Service Delivery Manager

As a Client Service Manager at necsws, you will play a pivotal role in ensuring the highest level of client satisfaction. You will be responsible for managing client relationships, understanding their needs, and providing tailored solutions to meet their objectives. Your expertise will guide our team in delivering exceptional service and support to our clien…

Role overview The Client Servicing Manager at weekday-1 plays a central role in shaping client experiences. Based in Mumbai, this position manages the full client journey, acting as the main point of contact from initial inquiry through ongoing support. The focus is on delivering high service standards, building trust, and maintaining open lines of communication between clients and internal teams. Main responsibilities Develop and implement strategies that enhance client service and satisfaction Lead and mentor a team of client service representatives Respond to client questions and resolve issues quickly Facilitate clear communication between clients and internal departments Collaborate with sales and operations teams to align on goals Promote continuous improvement in service quality Collaboration This role works closely with sales and operations, aiming to strengthen client satisfaction and support effective teamwork across departments.

The Client Servicing Manager at weekdayworks plays a central role in maintaining strong client relationships and ensuring that service standards remain high. This position is based in Mumbai and focuses on supporting clients, coordinating with internal teams, and helping to improve overall service delivery. Role overview This role centers on managing client queries, resolving issues, and acting as a key point of contact. The Client Servicing Manager works closely with different teams to meet client expectations and seeks ways to enhance the company's offerings based on client needs. What you will do Serve as the main contact for client communications and inquiries Coordinate with internal teams to deliver on client requirements Address client concerns and provide effective solutions Identify opportunities to improve and expand service offerings Requirements Experience working in a client-facing or account management role Strong communication and problem-solving skills Ability to work effectively with cross-functional teams Comfortable managing multiple priorities in a busy setting

We are excited to announce an opening for the position of Associate Client Service Manager (ACSM) at NEC Software Solutions.Experience Required: 8-10 years in IT Client Service Management.Location: Mumbai, IndiaWorking Hours: UK Business Hours; On-Call Support.The Associate Client Services Manager plays a pivotal role in supporting the Senior Client Service Manager in the daily management of contracted services for designated customer accounts. This involves collaboration across various departments to ensure all services are delivered according to contractual Service Level Agreements (SLAs) and aligned with customer expectations. The Associate will serve as a primary contact for all service delivery escalations.Key Responsibilities:● Facilitate the transition of significant clients into Business As Usual (BAU) Service Operations.● Ensure that end-to-end services provided to customers function effectively and meet contracted service levels and quality benchmarks.● Develop and nurture customer and third-party relationships at all levels under the guidance of the Senior Client Service Manager to enhance customer satisfaction and align services with clients' IT/IS business strategies.● Assist in the preparation of monthly reports, including but not limited to Service Performance Reports and Service Credit calculations.● Participate in service establishment, contributing to the creation of deliverable documents.● Collaborate with the Senior Client Service Manager to document, monitor, measure, and enhance services delivered to customers through Service Improvement Plans.● Support the Senior CSM during escalations for service teams, collaborating with the Senior CSM and the customer to achieve optimal outcomes in line with contracted services.● Maintain excellent communication with customers, third parties, and internal service teams.● Aid the Senior CSM in ensuring acceptance of new or modified services into operation while managing ongoing service levels as per contract.● Comply with corporate policies, processes, procedures, and guidelines.● Engage in activities to minimize Service Credit liabilities through Service Improvement or Risk Management initiatives.● Serve as a deputy for the Senior CSM when necessary.Additional Information:The successful candidate must undergo security clearance. Continuation in this role is contingent upon successfully obtaining and maintaining the required clearance.

Overview: The Client Service team at Guidepoint plays an essential role in connecting our clients with industry experts to enhance their business strategies. Our dedicated professionals take time to thoroughly understand each client's unique research requirements, delivering the most relevant experts promptly, often within hours. Join us and be a crucial part of Guidepoint's success!

Join our dynamic team at Squircle IT Consulting Services Pvt Ltd as a Client Services Specialist. In this role, you will be pivotal in managing client relationships, ensuring exceptional service delivery, and addressing client needs to enhance their overall experience. If you are passionate about client satisfaction and thrive in a fast-paced environment, we want to hear from you!

Join Interactive Brokers, a leading global financial services firm, as a Client Services Representative in Mumbai. We are looking for dedicated professionals with a background in financial services who can engage effectively with our sophisticated clientele. In this role, you will respond to client inquiries through various channels, provide guidance on account setup, and assist clients in utilizing our advanced trading platforms. Your strong analytical skills and technical proficiency will be key in troubleshooting complex issues and identifying opportunities for technological enhancements.

Position Overview:Gerson Lehrman Group (GLG) is seeking a highly skilled Manager to enhance our Asia Client Solutions team in Mumbai. As a Client Solutions Manager, you will play a pivotal role in addressing and managing project inquiries from our corporate clients in the region.Your primary responsibilities will include coordinating and executing both short-term and mid-term client projects, ensuring that the team meets or surpasses its commercial, developmental, compliance, and personnel objectives. You will also support the Sales team in expanding our client base in the region and collaborate with leadership to develop and implement initiatives aimed at improving business performance.Key Responsibilities:Leadership: Manage and guide a team of junior to mid-level professionals. Uphold best-in-class client service standards through effective coaching, and support the professional development of your direct reports while actively managing team performance.Culture & Leadership: Exemplify GLG's leadership principles and culture within the team and in external engagements.Facilitation: Enhance educational interactions between GLG experts (including industry executives, independent consultants, academics, and former policymakers) and our clients. Support clients in due diligence research, internal studies, or other strategic and operational engagements through various interaction formats, primarily 1:1 consultations, but also including surveys, in-person meetings, panels, and custom engagements.Sales Support: Assist the Sales team in nurturing GLG client relationships within India, targeting both new clients and existing senior stakeholders through proactive outreach, project execution, post-project feedback, and occasional in-person meetings.Strategic Development: Collaborate closely with leadership, sales, and other GLG stakeholders to develop and implement effective strategies.Performance Tracking: Monitor team performance and devise plans to accelerate growth and revenue in both the short and long term.Event Programming: Organize live in-country meetings or teleconferences on relevant topics and current events for our clients in collaboration with the Sales team.

Join Third Bridge as a Client Services Intern in Mumbai starting in 2026! This is an exciting opportunity for aspiring professionals to gain hands-on experience in a dynamic environment. As an intern, you will collaborate with our dedicated Client Services team, assisting in delivering exceptional support to our clients and contributing to various projects.Ideal candidates will possess a strong analytical mindset, excellent communication skills, and a passion for delivering outstanding client service. You will have the chance to learn from industry experts and develop your professional skills while making a real impact on our clients’ success.

Role Overview WPP Media is looking for a Client Partner in Mumbai. This role focuses on building and maintaining strong client relationships. The Client Partner works with teams across the company to deliver solutions that fit each client's goals and challenges. What You Will Do Develop and strengthen partnerships with clients Work closely with cross-functional teams to address client needs Help drive the growth and success of client brands through tailored strategies

Role overview weekdayworks is seeking a Client Operations Associate based in Mumbai. This role centers on supporting daily client service activities and ensuring operations run smoothly. The position involves coordinating communications, tracking service requests, and contributing to process improvements. What you will do Coordinate with clients to maintain clear and timely communication Manage and follow up on service requests from start to finish Assist in identifying areas for operational improvement and support their implementation Requirements Strong communication skills Proactive problem-solving mindset Dedication to providing excellent customer support

Weekday-1 is hiring a Project Manager for Client Delivery in Mumbai, Maharashtra. This position leads projects for a key client, managing the full cycle from initial planning to final delivery. The focus is on meeting project scope, timelines, and quality expectations while keeping business and technology goals in sync. Key responsibilities Plan, execute, and oversee projects to meet agreed scope, schedule, and budget. Develop detailed project plans outlining objectives, milestones, deliverables, and required resources. Coordinate closely with cross-functional teams to keep projects moving forward. Identify risks, dependencies, and bottlenecks, and take action to resolve them. Monitor progress and provide regular updates to stakeholders on key metrics and project status. Find process gaps and lead efforts to improve workflows. Facilitate clear communication and coordination across all teams involved. Remove obstacles that hinder team productivity and progress. Promote best practices in project management and teamwork. Engage with clients to ensure ongoing alignment and satisfaction. Requirements Experience managing projects in a technology-focused environment. Strong ability to handle multiple projects and set priorities. Solid grasp of project management frameworks and methodologies. Skilled in problem-solving and risk management. Proven success working with cross-functional teams and fostering collaboration. Excellent communication and stakeholder management skills. A knack for identifying inefficiencies and driving process improvements. Proactive approach with a focus on execution and outcomes. Comfortable adapting to shifting priorities. Compensation Salary range: ₹12,00,000 - ₹20,00,000 (INR 12-20 LPA)

Role overview WPP Media seeks a Client Lead in Mumbai, India to manage client relationships and oversee service delivery. This position involves guiding strategic projects and working with multiple teams to help clients reach their objectives. What you will do Develop and maintain strong client relationships Lead strategic initiatives tailored to each client Collaborate with internal teams to ensure high-quality service Make sure client expectations are consistently met or exceeded Requirements Background in managing client accounts or partnerships Skill in coordinating across teams and departments Clear communication and solid organizational abilities Commitment to achieving results for clients

Join ITRS, where we empower critical technology to function seamlessly. Our mission is to provide comprehensive, automated IT observability solutions that protect vital applications and foster innovation. We are proud to be the leading monitoring and observability platform for the most demanding and regulated industries, relied upon by 90% of Tier 1 capital markets firms.At ITRS, we believe in nurturing our team to ensure our customers thrive. Here’s what you can expect:A supportive culture – Recognized as a Great Place to Work for several consecutive years, we provide an inclusive and encouraging environment.Impactful work – Contribute significantly to 1,000s of global customers across essential industries, including 9 of the top 10 investment banks.Opportunities for growth – Whether you’re just starting your career or are a seasoned professional, we’re dedicated to your development, as evidenced by our team members who have flourished here for over a decade.With our headquarters in London and teams across the US, Europe, and Asia, ITRS blends the dynamism of a high-impact tech company with the stability of a private equity-backed global partner.Role OverviewAs a Service Delivery Manager (SDM), you will be essential in maintaining, optimizing, and evolving the monitoring infrastructure for our clients. You will ensure that ITRS products are configured correctly and deliver maximum value.The Managed Services team operates within a fast-paced financial services environment, supporting global clients and sophisticated technical infrastructures. Your collaboration with teams in New York, London, Singapore, and Manila will be crucial in providing support, resolving issues, implementing changes, and enhancing client monitoring environments.In this position, you will serve as the primary contact for clients, ensuring that services align with the Managed Services Scope of Work (SoW) and that performance meets our quality standards.Note: Managed Services operates on a 24/7 shift rotation, primarily during weekdays.Your Responsibilities:Client Relationship Management Serve as the main ITRS contact for assigned clients, fostering strong and positive relationships. Provide regular updates on service delivery and address client inquiries and concerns promptly. Understand client requirements to ensure services cater to their operational needs.Service Delivery Coordination Manage the delivery of managed services and coordinate activities among various technical teams. Ensure efficient service delivery within the agreed timelines and quality standards.

As the Manager of CSR Engagement and Client Acquisition at SGS, you will play a pivotal role in driving our customer engagement initiatives and expanding our client base. Your responsibilities will include developing strategic plans for CSR engagement, fostering relationships with stakeholders, and leading a team dedicated to client acquisition and retention.

Join Third Bridge as an Associate in our Global Client Services team, operating during US hours. This role offers the opportunity to be at the forefront of our client interactions, providing high-quality service and support to our diverse clientele.

Join our dynamic team at Squircle IT Consulting Services Pvt Ltd as a Partner Services Specialist in the sports sector. In this role, you will be responsible for managing strategic partnerships, enhancing client engagement, and driving service excellence in the sports domain. Your expertise will contribute to the development of innovative solutions that meet client needs and exceed expectations.

LRN Corporation seeks a Client Health and Insights Lead in Mumbai to support program management across a wide client portfolio. This position centers on maintaining and improving the Client Health framework and dashboard, which provide clear visibility into partner engagement, risks, and opportunities. Role overview The Client Health and Insights Lead works closely with Program Managers and teams from various departments. The role involves monitoring client portfolios, identifying trends, and highlighting risks. Timely escalation of issues is expected to help resolve client challenges quickly. This is not a traditional reporting or coordination job; the focus is on turning data into actionable insights that improve client outcomes. What you will do Own and refine LRN’s Client Health framework and dashboard Ensure transparent tracking of partner engagement, risks, and opportunities Collaborate with Program Managers and cross-functional teams to identify trends Produce insights that lead to timely action and escalation when needed Requirements Strong analytical skills and sound judgment Experience working with data to produce operational insights Commercial awareness and the ability to influence decisions across Program Management Comfort working beyond basic coordination or reporting

About WPPWPP stands as a trusted growth partner for the world's premier brands, seamlessly integrating cutting-edge media intelligence, data solutions, world-class creativity, next-gen production, transformative enterprise solutions, and expert strategic counsel under one roof. Powered by exceptional talent and our innovative marketing platform, WPP Open, we empower our clients to navigate change, seize opportunities, and achieve transformational growth. For more information, visit WPP.com. About WPP MediaAt WPP Media, we are committed to creative transformation, leveraging the power of creativity to foster a better future for our people, planet, clients, and communities. As WPP's global media collective, we unite the best platforms, talent, and partners to create limitless growth opportunities. Visit wppmedia.com for more details.We take pride in our culture and our people, which allows us to deliver exceptional experiences for our clients and each other. In this role, embracing WPP and WPP Media's core values will be vital:Be Extraordinary by Leading Collectively to Inspire transformational Creativity.Create an Open environment by Balancing People and Client Experiences through Cultivating Trust.Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.