About the job
Join Chainalysis as a Senior Technical Solutions Engineer, where your technical expertise and customer-centric approach will be pivotal in resolving complex challenges related to our innovative platform. This role emphasizes API troubleshooting, data operations, deployment support, and fostering robust customer partnerships, including responsibilities for On-Premises deployment and maintenance workflows.
As a key player, you will collaborate closely with customers and internal teams to diagnose and resolve technical issues, assist clients in integrating their products with our APIs, and execute essential data operations that ensure seamless customer experiences. You will also take charge of deploying, maintaining, and troubleshooting environments for our On-Premises customers when required. Success in this position demands profound technical knowledge, familiarity with blockchain and cryptocurrency compliance workflows, and the ability to communicate effectively with both technical and non-technical stakeholders.
Key Responsibilities:
- Act as the escalation point for intricate technical issues across the Chainalysis product suite, including KYT (Know Your Transaction), Reactor (Cloud and On-Premises), Data Solutions, and related APIs.
- Serve as a technical advisor during customer deployment projects, guiding clients through the intricacies of On-Premises and API integration design, onboarding, and going live.
- Identify and resolve API integration challenges such as authentication errors, rate limits, timeouts, and unexpected responses.
- Carry out bulk data operations employing internal scripts and SQL, including data deletions, alert closures, transaction exports, and user migrations.
- Assist in data migration activities, including the bulk loading of historical transactions, organization-to-organization migrations, and legacy data imports.
- Provide expertise on SSO/Identity integrations (OIDC, SAML, Okta) and platform configuration best practices to customers.
- Investigate discrepancies in data, transaction processing failures, alert anomalies, and blockchain-specific issues across multiple networks and asset types.
- Develop a comprehensive understanding of blockchain networks, asset types, and protocol-specific behaviors to support customer inquiries and troubleshoot chain-specific issues.
- Oversee the On-Premises deployment lifecycle, including installation, infrastructure planning, data ingestion, version upgrades, and ongoing maintenance.

