companyMiratech logo

Senior Voice User Interface (VUI) Designer

On-site Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Unlock Your Potential

Generate Job-Optimized Resume

One Click And Our AI Optimizes Your Resume to Match The Job Description.

Is Your Resume Optimized For This Role?

Find Out If You're Highlighting The Right Skills And Fix What's Missing

Experience Level

Mid to Senior

Qualifications

Essential Qualifications:Minimum of 5 years of professional experience as a user interface designer. Expertise in designing and developing AI-driven conversational voice interfaces. Strong skills in gathering and analyzing business and user requirements specific to IVR applications. Educational background in linguistics, cognitive psychology, behavioral sciences, or a related discipline. Proven track record in creating speech and DTMF IVR applications. Exceptional communication and collaboration capabilities. Preferred Qualifications:Technical background or degree in computer science. Experience collaborating with speech scientists or natural language processing (NLP) teams. Familiarity with usability testing methodologies for voice interfaces. Experience in designing IVR systems within large-scale or enterprise environments.

About the job

The Senior Voice User Interface (VUI) Designer plays a crucial role in crafting user-friendly voice experiences for Interactive Voice Response (IVR) applications that utilize both speech and DTMF (Dual-Tone Multi-Frequency) channels. This position is responsible for designing intuitive call flows and conversational interactions, ensuring that IVR solutions are efficient, easy to navigate, and aligned with overarching business objectives.

This role requires close collaboration with Product Owners, IVR Engineers, Application Architects, and speech scientists. It serves as a bridge between customer experience design and technical implementation, transforming requirements into well-defined call flows, design specifications, and user stories that direct development and refinement efforts.

Key Responsibilities:

  • Develop user-centric IVR designs for speech and DTMF applications.
  • Collect and analyze business and user requirements for IVR systems.
  • Design comprehensive call flows for IVR experiences utilizing speech and DTMF.
  • Produce detailed design specifications and documentation for IVR implementations.
  • Work alongside Product Owners to enhance and perfect voice user experiences.
  • Draft user stories for developers and speech scientists to bring designs to life.
  • Assist speech scientists with grammar design and tuning processes.
  • Conduct usability tests and evaluate results to enhance IVR performance.
  • Optimize IVR applications to improve recognition accuracy and overall user experience.
  • Effectively communicate design reasoning and methodologies to stakeholders.

About Miratech

Miratech is a visionary leader in the global IT services and consulting arena, dedicated to transforming the world through technology. We unite enterprise and startup innovation, driving digital transformation for some of the largest organizations globally. Our partnerships with both major corporations and emerging players keep us at the forefront of technological advancements, allowing us to create solutions that significantly enhance our clients' business operations. We are deeply committed to our core values, and our culture of Relentless Performance has led to a remarkable success rate, with over 99% of our engagements meeting or exceeding their goals since our inception in 1989.With a presence across five continents and operations in over 25 countries, Miratech employs nearly 1000 full-time professionals, boasting an impressive annual growth rate of over 25%.

Similar jobs

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.