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Service Advisor at Apoint | Hoofddorp

ApointHoofddorp, Noord-Holland, Nederland
On-site Full-time €3.2K/mo - €4.3K/mo

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Experience Level

Experience

Qualifications

You will be someone who enjoys genuinely helping customers. You combine a friendly and professional demeanor with a sharp eye for details. In a busy environment, you know how to maintain your composure and ensure that every customer feels heard and assisted. Furthermore, you possess:A completed MBO education;Experience in a customer-oriented role (automotive experience is a plus);Strong communication and administrative skills;A service-oriented and commercial approach;Basic knowledge of automotive systems or a readiness to learn swiftly.

About the job

What Will You Do

Are you detail-oriented, possess strong communication skills, and have a knack for providing exceptional customer service? If so, this is your opportunity!

At our Hoofddorp location, you will collaborate with a dedicated and experienced service team. Each day, we strive to deliver attentive, expert service with a passion for our work.

As a Service Advisor, you will act as the crucial link between our customers and the workshop. You will ensure that every visit runs smoothly—from the moment the customer hands over their keys to when they leave satisfied and ready to hit the road again.


Curious about your responsibilities? As a Service Advisor, you will be accountable for:

  • Guiding the process of vehicle intake and handover;

  • Informing customers about the necessary services, discussing quotes, and clearly coordinating scheduling and costs;

  • Ensuring accurate invoicing and administrative processing;

  • Actively contributing ideas for service improvements and enhancing customer satisfaction.

What We Expect from You

We seek individuals who genuinely enjoy helping customers. You blend a friendly and professional demeanor with a keen eye for detail. In a fast-paced environment, you maintain composure and ensure each customer feels heard and supported. Additionally, you will have:

  • A minimum of a completed MBO education;

  • Experience in a customer-facing role (experience in the automotive sector is a plus);

  • Strong communication and administrative skills;

  • A service-oriented and commercial mindset;

  • Basic knowledge of automotive systems or a willingness to learn quickly.

What We Offer You

At Apoint, we reward your dedication with excellent employment conditions and ample opportunities for growth. As a Service Advisor, based on a 38-hour workweek, we offer you:

  • A salary that aligns with your experience and expertise, ranging from €3167.98 to €4286.08 gross per month;

  • ADV scheme for a 40-hour workweek;

  • 192 vacation hours based on a full-time contract;

  • Extensive training and career advancement opportunities;

  • A contribution to your pension;

  • A monthly contribution from PON towards your collective health insurance with ONVZ or Zilveren Kruis;

  • An active employee association with several enjoyable team outings each year;

  • Opportunities to participate in PON Fit's sporting activities and access to various health and wellness programs.

About the Organization

A-point is dedicated to providing top-notch service and ensuring customer satisfaction is at the heart of everything we do.

About Apoint

A-point is committed to delivering exceptional service and ensuring customer satisfaction is at the core of our operations. Join us and be part of a team that values expertise, attention, and enthusiasm in every interaction.

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