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Senior Voice Engineer

On-site Contract

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Experience Level

Experience

Qualifications

Required Skills:Proven experience with Avaya systems, including programming ARS, AAR, and route patterns. Ability to add and configure Avaya 9650 hardphones and One-X Communicator softphones. Experience managing voicemail boxes within the Avaya Modular Messaging system. Strong customer relationship management skills.5+ years of hands-on experience in maintaining and troubleshooting Avaya CM and related systems. Commitment to staying updated with emerging technologies in the voice engineering domain.

About the job

Join our dynamic team as a Senior Voice Engineer, where you will leverage your expertise in Avaya systems to enhance our client's voice communication infrastructure. This contract position in Durham, NC offers an exciting opportunity to work with cutting-edge technologies and make impactful contributions.


As a Senior Voice Engineer, you will be responsible for:

  • Implementing and maintaining Avaya Communication Manager (5.2.1 or higher) and associated systems.
  • Overseeing the Avaya Modular Messaging voicemail system and managing AES and SES servers.
  • Configuring and troubleshooting Avaya SIPERA SBC and other SBCs.
  • Monitoring VoIP systems using tools such as Nectar or other VoIP monitoring solutions.
  • Documenting telecom infrastructure and ensuring compliance with internal controls.
  • Providing exceptional technical support and resolving customer requests efficiently.

About Procom Services

Procom Services is a premier provider of professional IT services and staffing solutions, recognized as the third largest professional services firm in Canada. With revenues exceeding $500 million, we pride ourselves on being the largest Canadian-owned IT staffing and consulting company. Our areas of expertise encompass:Application DevelopmentProject ManagementQuality AssuranceBusiness/Systems AnalysisData Warehouse & Business IntelligenceInfrastructure & Network ServicesRisk Management & ComplianceBusiness Continuity & Disaster RecoverySecurity & PrivacyWe specialize in both contract staffing and permanent placements, ensuring that we meet the diverse needs of our clients.

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