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Responsibilities:Guide customers throughout their experience, from initial contact to vehicle delivery. Conduct thorough inspections and rigorous vehicle intake processes, identifying and reporting any visible damage or wear. Receive new vehicles and document transport damages on PDI vehicles, ensuring accurate annotation on the Bill of Lading (BOL) and processing the appropriate internal documentation. Manage and facilitate courtesy vehicle agreements, coordinating rental requests for clients as needed, including arranging Lyft rides for added convenience. Maintain customer satisfaction index (CSI) as a key performance indicator, actively ensuring that customers are delighted with the quality of service.
About the job
Shaping the Future of Luxury Electric Vehicles
At Lucid, we are committed to revolutionizing the electric vehicle market with our stunning, luxury electric cars that enhance the human experience while pushing the boundaries of space, performance, and intelligence. Our vehicles are designed to be intuitive and liberating, exemplifying the future of mobility.
We aspire to lead this exciting era of luxury electric vehicles by adhering strictly to the principles of exceptional design, ensuring that each decision we make serves to benefit both the individual and the environment. When conventions no longer bind us, we empower you to define your own driving experience.
Join our team of the industry's brightest talents. In addition to offering competitive salaries, we provide a community for innovators eager to make a meaningful impact. If you are passionate about creating a sustainable and improved future, Lucid is the perfect place for you.
Service Advisor
As a Service Advisor at Lucid, you will be pivotal in delivering exceptional customer service and ensuring a remarkable experience at every touchpoint of the service process. You will welcome customers promptly, collaborate closely with technicians, accurately document customer concerns for diagnostics and repairs, and articulate all service options, including time and cost estimates. You will also monitor vehicles throughout the maintenance and repair process, ensuring that all work meets Lucid's high-quality standards before vehicles are returned to customers.
About Lucid Motors
Lucid Motors is at the forefront of the luxury electric vehicle industry, dedicated to crafting vehicles that not only meet high-performance standards but also enhance the overall mobility experience for every individual. Our commitment to innovative design and sustainability sets us apart as a leader in the electric vehicle market.
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