Interactive Brokers Group, Inc. logo

Senior Technical Support- Windows (L2)

On-site Full-time

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Qualifications

To excel in this role, you should possess the following qualifications: 3 to 5 years of experience with Windows Server 2012 – 2019; 5 to 10 years of supporting Windows Desktop/Server Operating Systems; 3 to 5 years implementing and maintaining Windows Desktop/VDI Images; experience with VMware Horizon View App Volumes; and familiarity with Dell Desktop hardware. Knowledge of HP server hardware, Office 365 user management, and an understanding of TCP/IP, Subnetting, Routing, and SMTP concepts are also essential. Relevant Microsoft certifications (MCITP, MCSE, MOUS, VCP) are highly desirable and will be required within your first year.

About the job

Join Interactive Brokers as a Senior Technical Support Specialist, where your expertise in Level 2 End User and Windows system support will be invaluable. This role demands proficiency in Desktop Virtualization, with a focus on maintaining, troubleshooting, and resolving issues related to VMware VDI systems and Windows Desktops. Collaborating with senior team members, you will also support VMware Windows Server Infrastructure and provide comprehensive 1st and 2nd level End User Computing (EUC) support for regional employees. Participate in Root Cause Analysis (RCA) for VMware and Windows-related challenges, ensuring our systems operate seamlessly.

About Interactive Brokers Group, Inc.

Interactive Brokers Group, Inc. (Nasdaq: IBKR) stands as a pioneer in the financial services sector, with a legacy that spans over four decades. Headquartered in Greenwich, CT, USA, and operating in more than 15 countries, we lead the charge in financial innovation through our state-of-the-art technology and unwavering commitment to our clients. Offering global electronic brokerage services around the clock, we empower individual investors and institutions alike, including financial advisors and hedge funds, to maximize their investments with competitive pricing and unparalleled global market access. Recognized by Barron’s as the #1 online broker for six consecutive years, we invite you to join our dynamic, multinational team and contribute to shaping the future of financial opportunities.

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