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Experience Level
Senior
Qualifications
QualificationsProven experience in a technical support role, ideally within a SaaS environment. Exceptional communication skills, both verbal and written. Strong problem-solving abilities and a customer-first mindset. Experience leading customer meetings and managing client relationships. Technical acumen to troubleshoot and resolve complex issues efficiently.
About the job
Smarsh supports organizations in regulated sectors by helping them manage risk and gain insight from digital communications. Over 6,500 clients rely on Smarsh to spot compliance, legal, and reputational risks across more than 80 communication channels. The company’s work helps clients avoid regulatory penalties and negative publicity. Smarsh has earned recognition from Gartner and Forrester for its innovation and has appeared on the Inc. 5000 list every year since 2008.
Role overview
The Senior Technical Support Engineer I provides dedicated support for key customers in Atlanta. Acting as an Account Manager for select clients, this role leads weekly status meetings with stakeholders to monitor progress and address any concerns. Beyond handling support cases, the engineer is responsible for delivering service that aims to exceed customer expectations.
Location
Atlanta
About Smarsh
Smarsh leads the way in digital communication compliance and risk management, helping organizations navigate the complexities of regulatory requirements while promoting innovation and growth.
Full-time|$130K/yr - $180K/yr|Remote|Atlanta, GA preferred, Remote
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Full-time|Remote|Raleigh, NC / Atlanta, GA / Miami, FL / Remote
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Smarsh supports organizations in regulated sectors by helping them manage risk and gain insight from digital communications. Over 6,500 clients rely on Smarsh to spot compliance, legal, and reputational risks across more than 80 communication channels. The company’s work helps clients avoid regulatory penalties and negative publicity. Smarsh has earned recognition from Gartner and Forrester for its innovation and has appeared on the Inc. 5000 list every year since 2008. Role overview The Senior Technical Support Engineer I provides dedicated support for key customers in Atlanta. Acting as an Account Manager for select clients, this role leads weekly status meetings with stakeholders to monitor progress and address any concerns. Beyond handling support cases, the engineer is responsible for delivering service that aims to exceed customer expectations. Location Atlanta
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