to management for process and procedure enhancements.

Role overview MSX International seeks a Senior Data Analyst based in Sao Paulo. This role centers on working with complex data to help guide business strategy and drive improvements in performance. The analyst will interpret large volumes of information, develop reports, and contribute insights that support decision-making across the organization. Key responsibilities Analyze substantial and diverse data sets to uncover trends and patterns Develop clear, actionable reports tailored for stakeholders Present findings and recommendations that help shape business direction

PPRO is looking for an Associate Technical Operations Engineer based in Sao Paulo. This role supports the technical operations team and helps ensure systems run smoothly and services remain reliable. Key responsibilities Assist with monitoring and maintaining system functionality to keep operations stable. Support troubleshooting efforts when technical issues occur, contributing to quick resolutions. Collaborate with team members to uphold operational standards and maintain technical quality. Location This position is based in Sao Paulo.

We are seeking a highly skilled Senior Data Governance Specialist to join our dynamic remote team. In this role, you will be responsible for establishing and maintaining data governance frameworks, ensuring data integrity, and promoting best practices across the organization. You will collaborate with various teams to implement data stewardship processes and enhance data quality initiatives.

Join our dynamic team at Datadog as a Senior Sales Engineer and play a pivotal role in driving our growth in Brazil. In this position, you'll collaborate closely with our sales and engineering teams to deliver exceptional solutions that meet our clients' needs. Utilize your technical expertise and passion for selling to engage with potential customers and showcase the value of our monitoring and security platform.

Join our dynamic AI Squads at Telnyx as a Software Engineer where you'll be at the forefront of innovative technology solutions. You will collaborate with talented professionals to develop cutting-edge AI applications that enhance our services and customer experiences.

About CanalsCanals is an innovative, fully remote startup revolutionizing the $10 trillion industrial supply chain sector through the power of AI. Our cutting-edge platform integrates effortlessly with existing distributor systems, automating mundane tasks and minimizing failure points in the global movement of physical goods.Our diverse team of 70 professionals, including approximately 45 engineers, is spread across North and South America, united by a shared vision of excellence.The OpportunityAs our customer base grows rapidly, with existing clients scaling operations and new clients onboarding quickly, we are in search of senior-level engineers. These individuals will possess the ability to execute swiftly while ensuring top-notch quality, taking ownership of complex backend systems and shaping product features that provide meaningful value.What You’ll DoBackend engineering tasks centered on scalability, performance, and reliability.Take charge of large, intricate projects from conception to deployment.Work closely with product and customer teams to ensure engineering efforts align with business objectives.Balance hands-on coding responsibilities with leadership in guiding the technical direction of the team.Contribute to defining the future trajectory of Canals as we scale alongside our clients.What We’re Looking ForProven senior-level experience as a backend engineer in developing scalable, high-performance systems.Ability to operate independently in a fast-paced, product-centric environment.Proven track record of taking ownership of deliverables and ensuring high-quality project completion.Strong capability to mentor and support other engineers through insightful code reviews and architectural guidance.Experience in high-growth startups or small teams is advantageous.Why Join CanalsFinancial Stability: Enjoy the benefits of working for a profitable company without the unpredictability of venture capital shifts.Impactful Work: Your contributions will enhance global supply chains, optimizing customer time and reducing waste.Strong Engineering Culture: We prioritize quality and thorough documentation, enabling us to move rapidly while maintaining sustainability.Culture of Ownership: We emphasize speed without compromising quality.

Capco is a global consulting firm specializing in technology and business solutions within the financial services and energy sectors. With a passion for innovation and creativity, we strive to empower our clients and accelerate their growth. Operating from 40 offices across the Americas, Europe, and Asia-Pacific, we are dedicated to fostering your career development.Key Responsibilities:Design, develop, and enhance applications leveraging foundation models (e.g., LLMs, multimodal models) tailored to specific business requirements.Implement and experiment with generative AI techniques, including but not limited to Retrieval-Augmented Generation (RAG) and prompt engineering.Lead the deployment of intelligent autonomous agents and multi-agent systems capable of complex decision-making, task execution, and interaction with external systems.Utilize and contribute to agentic AI frameworks (e.g., LangChain, AutoGen, Semantic Kernel, Crew AI) to build robust and scalable agents.Develop and integrate Model Context Protocol (MCP) solutions to standardize how AI applications access and utilize external data sources, tools, and real-time information.Oversee the development of full-stack applications that seamlessly integrate generative AI models and agentic systems, ensuring smooth user experiences.Work with front-end technologies (e.g., React, Angular, Vue.js, JavaScript, TypeScript, HTML, CSS) and back-end technologies (e.g., Python with Flask/Django/FastAPI, Node.js, Go).Design and implement scalable RESTful APIs and microservices to expose AI functionalities.Deploy, manage, and optimize AI/ML workloads and full-stack applications on major cloud platforms (AWS, Azure, or GCP).Implement LLMOps/MLOps and DevOps practices for continuous integration, continuous delivery (CI/CD), model deployment, monitoring, and lifecycle management.Stay updated on the latest advancements in generative AI, agentic systems, foundation models, and related fields through ongoing research and experimentation.Collaborate effectively with cross-functional teams, including product managers, data scientists, and research professionals.

Role Overview Syngenta Group is looking for a Senior Technical Recruiter based in Sao Paulo to drive talent acquisition efforts across North America and Europe. This role focuses on sourcing, interviewing, and onboarding skilled technical professionals to support ongoing innovation and growth. What You Will Do Partner with hiring managers to understand team needs and define recruitment plans tailored to each role. Source, engage, and assess technical candidates for positions in North America and Europe. Manage the full recruitment cycle, from initial outreach through onboarding. Build strong relationships with candidates and internal stakeholders to ensure a positive hiring experience. What We Look For Experience recruiting technical talent, ideally across multiple regions. Strong skills in candidate sourcing, interviewing, and onboarding. Ability to collaborate with hiring managers and adapt to different hiring needs. Clear communication and relationship-building abilities.

Datadog is looking for a Technical Support Engineer II to join the team in Sao Paulo, Brazil. This role centers on helping customers make the most of Datadog’s monitoring and analytics platform. Daily work includes troubleshooting technical issues, answering questions about the product, and guiding users through different features. Key responsibilities Investigate and resolve complex technical problems for clients using the Datadog platform Collaborate with engineering teams to escalate and address product-related challenges Support customers by explaining features and sharing best practices Uphold Datadog’s standards for high-quality customer service Location This position is based in Sao Paulo, Brazil.

Join Airwallex as a Senior Account ExecutiveAre you ready to make a significant impact in the world of payments and financial technology? At Airwallex, we are revolutionizing the way global businesses manage their financial operations. Join us in our mission to empower over 200,000 businesses worldwide with our comprehensive and integrated financial platform.Founded in Melbourne, Airwallex boasts a diverse team of over 2,000 talented individuals across 26 offices globally. With a valuation of $8 billion and backing from top investors such as T. Rowe Price, Visa, and Sequoia, we are at the forefront of building the future of global banking.What We ValueWe seek innovators with a builder's mentality—individuals who thrive on taking ownership and making impactful contributions. You will bring a wealth of industry experience and a deep understanding of our mission and operating principles. You should be driven by curiosity, quick on your feet, and able to make sound decisions in a fast-paced environment.Collaboration and humility are key traits we admire; you will transform innovative ideas into viable products and drive projects from inception to completion. Embrace the opportunity to leverage AI for smarter solutions and tackle complex challenges alongside exceptional teammates.About the TeamThe Enterprise Business team is a dynamic group dedicated to redefining how large organizations operate. We are passionate about delivering state-of-the-art payment and financial solutions that not only enhance operational efficiency but also foster growth for our enterprise clients.Your RoleAs a Senior Account Executive focused on our FX & Payment API product, you will leverage your extensive network and industry expertise to drive immediate results within our target verticals. Your role is critical in helping large enterprises navigate their financial operations effectively.