About the role
As a Senior Windows End User Technology Engineer, you will leverage your extensive technical knowledge to deliver cutting-edge solutions and exceptional end-user support. Your role will involve leading the design, configuration, and management of desktop infrastructure both on-premise and in the cloud. As a vital member of a high-performing team, you will ensure that our platforms and services are operational, secure, and compliant, enabling our business to function seamlessly throughout the year.
In this position, you will provide third-line maintenance and support for a global desktop infrastructure, ensuring that endpoints are updated and vulnerabilities as well as security risks are promptly addressed. Engaging actively with end users through face-to-face interactions will be key to your success as you demonstrate a commitment to delivering outstanding service.
We are looking for a leader with strong technical skills who can drive project work utilizing structured methodologies, provide regular updates, and mentor team members. You will manage escalated technical issues, ensuring swift service restoration while fostering ongoing team development.

