About the job
P-1412
Note: this is a hybrid role and requires ~3 days in the office in São Paulo-SP.
Job Overview:
Join our dynamic Platform Support team as a Senior Technical Solutions Engineer with over a decade of experience. In this pivotal role, you will deliver outstanding support for our Databricks Data Intelligence platform, tackling intricate technical challenges and ensuring the flawless operation of our data solutions. As a frontline engineer, you will serve as the key contact for critical issues, collaborating closely with both internal teams and clients to swiftly resolve high-stakes problems and foster platform enhancements.
Key Responsibilities:
- Frontline Support: Act as the primary technical point of contact for escalated issues related to the Databricks Data Intelligence platform, providing expert-level troubleshooting, diagnostics, and resolution for complex system performance and reliability challenges.
- Customer Interaction: Engage directly with customers to comprehend their technical issues and requirements, delivering timely, clear, and actionable solutions to uphold high levels of customer satisfaction.
- Incident Management: Lead the resolution of high-priority incidents, coordinating with various teams to address and mitigate issues swiftly, while conducting thorough root cause analyses and developing preventive measures.
- Collaboration: Partner with engineering, product management, and DevOps teams to share insights, identify recurring issues, and drive improvements to the Databricks Data Intelligence platform.
- Documentation and Knowledge Sharing: Create and maintain comprehensive documentation on support procedures, known issues, and solutions. Contribute to internal knowledge bases and develop training materials for fellow support engineers.
- Performance Monitoring: Monitor and analyze platform performance metrics to identify potential issues proactively. Implement optimizations and enhancements to improve platform stability and efficiency.
- Platform Upgrades: Oversee the deployment of upgrades and patches for the Databricks Data Intelligence platform, ensuring minimal disruption to services and maintaining system integrity.
- Innovation and Improvement: Stay updated with industry trends and advancements to continually enhance our platform.

