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Experience Level
Senior
Qualifications
QualificationsProven experience in a technical support role, ideally within a SaaS environment. Exceptional communication skills, both verbal and written. Strong problem-solving abilities and a customer-first mindset. Experience leading customer meetings and managing client relationships. Technical acumen to troubleshoot and resolve complex issues efficiently.
About the job
Smarsh supports organizations in regulated sectors by helping them manage risk and gain insight from digital communications. Over 6,500 clients rely on Smarsh to spot compliance, legal, and reputational risks across more than 80 communication channels. The company’s work helps clients avoid regulatory penalties and negative publicity. Smarsh has earned recognition from Gartner and Forrester for its innovation and has appeared on the Inc. 5000 list every year since 2008.
Role overview
The Senior Technical Support Engineer I provides dedicated support for key customers in Atlanta. Acting as an Account Manager for select clients, this role leads weekly status meetings with stakeholders to monitor progress and address any concerns. Beyond handling support cases, the engineer is responsible for delivering service that aims to exceed customer expectations.
Location
Atlanta
About Smarsh
Smarsh leads the way in digital communication compliance and risk management, helping organizations navigate the complexities of regulatory requirements while promoting innovation and growth.
The Aviation Engineering Technical Practice Leader for the Americas will work closely with the Americas Aviation Lead to spearhead growth in aviation engineering practices, enhance the quality of service delivery, and bolster technical expertise within the team. This position is ideal for a motivated leader eager to advance a thriving engineering practice an…
Role overview Flock Safety is seeking a Hardware Support Engineer in Atlanta, GA to focus on aviation hardware. The position centers on supporting the reliability and performance of hardware used in flight safety systems. What you will do Troubleshoot and resolve hardware issues in aviation systems alongside cross-functional teams Provide direct support to clients to ensure hardware functions as intended Assist in maintaining and improving the reliability of flight safety hardware Impact This role is essential for keeping aviation hardware dependable and effective, directly supporting the safety of flight operations.
The Aviation Institute of Maintenance in Atlanta, GA seeks an Aviation Mechanic Instructor to join its team. This position focuses on teaching and mentoring students who are preparing for roles in aviation maintenance. Both hands-on training and classroom instruction are central to the work. Key Responsibilities Lead practical lessons covering aircraft maintenance and repair techniques Support and mentor students as they develop technical abilities Explain industry standards and reinforce safety practices Equip students with the skills needed to meet real-world challenges in aviation Role Impact Instructors in this role help shape future aviation professionals. By providing guidance and sharing expertise, they enable students to build the confidence and knowledge required for success in the aviation industry.
Join Flock Safety!At Flock Safety, we are at the forefront of safety technology, dedicated to empowering communities through innovative crime prevention and security solutions. Our comprehensive hardware and software ecosystem seamlessly connects cities, law enforcement, businesses, schools, and neighborhoods into an expansive public-private safety network. With over 5,000 communities, 4,500 law enforcement agencies, and 1,000 businesses relying on us, we prioritize privacy while delivering real-time intelligence.We pride ourselves on our high-performance, low-ego culture, where urgency, collaboration, and bold thinking thrive. Joining Flock means tackling significant challenges, working at a fast pace, and continuously striving for improvement. It’s an intense yet rewarding environment for those eager to make a difference.With nearly $700M in venture capital and a valuation of $7.5B, we are intentionally scaling and seeking exceptional talent to help us achieve the extraordinary. If you cherish teamwork, ownership, and problem-solving, Flock is the right place for you.The RoleFlock is pioneering the future of autonomous aerial systems, and as a Staff Systems Engineer, you will be integral in this mission. You will work on our complete drone platform, integrating payloads, propulsion systems, connectivity, flight control, and other essential subsystems to ensure reliable performance in real-world scenarios. This role is ideal for individuals who thrive on solving complex integration challenges and enjoy working closely with hardware.Collaboration will be key as you engage with mechanical, electrical, embedded, and connectivity teams to validate the aircraft's integration, troubleshoot cross-subsystem issues, and enhance overall performance through rigorous testing and refinement. From integrating new payloads to optimizing flight behavior, your contributions will directly influence how our drone platforms function in the field.This is an exciting opportunity for candidates with extensive UAS systems experience who appreciate seeing the broader picture rather than just focusing on isolated components. We seek an engineer who is passionate about building, testing, and fine-tuning complex aerial systems while propelling a dynamic team forward in one of Flock’s most captivating technical environments.
The Aviation Institute of Maintenance in Atlanta, GA seeks a Part-Time Aviation Mechanic Instructor. This role centers on teaching and supporting students who are working toward careers as aviation mechanics. Key Responsibilities Lead classes covering aviation mechanic topics for students entering the industry Guide and mentor students as they practice technical skills and expand their knowledge of aviation maintenance Draw on personal experience to explain best practices and standards in the field Instructors contribute directly to shaping future aviation professionals, ensuring students gain a solid technical and professional foundation.
Cotulla Independent School District seeks an Aviation Maintenance Technician Instructor to join its team in Atlanta, Charlotte, or Dallas. Role overview This instructor position centers on teaching aviation maintenance to students aiming for careers in the industry. The focus is on both classroom concepts and hands-on technical skills. What you will do Present aviation maintenance principles in a clear, accessible way Lead students through practical exercises to reinforce technical knowledge Support learners as they build a foundation for future roles in aviation maintenance
The Aviation Institute of Maintenance seeks a part-time Aviation Maintenance Technician Instructor for its Atlanta, GA campus. This position supports the next generation of aviation maintenance professionals through a mix of classroom teaching and hands-on training. Role overview As an instructor, the focus is on delivering clear instruction in aviation maintenance concepts and procedures. The role involves working directly with students, helping them develop practical skills in well-equipped training facilities. What you will do Teach core aviation maintenance topics and procedures Guide students during practical, hands-on training sessions Share insights from real-world aviation industry experience Location This position is located on-site at the Atlanta, GA campus.
About Aviation Institute of Maintenance Since 1969, the Aviation Institute of Maintenance (AIM) has focused on preparing students for careers in aviation maintenance. With 15 campuses across the United States, AIM educates about 20% of all students enrolled in FAA-certified Airframe & Powerplant (A&P) programs. Nearly one in four certified aircraft technicians in the U.S. graduate from AIM each year. Role Overview: Part-Time Aviation Mechanic Instructor This part-time instructor position is based in Atlanta, GA. Instructors at AIM work alongside a team of educators and leaders who share a commitment to high-quality training and student achievement. The goal: equip future aircraft technicians with the skills and knowledge needed for success in the aviation industry. Why Join AIM? Contribute to the education and development of the next generation of aviation technicians Be part of a team dedicated to student success and industry standards Work in an environment where teaching and mentorship are valued
Role overview The Aviation Construction Project Manager works alongside the EPC Project Manager or Program Manager on aviation projects in Atlanta, GA. This role spans the full project lifecycle, starting with pre-construction and continuing through project completion and warranty. Daily operations and hands-on project execution are central to this position. Key responsibilities Manage construction safety and uphold quality standards at every stage of the project Track schedules and control costs to ensure projects remain on time and within budget Oversee contracts, coordinate with subcontractors and suppliers, and manage proposal processes Supervise field staff and ensure all project documentation is properly completed and turned over at closeout Build and maintain strong client relationships, addressing concerns as they come up Contribute to EPC, Construction Management, and Program Management projects as needed Location This position is based in Atlanta, GA.
Aviation Institute of Maintenance (AIM) has trained students for aviation maintenance careers since 1969. With 15 campuses across the country, AIM educates a significant portion of students in FAA-certified Airframe & Powerplant (A&P) programs. Many certified aircraft technicians in the United States are AIM graduates. Mission and Approach AIM is dedicated to providing strong education and practical training for the aviation maintenance field. The team works together to help students develop the skills needed to succeed as aircraft technicians. Role overview The Enrollment Advisor position at the Atlanta, GA campus centers on guiding prospective students through their educational path. Advisors help future technicians understand program options and support them as they begin their training. This role directly influences both student success and the broader aviation industry. Workplace culture The Atlanta campus values collaboration. Team members see the results of their efforts in the progress of students and the growth of the aviation maintenance community.
Establish and Develop Your Own ABA Practice — With No Initial InvestmentBecome a part of 3Y Health and earn $100,000 - $320,000 annually while enjoying the flexibility of setting your own hours.If you're weary of inflexible clinical settings and facing professional fatigue, and you aspire to establish your own practice but don't know where to begin, 3Y Health is here for you. We advocate for BCBAs to have more — more autonomy, more assistance, and greater influence in their field. Our platform empowers you to launch and grow your own ABA practice with zero initial costs and comprehensive operational support.We manage the logistics, allowing you to concentrate on providing exceptional care.Why Choose 3Y Health?No initial fees to join — No hidden charges.Potential earnings of up to $320,000 annually based on your client load and schedule.Concierge assistance including LLC setup, business banking, and liability insurance.Complete flexibility — Select your working hours, clients, and care model.World-class operational support — We take care of the administrative side so you can focus on clinical success.Tailored referral assistance to help you curate your desired client base.What We Offer:Comprehensive software suite – Encompasses Practice Management, Scheduling, EHR, Data Collection, Billing, Onboarding, and mobile applications for you, your RBTs, and your clients.Insurance collaborations – We're partnered with over 100 payers at competitive market rates, ensuring extensive access to patients.Support for practice establishment – Assistance will be provided if you’re not already running your own ABA practice.Prompt payment – Receive immediate payment for each session without the hassle of chasing insurance claims.Simplified payroll – We can manage payroll for you and your RBTs if desired.Your Responsibilities:Lead and manage your practice – Determine your schedule, select your clients, and establish your care approach.Recruit and mentor your RBTs – Assemble a team that aligns with your vision.Provide outstanding ABA therapy – As the expert, we empower you to excel.
Full-time|On-site|USA - Atlanta, GA; USA - Richardson, TX
At NiCE Systems, we embrace challenges and push boundaries. We are ambitious innovators and dedicated competitors, committed to achieving excellence. If you thrive on challenges and aspire to make a significant impact, we have the perfect career opportunity for you.The Technical Support Engineer will provide expert technical assistance to resolve end-users' connectivity issues with the NiCE product suite. Key responsibilities include troubleshooting and diagnosing escalated customer inquiries, collaborating in a consultative manner to deliver beneficial solutions, and working cross-departmentally to ensure a seamless experience that meets our customers' needs. Our highly skilled Technical Support team is dedicated to providing exceptional client support in resolving complex issues through various communication channels, including email, chat, and voice.As a Technical Support Engineer, your typical day may involve:Managing tickets via a web-based system, email, voice, or chatValidating ticket prioritization and keeping users informed of progressResolving end-user issues related to applicationsDocumenting and routing incidents to specialized teamsProviding resolution and recovery of incidentsMaintaining accurate records of all actions taken in the ticketing systemAdditionally, you will escalate incidents as necessary, troubleshoot VoIP, T1, DS3, Ethernet, OC-X, and Toll-Free services, monitor incidents with third-party providers, analyze logs for troubleshooting, and review network diagrams. Flexibility in schedule and on-call services is expected, along with effective communication with both internal and external customers.
Associate Practice Area Director - Healthcare Design Join Syska Hennessy Group, a global leader in consulting, engineering, and commissioning services, specializing in high-performance buildings and the sophisticated systems that power them. We are on the lookout for an ambitious, results-oriented leader to partner with our global science and technology team, with the potential to expand and lead this practice area in the Western region. This is a unique opportunity to capitalize on our established legacy and brand while engaging with existing clients and innovative projects. This position can be based in Atlanta, GA, with travel requirements. In this pivotal role, you will spearhead initiatives to pursue, secure, and manage healthcare projects such as inpatient hospitals, ambulatory surgery centers, behavioral health facilities, and medical office buildings. You will provide oversight to our regional healthcare team, including the formulation of business plans, target pursuits, and the execution of diverse projects, organizational structures, and processes. You will report to regional and practice area leadership within the firm. Experience a vibrant work environment that fosters your engineering career growth. With a supportive culture, diverse workforce, competitive compensation, and a flexible work schedule (Monday to Thursday in the office for 9 hours and Friday for 4 hours remotely), along with engaging social events, we provide everything you need for a fulfilling and challenging career. As a management-owned private entity, we are eager to reward our key leaders with opportunities for ownership to enhance overall performance and recognition.
Smarsh supports organizations in regulated sectors by helping them manage risk and gain insight from digital communications. Over 6,500 clients rely on Smarsh to spot compliance, legal, and reputational risks across more than 80 communication channels. The company’s work helps clients avoid regulatory penalties and negative publicity. Smarsh has earned recognition from Gartner and Forrester for its innovation and has appeared on the Inc. 5000 list every year since 2008. Role overview The Senior Technical Support Engineer I provides dedicated support for key customers in Atlanta. Acting as an Account Manager for select clients, this role leads weekly status meetings with stakeholders to monitor progress and address any concerns. Beyond handling support cases, the engineer is responsible for delivering service that aims to exceed customer expectations. Location Atlanta
As a Senior Structural Engineer - Technical Lead at AECOM, you will play a pivotal role in leading complex structural engineering projects. You will collaborate with multidisciplinary teams to ensure that our designs meet the highest standards of safety, performance, and sustainability. Your expertise will guide the technical direction of projects, mentoring junior engineers and contributing to innovative solutions that drive our success.
Join Our Customer Success Team at TractianAt Tractian, our Customer Success team plays a pivotal role in driving renewals and expansion, ensuring long-term value, retention, and growth for our global clientele. We pride ourselves on fostering strong relationships with industry leaders such as Hyundai, Bosch, and Kraft Heinz, helping them achieve outstanding success with Tractian’s innovative solutions. Our team, recognized as trailblazers in industrial technology, is dedicated to delivering immediate returns on investment, building lasting partnerships, and achieving exceptional net revenue retention. Every member of our team is empowered to make a significant impact, celebrated for their excellence, and supported in creating enduring value for our customers.Key ResponsibilitiesAs a Technical Support Engineer, you will take the lead in troubleshooting mechanical challenges, providing efficient solutions, and ensuring outstanding customer satisfaction. You will collaborate with our development team to enhance our products, offer remote support through Helpdesk and email, and meticulously document all actions within HubSpot CRM. Furthermore, you will create support materials and share your knowledge to elevate technical reliability and drive customer success.
Full-time|$178K/yr - $245K/yr|On-site|Atlanta, GA; Bellevue, WA; Charlotte, NC; Dallas, TX; Denver, CO; Harrison, NY; Houston, TX; Overland Park, KS; Pasadena, CA; Portland, OR; Salt Lake City, UT; St. Petersburg, FL; Wichita, KS
The Director of National Healthcare Practice plays a pivotal role in enhancing IMA's footprint and expertise within the healthcare sector. This influential leader possesses extensive knowledge of healthcare risk management, robust relationships with insurance carriers, and a strategic approach to navigate complex healthcare delivery systems and regulatory landscapes. As a prominent resource across various regions, they are instrumental in driving the company’s success in this competitive industry.Key Responsibilities:Lead national business development initiatives targeting hospitals, physician groups, senior living facilities, behavioral health organizations, healthcare staffing, managed care entities, and other healthcare delivery sectors.Provide support to producers on intricate healthcare projects, including underwriting strategies, program structuring, clinical risk assessments, and differentiating IMA's offerings in competitive RFP processes.Engage directly in significant pursuits, such as large health systems and multi-state operators with complex risk financing requirements.Represent IMA’s healthcare expertise in internal business evaluations, client meetings, and presentations.Deliver timely insights on healthcare trends—such as industry consolidation, regulatory shifts, liability climate, workforce challenges, and reimbursement issues—to inform client strategies.Healthcare Specialty Strategy & National Alignment:Formulate and implement the strategic plan for the Healthcare & Social Services Practice, ensuring it aligns with IMA’s overarching organizational goals.Standardize service quality, technical expectations, and delivery models across all IMA markets to maintain consistency for healthcare clients nationwide.Identify emerging risks like cyber threats, employment practices liability, medical professional liability, and regulatory fines, and develop practice capabilities to address these challenges.Represent IMA in healthcare associations, national groups, and specialty forums involving healthcare leadership, senior living executives, and nonprofit providers.Carrier and Market Relationships:Establish and nurture profound relationships with healthcare-specific insurers, particularly in medical professional liability, alternative risk partners, and managed care insurers.Drive the national carrier strategy for healthcare placements, program design, and market positioning.
Full-time|$98K/yr - $129K/yr|On-site|Atlanta, Georgia, United States
Anduril Industries is a pioneering defense technology firm dedicated to revolutionizing military capabilities for the U.S. and its allies through cutting-edge technology. By integrating the innovative spirit, expertise, and business strategies of the 21st century’s leading companies into the defense sector, Anduril is reshaping the design, development, and deployment of military systems. Our systems are driven by Lattice OS, an AI-enhanced operating system that synthesizes vast data streams into a dynamic, three-dimensional command and control center. As global strategic competition intensifies, Anduril is committed to delivering state-of-the-art autonomy, AI, computer vision, sensor fusion, and networking technology to military operations in months rather than years.ABOUT THE TEAMThe Tactical Recon & Strike (TRS) team at Anduril specializes in the development of small aerial drones (Group 1-3) and the essential equipment necessary for their testing, deployment, and operation. We transform innovative concepts like Ghost, Anvil, Altius, and Bolt into fully operational systems, collaborating closely with specialized teams to address our clients' most complex challenges. We are currently on the lookout for a Technical Operations Engineer to join the Ghost program, where you will utilize your operational and technical skills to deploy highly effective and reliable solutions. Your responsibilities will include establishing forward-deployed operations in challenging environments, ensuring the successful combat deployment of Anduril products, and contributing to their long-term sustainment. Additionally, you will play a key role in customer demonstrations, training sessions, and local test events.ABOUT THE JOBAs a vital member of the Technical Operations team for TRS, you will act as a bridge between product engineering and operational deployment. Your role will encompass involvement in unmanned aerial vehicle development programs, leveraging your technical and operational expertise to deliver dependable solutions in challenging, remote settings. The Technical Operations team is also integral to shaping the field sustainment of these products through various testing, evaluation events, customer demonstrations, and deployments.WHAT YOU'LL DOSupport military operations through executing flight operations, conducting field maintenance, and providing customer field support and training.Address complex issues related to hardware, software, and networking in unstructured environments, driving them to resolution.Communicate status updates on field issues to internal and customer teams, ensuring they remain informed.
Join our dynamic team as a Wastewater Project Leader in Atlanta, Georgia. This pivotal role calls for an experienced professional who is passionate about water management and environmental sustainability. You will oversee wastewater projects, ensuring compliance with regulatory standards while leading a team of skilled professionals dedicated to operational excellence.
Join dev2 as a Senior Manager in Cyber Technical specializing in DLP Engineering. In this pivotal role, you will lead a dedicated team focused on designing and implementing data loss prevention strategies to safeguard our organization's critical information. You will collaborate with cross-functional teams to ensure compliance with security policies and regulatory requirements while continually enhancing our cybersecurity posture.
Dec 11, 2023
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