Senior Technical Support Representative

Segula Technologies is hiring a Level 2 Technical Support Agent for its Bucharest location. This position is based on-site and centers on delivering advanced technical support to clients. Main responsibilities Address complex technical issues and troubleshoot problems that require in-depth knowledge. Work closely with clients to resolve incidents and maintain a smooth user experience. Follow local language requirements while providing support. Team environment This role is part of a dedicated support team in Bucharest. Collaboration and clear communication are important as you work to solve technical challenges for clients.

Segula Technologies is hiring a Level 1 Technical Support Agent in Bucharest. This position serves as the initial point of contact for clients, handling incoming requests and offering troubleshooting support. Role overview This role focuses on assisting customers with technical issues and questions. A strong interest in technology and a commitment to quality service are important for success. Effective communication in the local language is essential to address client needs and resolve concerns promptly. What you will do Respond to client inquiries as the first line of technical support Provide clear troubleshooting guidance and solutions Maintain a professional and helpful approach in every interaction Requirements Motivation to work in technology and customer service Strong communication skills in the local language

PayU operates as a global payment and fintech provider, supporting merchants and consumers across more than 50 markets. The company processes around 6 million transactions each day through a wide range of payment methods and PCI-certified platforms. Role overview The Technical Support Engineer serves as a key technical contact for PayU's merchant partners. This position is based in Bucharest, Romania. What you will do Assist merchants with technical integrations and troubleshoot issues as they arise. Guide new partners through the setup process, ensuring smooth onboarding. Diagnose recurring technical problems and report findings to improve internal documentation and workflows. About PayU PayU is part of the Prosus group, a major technology investor. The company supports over 300,000 merchants and millions of consumers, aiming to improve the online buying and selling experience worldwide.

Quantum-Systems stands at the forefront of UAV technology, delivering innovative solutions and exceptional support to government clients worldwide. As we broaden our operational footprint in Romania, we are committed to establishing a robust local presence that caters to our current and future clientele in the region. This pivotal role is essential for solidifying Quantum-Systems S.R.L.‘s growth and success, backed by a small but dedicated team. We are on the lookout for a proactive Technical Support Manager to provide outstanding service to our government customers.Your Daily Responsibilities:Direct Technical Support for Government Customers: Act as the primary liaison for our governmental clients, offering specialist technical support tailored to their operational needs. This encompasses troubleshooting UAV equipment, executing diagnostics, resolving issues, and offering on-site assistance as necessary.On-Site Maintenance, Updates, and Repairs: Conduct Level 1 repairs, software updates, and maintenance tasks directly at client locations, ensuring UAV systems operate effectively and meet client standards. This hands-on involvement aims to build trust and enhance relationships with our government customers across Romania, Moldova, and neighboring countries.Ticket Management and Coordination: Oversee customer support tickets related to UAV operations utilizing Jira Service Management. Ensure prompt responses and collaborate with R&D and other Quantum-Systems teams on complex issues.Bridge Between Teams: Serve as the vital link between the Romanian support operations and clients, as well as between clients and our headquarters in Germany. Promote effective communication and collaboration to address customer inquiries and improve service delivery.Support the Development of Our Romanian Presence: As part of our expanding footprint in Romania, you will play a crucial role in shaping our local support delivery through Quantum-Systems S.R.L. Collaborate with a committed team to propel our operations forward, with support being a key component of this growth.

Be a Force for Good at Axon.At Axon, our mission is to protect life. We are innovators tackling critical safety and justice challenges with our advanced ecosystem of devices and cloud software. Our collaborative approach fosters open communication and values diverse perspectives from our customers, communities, and each other.Join our dynamic team at Axon, where you will drive meaningful change and take ownership of initiatives that matter in a fast-paced environment. Here, your contributions truly make a difference.Your ImpactWe are looking for a Director of Technical Support (International) to play a key role in scaling our Tier 1 and Tier 2 Technical Support teams globally. You will report directly to the Senior Director of Global Support and will be instrumental in establishing the operational framework, structure, and cross-functional collaborations necessary to support our rapidly evolving product portfolio across various regions.This position requires a seasoned technical support leader with extensive operational experience, a robust understanding of connected device products, a proven history of building and transforming teams, and the capability to lead through change. You will design and implement scalable support processes, facilitate post-acquisition alignment, and collaborate closely with Product, Engineering, Sales, Customer Success, and IT to ensure a seamless, world-class customer experience.

Join the dynamic team at Ubisoft as a Lighting Artist for the highly acclaimed game, The Division 2. In this pivotal role, you will have the opportunity to craft immersive lighting experiences that enhance gameplay and bring the game's world to life. Your expertise will be essential in shaping the visual aesthetics and atmosphere of the game, ensuring that players are captivated by their surroundings.

D-ploy is a leading provider of IT and Engineering Solutions with a strong presence across the EMEA region, including countries such as Switzerland, Germany, the Czech Republic, Austria, the UK, and the USA. Our commitment to delivering innovative IT services and solutions empowers industry-leading clients, enhancing their IT productivity and overall business value through reliability and efficiency.We are currently in search of a dedicated IT Onsite Support Technician to provide exceptional support to end-users in a professional and regulated environment in Bucharest.Key Responsibilities:Deliver first and second level IT support for hardware, software, mobile devices, and peripherals.Act as the primary onsite point of contact for end-user IT issues, ensuring prompt resolution.Troubleshoot incidents and service requests using our ticketing system (ServiceNow).Provide professional user support both desk-side and remotely.Accurately document all activities and resolutions in the ticketing system.Assist with IT onboarding for new employees, including equipment setup and user guidance.Contribute to and maintain knowledge base documentation.Support initiatives aimed at continuous service improvement.

Hootsuite is hiring a Customer Support Advocate for its Bucharest office. This position centers on assisting users who have questions or run into challenges while using the Hootsuite platform. The aim is to ensure every customer receives helpful support and leaves with a positive impression. Key responsibilities Answer customer inquiries about the Hootsuite platform Troubleshoot and resolve issues as they come up Offer clear, practical guidance to help users make the most of Hootsuite's features Communicate in English with empathy and professionalism Location This role is based in Bucharest, Romania.

Role overview Playtech seeks a Technical Specialist to join the Administrative Services department in Bucharest. This position centers on delivering technical solutions and support for a variety of projects. The work directly supports Playtech’s efforts in gaming and software development. What you will do Offer technical support for multiple projects within Administrative Services Apply expertise to help deliver dependable solutions for gaming technology Work closely with colleagues to solve technical issues and improve processes Requirements Attention to detail and dedication to producing high-quality work Strong interest in technology and software development Collaborative approach and willingness to work toward shared outcomes Location This role is based in Bucharest.

Join Our Team as a Dispatcher!Are you looking for a stable career opportunity within a vibrant and well-structured team? At Printec Romania, we value professional growth and collaboration. Become a part of our Help Desk team, where you can learn and develop alongside skilled colleagues.Key Responsibilities: Deliver exceptional technical support to internal and external clients via phone and email. This includes diagnosing and resolving incidents, providing technical consultancy, and coordinating with other departments for incident escalation and resolution tracking. Organize and schedule on-site interventions by assigning service engineers to client incidents that necessitate direct intervention, while maintaining communication until the issue is fully resolved.

Join our dynamic team as a MuleSoft Production Support Engineer at Endava in Bucharest. In this pivotal role, you will be responsible for ensuring the smooth operation and performance of our MuleSoft applications, providing critical production support and troubleshooting issues as they arise.Your expertise will contribute to the continuous improvement of our systems and the overall efficiency of our client delivery processes.

Join the dynamic team at Ubisoft as a Lead Animator for the highly anticipated title, The Division 2. In this pivotal role, you will spearhead the animation team, driving innovative animation techniques and ensuring the highest quality of motion design that brings characters and environments to life. Collaborate closely with game designers and artists to create engaging gameplay experiences and maintain the artistic vision of the project.

Miratech seeks a SOC 2 Project Manager based in Bucharest to lead SOC 2 compliance initiatives. This position manages the full lifecycle of SOC 2 projects and works with teams throughout the organization to ensure all processes align with required standards. Key responsibilities Oversee SOC 2 compliance projects from initial planning to final execution Coordinate with different departments to align workflows with SOC 2 requirements Track project milestones and address any compliance gaps as they arise Requirements Strong organizational abilities Analytical mindset for effective problem-solving Project management experience, preferably in compliance or security Comfort working collaboratively with cross-functional teams

Veeam, recognized as the top global leader in data resilience, empowers businesses to maintain control over their data anytime and anywhere. Our robust solutions include data backup, recovery, portability, security, and intelligence. Operating from Seattle, we serve over 550,000 clients worldwide who rely on Veeam to ensure their operations remain uninterrupted. Join us in our mission to grow, learn, and drive meaningful change for some of the world's most prominent brands. Step into the future of data resilience with confidence alongside us.About the RoleWe are looking for a naturally collaborative and articulate individual who is exceptionally organized, possesses a solid technical understanding of Veeam products, and is driven by enhancing customer success and outcomes. This role requires a blend of soft skills and strong technical knowledge. As a Customer Success Specialist, you will work within a pooled Success model to provide broad coverage for customers without a Named Customer Success Engineer (CSE). Your responsibilities will include responding to usage, churn, and expansion triggers from the customer health dashboard to promote adoption, outcomes, and growth for Veeam Data Cloud (VDC) and related offerings within the Veeam portfolio, including Veeam Backup & Replication, Veeam ONE, Veeam Recovery Orchestrator, Veeam Backup for Microsoft 365, and Kasten by Veeam.

Join Veeam, the leading global provider of data resilience solutions, as we empower businesses to take full control of their data, anytime and anywhere. With over 550,000 customers worldwide, Veeam specializes in data backup, recovery, portability, security, and intelligence. We are headquartered in Seattle, and we invite you to be part of our journey as we continue to grow and innovate, impacting the world's largest brands. The future of data resilience is bright—move forward fearlessly with us!About the RoleWe are seeking a highly collaborative and organized Customer Success Engineer with a strong technical background in Veeam products. You will play a crucial role in driving long-term customer success by leading onboarding, adoption, and optimization initiatives. Your expertise will help us proactively identify churn risks, manage migrations, and uncover upsell opportunities through in-depth disaster recovery and resilience (DR&R) assessments, recovery simulations, and quarterly resilience reporting.

About the Role evolution is hiring an IT Support Engineer in Bucharest. This position focuses on technical support for clients, helping keep their systems reliable and efficient. Daily work includes troubleshooting problems, assisting with software and hardware installations, and responding to support requests with care and attention. What You Will Do Diagnose and resolve technical issues for clients Support software and hardware installations Maintain high standards of customer service Who We’re Looking For Proactive and comfortable working in a busy setting Strong interest in technology and IT support Willingness to learn and develop new skills

About BrillioFounded in 2014, Brillio is a leader in digital transformation, leveraging cutting-edge technologies such as Cloud, AI, Mobile, and IoT. We partner with top-tier companies globally, empowering them to harness digital advancements effectively. Our diverse workforce of over 6,000 professionals operates in 15 locations across 6 countries, including the USA, Canada, Mexico, the UK, Romania, and India. We are proud to be consistently recognized as a Great Place To Work® across these regions for our strong values and employee-centric culture.Brillio RomaniaAt Brillio Romania, we are a vibrant and fast-growing team of more than 250 colleagues, with offices in Cluj, Oradea, and Bucharest. Our rapid expansion reflects our steadfast commitment to client satisfaction. We believe that our success is driven by the innovative contributions of our team members, and we prioritize creating a positive work environment that allows our colleagues to flourish and build fulfilling careers.Accelerate YOUR Career at Brillio!The Data Scientist will be responsible for developing and deploying advanced analytics and machine learning solutions on Azure, with a particular emphasis on image processing and computer vision applications. This role requires a blend of modeling, experimentation, and production deployment.

Join our dynamic team at everience as a Junior IT Support Specialist, where you will be instrumental in providing exceptional technical support to our clients. You will troubleshoot hardware and software issues, assist with system installations, and contribute to the overall efficiency of our IT operations. This is a fantastic opportunity for a motivated individual looking to launch their career in IT support within a collaborative and innovative environment.

Are you a recent graduate seeking your first step into a sales career? Would you like to be part of a dynamic and driven team?Skillab, a global leader in the EdTech sector, is expanding its hub in Bucharest and invites you to apply for the role of Educational Sales Advisor. This is an entry-level position – perfect for those looking to enter the online education space and grow professionally with us.Whether you are just starting or looking for a career change, we are seeking a motivated professional ready to turn their passion for learning into a successful career.Join the Skillab team and let’s make education more accessible together!Quick Summary: This position is designed for recent graduates and does not require prior sales experience – we provide training and compensate you during the training period. This is NOT a telemarketing role. Cold calls are not involved. This is a full-time entry-level sales position within a global EdTech company. RequirementsEssential Skills for Success: Communication Skills: You articulate clearly and persuasively, can explain concepts with ease, and communicate professionally via email and phone. Strong Technical Skills: You adapt quickly to new technologies and enjoy learning new things. Positive and Energetic Personality: You approach every task with enthusiasm, perseverance, and do not get discouraged by challenges. Independence and Accountability: You work effectively on your own but know how to follow instructions when necessary. Self-Motivated and Ambitious: You are constantly challenged to exceed goals and push your own limits. Team Spirit: You enjoy collaborating and contributing to the team's success.Responsibilities:Conduct consultation calls with interested individuals (no cold calls)Provide personalized recommendations based on learners' goalsCommunicate professionally via phone, WhatsApp, and emailUtilize a CRM while collaborating with the sales and marketing teamBenefitsNow, the exciting part – how much can you earn? On average, our consultants earn around 4,500 RON per month, and top performers can exceed 9,500 RON. There’s no upper limit – it all depends on you! For example, a new colleague with no sales experience earned 8,000 RON in just their second month. And earnings continue to grow!