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Senior Voice User Interface (VUI) Designer

MiratechNew York
On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Essential Qualifications:Minimum of 5 years of professional experience in user interface design. Strong proficiency in AI-driven conversational voice design and development. Expertise in gathering and analyzing business and user requirements specifically for IVR applications. Background in linguistics, cognitive psychology, behavioral sciences, or a related discipline. Demonstrated experience in designing speech and DTMF IVR applications. Exceptional communication and teamwork skills. Preferred Qualifications:Technical background in computer science or related fields. Experience collaborating with speech scientists or natural language processing (NLP) teams. Familiarity with usability testing methods for voice interfaces. Experience in designing IVR systems for large-scale or enterprise environments.

About the job

The Senior Voice User Interface (VUI) Designer plays a pivotal role in crafting user-friendly and engaging voice experiences for Interactive Voice Response (IVR) applications, utilizing both speech recognition and DTMF (Dual-Tone Multi-Frequency) inputs. This position is integral in designing seamless call flows and conversational interactions, ensuring IVR solutions are user-centric, efficient, and aligned with strategic business objectives.

In this role, collaboration is key. You will work alongside Product Owners, IVR Engineers, Application Architects, and linguistics experts. Your expertise will help bridge the gap between customer experience design and technical execution by transforming complex requirements into coherent call flows, detailed design specifications, and user stories that inform development efforts.

Key Responsibilities:

  • Develop user-centered IVR designs that leverage both speech and DTMF technology.
  • Collect and analyze business and user requirements for IVR applications.
  • Design comprehensive call flows for speech and DTMF-driven IVR experiences.
  • Produce detailed design specifications and documentation for IVR implementations.
  • Work closely with Product Owners to enhance and refine voice user experiences.
  • Draft user stories that guide developers and speech scientists in executing design concepts.
  • Assist speech scientists with grammar design and tuning processes.
  • Conduct usability tests and evaluate outcomes to enhance IVR performance.
  • Optimize IVR applications for improved recognition accuracy and user satisfaction.
  • Articulate design rationale and methodologies to stakeholders effectively.

About Miratech

Miratech is at the forefront of global transformation, empowering visionaries to make a meaningful impact. As a premier IT services and consulting firm, we merge enterprise and start-up innovation to drive digital transformation for some of the world's largest organizations. Our partnerships with both major corporations and agile start-ups keep us at the cutting edge of technology, allowing us to remain nimble while delivering solutions that enhance our clients' businesses. Since our inception in 1989, our values-driven culture of Relentless Performance has led to over 99% success in meeting or exceeding project objectives. With a presence across five continents and operations in more than 25 countries, Miratech employs nearly 1000 dedicated professionals and boasts an annual growth rate exceeding 25%.

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