Senior Technical Support Engineer

At Fastly, we empower individuals to connect more deeply with what they cherish. Our edge cloud platform allows clients to craft exceptional digital experiences swiftly, securely, and reliably by processing, serving, and securing applications as close to end-users as possible — right at the Internet's edge. Engineered to leverage the modern internet, our pla…

Langchain Inc. seeks a Customer Engineer in San Francisco, CA to support clients throughout the West Coast. This role centers on providing technical guidance and support, ensuring customers can fully use Langchain’s products and services. Key responsibilities Engage directly with customers to understand their needs and respond to technical questions. Troubleshoot and resolve issues with Langchain’s products as they arise. Lead training sessions to help clients make the most of Langchain’s technology. Work with teams across the company to improve customer experiences. Requirements Experience in a technical, customer-facing position. Strong problem-solving abilities and a proactive attitude toward support. Comfort collaborating with colleagues across different functions. Interest in technology and a focus on customer satisfaction.

Role Overview metriport is hiring a Customer Support Engineer in San Francisco. This role serves as the first point of contact for clients facing technical issues. The position focuses on resolving customer inquiries quickly and accurately, helping users get the most from metriport’s products. What You Will Do Diagnose and resolve technical questions from customers Communicate clearly with clients to understand their needs and concerns Collaborate with the engineering team to share customer feedback and suggest product improvements Maintain a high standard of service with every client interaction

Are you ready to make a significant impact in the tech world?West Monroe is on the lookout for a Senior Architect in Software Engineering to become an integral part of our Technology and Experience (TechEx) practice. We specialize in enhancing the technology stack of our clients, from developing innovative customer-facing software to integrating sophisticated platforms and harnessing actionable data. Our engineering teams are dedicated to implementing cutting-edge architectural practices, cloud solutions, and industry insights to create software that is not only intelligent but also impactful.In your role as a Senior Architect Software Engineer within our Technology and Experience practice and Software Engineering discipline, you will collaborate with our clients to devise strategies, design, and develop customized software products. This includes modernizing legacy applications, creating contemporary integration platforms, and developing intelligent products and agents utilizing AI technologies, including machine learning.

Join LanceDB as a Senior Support Engineer and play a critical role in enhancing our customer experience. As part of our dynamic team, you will leverage your technical expertise to troubleshoot complex issues, provide timely resolutions, and ensure customer satisfaction. This position offers the opportunity to work closely with our engineering and product teams to iterate on our solutions and improve our services.

The complexity of procuring software, services, and tools in the workplace has escalated, even among the most forward-thinking companies. Enterprises globally are spending over $120 trillion annually—more than 30 times the annual consumer e-commerce expenditure—and increasingly depend on vendors to streamline their operations.Founded in 2020, Zip was established to tackle this intricate challenge through an innovative procurement platform designed for a seamless, consumer-style user experience. In just four years, Zip has pioneered a new market segment and become a leading solution in a $50 billion+ total addressable market. Prestigious companies like OpenAI, Snowflake, Anthropic, Coinbase, and Prudential trust Zip to manage billions in spending.Our exceptional team, with backgrounds in industry-defining companies such as Airbnb, Meta, Stripe, Salesforce, Apple, and Google, backs our mission. With a valuation of $2.2 billion and $370 million in funding from esteemed investors like Y Combinator, Tiger Global, BOND, DST Global, and CRV, we are committed to developing cutting-edge technology, expanding into new global markets, and delivering remarkable value to our clients. Come be a part of our journey!This position is hybrid, requiring you to be in our San Francisco office three days a week.

Accordion is seeking a Senior Production Support Engineer to help maintain and improve the reliability of production systems. This position is based in one of several major cities, including Atlanta, Boston, Charlotte, Chicago, Dallas, Los Angeles, New York, or San Francisco. Role overview This role focuses on keeping production environments stable and high-performing. The Senior Production Support Engineer will handle complex technical issues, deliver solutions, and monitor system health to prevent disruptions. What you will do Troubleshoot and resolve technical problems affecting live systems Work with cross-functional teams to address incidents and drive improvements Optimize system performance and reliability through careful analysis and proactive measures Provide ongoing maintenance and support for production applications Collaboration and impact This position works closely with teams across Accordion to ensure clients receive dependable service. A proactive mindset and strong technical skills are key to continuously refining support processes and delivering consistent results.

Crusoe Technologies seeks a Customer Support Engineering Manager to guide its customer support engineering team in San Francisco, CA. This leader will focus on delivering reliable and effective technical support for customers using Crusoe's solutions. Key responsibilities Lead and develop the customer support engineering team Ensure customers receive timely and effective technical support Promote a culture of excellence and continuous improvement within the team Work to strengthen support processes and capabilities Location This role is based in San Francisco, CA.

About NorthbeamNorthbeam is revolutionizing the marketing intelligence landscape by offering the most sophisticated platform for eCommerce brands. Our innovative technology provides a consolidated view of business data, powered by advanced attribution modeling and customizable dashboards. With Northbeam, customers can accurately monitor ad expenditures, comprehend the entire customer journey, and achieve sustainable growth.As we witness rapid expansion and a robust product-market fit, we are eager to welcome individuals who can contribute to our scaling efforts. This is a unique opportunity to make a substantial impact at a dynamic, high-growth organization. Join a team of motivated, collaborative, and talented professionals who prioritize personal development and excellence. We are excited for you to be part of our adventure.Northbeam embraces a remote-friendly culture, with offices located in San Francisco and Los Angeles.About the RoleThe Senior Support Engineer plays a pivotal role within our post-sales team, collaborating closely with engineering, sales, customer success, and directly with clients. This technical expert will diagnose and resolve setup issues, bugs, and other technical hurdles that clients may encounter (such as scripting challenges and data exports). This position is integral to ensuring customer satisfaction. The ideal candidate is passionate about troubleshooting and can communicate effective solutions clearly, often with creativity.We are a remote-first company with team members situated in San Francisco, Los Angeles, New York, and beyond.Your ImpactServe as the initial support contact for technical inquiries raised through support tickets, Slack channels, or via Customer Success Managers, effectively communicating with both technical and non-technical stakeholders throughout the resolution process.Engage directly with clients to integrate Northbeam into their eCommerce and analytics ecosystems, or troubleshoot when necessary.Diagnose and resolve technical challenges by analyzing customer implementations, including scripts such as Pixels and Orders APIs.Take ownership of data quality issues from start to finish, collaborating with internal teams to address proactively flagged problems and working alongside customers to resolve them.Escalate complex or product-level issues to Engineering when necessary, providing detailed context and reproduction steps.Continuously enhance external-facing documentation to facilitate smoother onboarding and empower customer self-service workflows.Role CharacteristicsApproximately 70–80% of the role is focused on backend tasks, involving debugging data pipelines and investigating...

About FluxAt Flux, we are pioneering the future of hardware by creating the first AI Hardware Engineer. Our mission is to make advanced hardware design accessible to everyone, transforming how electronics are conceived and manufactured globally.Your RoleAs a Customer Support Specialist, you will have the unique chance to establish a premier support function. Collaborating closely with product, engineering, and design teams, you will gain a deep understanding of our platform, ensuring that every customer interaction is exceptional. You will take the lead in refining support processes, developing knowledge resources, and voicing customer insights internally.Key ResponsibilitiesDeliver prompt and empathetic assistance via chat, email, and community forums, addressing inquiries and resolving issues effectively.Master Flux's design environment to adeptly guide users through diverse workflows and introduce them to new features.Diagnose and prioritize technical issues in collaboration with the engineering team to ensure swift resolutions.Generate and update help center articles, FAQs, and tutorial materials to empower users with self-service options.Analyze support tickets to identify trends and suggest enhancements to our products or documentation.Advocate for customer feedback within Flux and work cross-departmentally to align with user needs.Help shape and enhance support processes, metrics, and tools to scale our operations as we expand.

At Exa, we are revolutionizing the way AI applications access information by building a cutting-edge search engine from the ground up. Our robust infrastructure allows us to effectively crawl the web, train advanced embedding models for efficient indexing, and create high-performance vector databases using Rust for rapid searching capabilities. We are proud to manage a $5M H200 GPU cluster that operates thousands of machines daily.As a Support Engineer at Exa, you'll play a crucial role in delivering exceptional support to our customers and internal teams by tackling engineering challenges as they arise.

At Azbuka, we are passionate about the transformative power of literature. Our mission is to cultivate a more empathetic and creative world through captivating stories that can be accessed and shared globally. We are committed to building a vibrant community of readers, connecting individuals through our charming 'corner bookshop' network, comprehensive online book clubs, and a diverse streaming subscription service that boasts thousands of audio and e-book titles across various languages.We are currently seeking a dedicated Customer Support Engineer to join our dynamic team.

Who Are We?Postman stands at the forefront of the API revolution, empowering over 45 million developers and 500,000 organizations, including 98% of the Fortune 500. Our mission is to facilitate the journey towards an API-first world by simplifying the API lifecycle and enhancing collaboration, allowing users to craft superior APIs with speed and efficiency.Headquartered in San Francisco, we have additional offices in Boston, New York, Austin, Tokyo, London, and Bangalore, the birthplace of Postman. We are a privately held company backed by prominent investors including Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. For further insights, visit postman.com or engage with us on X via @getpostman.P.S: We highly recommend exploring The "API-First World" graphic novel for a deeper understanding of our vision and objectives at Postman.About the RoleJoin us as we expand the Customer Success Engineering team at Postman, seeking engineers with a business-oriented mindset capable of addressing real-world challenges at scale. You will collaborate closely with Customer Success Managers, taking charge of the technical solutions. This consultative position necessitates both expertise and adaptability. You will serve as the technical architect for Customer Success, transforming complex challenges into replicable solutions that can benefit our extensive enterprise customer base.In your role as a Customer Success Engineer, you will guide the technical implementation journey. When customers need assistance navigating from point A to point B, you will devise the most effective strategies—be it through architecting workflows within Postman, guiding integrations, or developing practical workarounds for product limitations. A significant aspect of this role is the transformation of tailored solutions into reusable assets, streamlining the path to value for subsequent customers. We believe in building on past successes rather than reinventing the wheel.Success in this role calls for a combination of technical prowess, systems thinking, and the ability to translate intricate business goals into actionable implementation plans.What You’ll DoValue Acceleration at Scale: You will empower customers to overcome challenges ranging from basic setup hurdles to intricate architectural dilemmas. Your objective is not merely to resolve isolated issues but to identify trends and devise solutions that mitigate future problems. By addressing one customer’s needs, you are effectively addressing the needs of many.Technical Discovery and Solutioning: Collaborate with CSMs to uncover and address client requirements...

As a Support Engineer at Dust, you will play a pivotal role in ensuring our customers receive top-notch assistance with our cutting-edge technology solutions. You will be responsible for troubleshooting and resolving technical issues, guiding users through product features, and providing personalized support to enhance customer satisfaction. Your technical expertise and communication skills will be key in fostering strong relationships with our user base.

Unleash the power of AI orchestration.At n8n, we are pioneering the open workflow orchestration platform that empowers teams for the new AI era. We provide technical teams the freedom to code at the speed of no-code, enabling them to automate processes faster, smarter, and without constraints. With the backing of a vibrant community and more than 500 integrations that have been approved by builders, we are revolutionizing how systems are interconnected and ideas are scaled for greater impact.Founded in 2019, our diverse team has grown to over 220 members across Europe and the US, all sharing a common builder spirit with our headquarters in Berlin. Notable achievements include:A thriving community of over 650,000 active developers and builders145k+ GitHub stars, ranking us among the Top 40 most popular projects worldwideRecognition as one of Europe’s most promising privately held SaaS startups, ranking 4th in Sifted’s 2025 B2B SaaS Rising 100Successfully raised $240 million to date, culminating in a $2.5 billion valuation following our recent $180 million Series C fundingWe invite you to explore what you can create with n8n. If you're interested in applying, we encourage you to try out n8n—technical or not—and share a screenshot of your first workflow with us. Get started here: app.n8n.cloud/register.Join us at this pivotal moment in our journey. Let’s build together!

As a Lead Fleet Support Engineer on our Vehicle Development team, you will play a pivotal role in ensuring the operational efficiency and reliability of our cutting-edge robotaxi fleet. You will be the primary point of contact for resolving intricate technical challenges across all major vehicle systems, providing hands-on expertise and support in real-time. Your contributions will be essential in maximizing fleet uptime and enhancing our innovative transportation solutions.

About Our TeamThe Technical Support team plays a pivotal role in empowering developers and enterprises to create mission-critical solutions utilizing OpenAI models. Our mission is to offer technical guidance, resolve intricate issues, and assist our customers in maximizing the value and adoption of our powerful models. We collaborate closely with Technical Success, Product, Engineering, and other departments to ensure our customers receive an unparalleled experience at scale. Adopting an automation-first approach, we leverage cutting-edge AI technologies to enhance our support operations. Join the Senior Support Engineering (SSE) team at OpenAI and contribute to revolutionizing Technical Support in the AI era.About the PositionWe are in search of a Senior Support Engineer to work alongside our strategic enterprise accounts and product teams, tackling some of the most challenging problems our customers face. As a key member of the elite technical troubleshooting team at OpenAI, you will be the go-to expert for both our customers and Engineering teams when addressing complex technical issues in our environment.In this role, you will design and manage operational processes to monitor our top strategic customers and lead a 24/7 response team. Collaborating closely with our Infrastructure and Engineering teams, you will ensure that our customers enjoy the best possible experience at scale. Engaging directly with our most strategic customers, you will be instrumental in the success of the most innovative, disruptive, and large-scale AI solutions developed using the OpenAI API platform.This position is characterized by low volume but high complexity.This role is based in San Francisco, CA, with a hybrid work model requiring three days in the office each week. We also offer relocation assistance to new employees.Key ResponsibilitiesServe as one of the leading technical and troubleshooting experts for our API platform at OpenAI, acting as the final line of defense before escalation to the core Engineering team.Proactively seek and implement strategies to enhance support operations through automation and advancements in AI technologies, playing a role in shaping the future of technical support in an AI-driven landscape.Set up and utilize advanced monitoring and alerting workflows to detect customer-impacting issues in real time.Collaborate with engineering teams to contribute to reliability reviews and preparation for new features, launches, or strategic customer requirements.

Join Conduit!At Conduit, we are revolutionizing the crypto-native cloud space by creating a platform designed to scale Ethereum and empower builders within the crypto ecosystem.The current limitations in on-chain compute are hindering the development of high-quality user experiences for on-chain applications. With the emergence of rollups, we are addressing these challenges. Just as web2 servers enable scalable compute, rollups are pivotal in scaling on-chain compute for web3. However, establishing and managing your own rollup can be complex and time-consuming, which is where Conduit steps in.As a rollup-native cloud platform, Conduit integrates best practices from web2 engineering with cutting-edge web3 rollup technology, simplifying the launch and maintenance of custom chains. Our mission is to provide abundant on-chain compute and straightforward infrastructure, akin to the impact AWS and GCP had on web2, thereby unlocking the next generation of innovation in the crypto space.Since our launch in 2023, the Conduit platform has experienced remarkable growth. We operate the largest active chains in production, including Proof of Play, Zora, Aevo, and more, encompassing over 200 chains across both mainnet and testnet, with a total-value-locked (TVL) exceeding $1 billion. We are at the forefront of crypto innovation, evolving alongside our customers and integration partners while pushing the boundaries of blockchain scalability and modularity.Our remarkable success has been recognized and accelerated through a $37M Series A, co-led by Paradigm and Haun Ventures, two of the industry's premier investors.We have assembled an elite team with experience from top companies including Meta, Brex, Wish, Compound, Chainalysis, Immunefi, Amazon, Aave, Paradigm, and more. While we are headquartered in San Francisco, our team members are spread across the globe.We are seeking ambitious and talented individuals who are passionate about scaling Ethereum and democratizing crypto compute. Come join us!About the RoleWe are on the lookout for a Technical Support Engineer to join our Solutions Team. In this role, you will take charge of customer support, tackling issues from start to finish, and setting a high standard for customer experience in your region.

Join our dynamic team at Zip as a Senior Technical Support Engineer for the Weekend Shift! In this pivotal role, you will leverage your technical expertise to provide exceptional support to our clients, ensuring their issues are resolved efficiently and effectively. You will work closely with cross-functional teams to enhance our service offerings and improve customer satisfaction.