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Senior Voice User Interface (VUI) Designer

MiratechLos Angeles
On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Required Qualifications:Minimum of 5 years of professional experience as a user interface designer. Expertise in AI-driven conversational voice design and development. Proven ability to gather and analyze business and user requirements for IVR applications. Educational background in linguistics, cognitive psychology, behavioral sciences, or a related field. Demonstrated experience in designing speech and DTMF IVR applications. Exceptional communication and collaboration skills. Preferred Qualifications:Technical or computer science background. Experience working alongside speech scientists or NLP teams. Familiarity with usability testing methods for voice interfaces. Experience designing IVR systems within large-scale or enterprise settings.

About the job

The Senior Voice User Interface (VUI) Designer is a pivotal role dedicated to the development of seamless and user-centric voice experiences for Interactive Voice Response (IVR) applications, spanning both speech and DTMF channels. This position takes ownership of designing call flows and engaging conversational interactions, ensuring our IVR solutions are intuitive, impactful, and aligned with organizational objectives.

In this role, you will collaborate closely with Product Owners, IVR Engineers, Application Architects, and speech scientists. You will serve as the critical link between customer experience design and technical execution, translating requirements into precise call flows, design specifications, and user stories that guide development and optimization efforts.

Key Responsibilities:

  • Designing user-focused IVR experiences for both speech and DTMF applications.
  • Gathering and analyzing user and business requirements for IVR solutions.
  • Crafting comprehensive call flows for speech and DTMF-based systems.
  • Developing detailed design specifications and documentation for IVR execution.
  • Partnering with Product Owners to enhance voice user experiences.
  • Writing user stories for developers and speech scientists to implement your designs.
  • Providing support to speech scientists in grammar design and tuning processes.
  • Conducting usability testing and analyzing feedback to enhance IVR performance.
  • Optimizing IVR applications to improve recognition accuracy and overall user experience.
  • Effectively communicating design rationale and methodologies to various stakeholders.

About Miratech

At Miratech, we empower visionaries to make a difference in the world. As a global IT services and consulting firm, we merge enterprise-level innovation with the agility of start-ups. We drive digital transformation for some of the largest enterprises globally. Our partnerships span a spectrum of organizations, allowing us to remain at the forefront of technology while fostering a culture of agility and responsiveness. Our values-driven approach and commitment to Relentless Performance have led to a remarkable success rate, with over 99% of our engagements meeting or exceeding project objectives since our founding in 1989. Miratech operates across five continents and in over 25 countries, employing nearly 1,000 dedicated professionals and achieving an impressive annual growth rate of over 25%.

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