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Experience Level
Manager
Qualifications
Key ResponsibilitiesManage the successful delivery of projects and services, ensuring all contractual obligations are fulfilled. Monitor project health using metrics-based assessments and implement corrective actions as necessary. Lead Engagement Steering Committees and operational meetings, tracking action items and reporting progress. Develop and execute engagement improvement strategies to enhance service delivery. Foster continuous improvement initiatives that benefit both customers and Zifo. Oversee operational aspects such as staffing, invoicing compliance, and contract renewals. Build and maintain strong customer relationships at all levels to enhance overall customer maturity. Conduct Customer Satisfaction (CSAT) assessments and implement focused improvement plans. Support business development efforts through account mining and RFP pursuits. Provide performance feedback on Zifo resources to line managers. Offer strategic consultative guidance to customers, identifying business and technical challenges. Provide thought leadership by sharing insights into industry trends. Mentor and motivate cross-functional project teams globally. Ensure a seamless customer experience across various Zifo service teams. Resolve conflicts between service lines with a focus on customer interests. Serve as the primary escalation point for Zifo, delivering timely and effective resolutions.
About the job
Join our dynamic team as a Service Delivery Manager in Boston, MA! This hybrid role requires regular on-site presence at client locations.
The Service Delivery Manager (SDM) is crucial for ensuring Zifo meets all contractual obligations related to our customer engagements. Acting as the central point of contact, the SDM facilitates collaboration between customers and internal Zifo stakeholders, delivering exceptional service tailored to client needs.
In this role, you will provide strategic and technical leadership, leveraging your consulting and project management expertise to analyze customer requirements and identify opportunities for improvement. Your focus will be on ensuring that Zifo delivers solutions that align with our customers' objectives and goals.
About Zifo Technology
Zifo Technology is a leading provider of integrated services and solutions in the life sciences sector. We are committed to delivering value and exceeding our customers' expectations through innovative approaches and deep industry expertise.
About the RoleWe are seeking a dynamic and experienced Director of Service Delivery Management to lead our service delivery operations at Nexthink in Boston. In this role, you will be responsible for overseeing the seamless execution of service delivery to our clients, ensuring high-quality performance and customer satisfaction.Key ResponsibilitiesLead and m…
Full-time|Hybrid|Boston, Massachusetts, United States
Join our dynamic team as a Service Delivery Manager in Boston, MA! This hybrid role requires regular on-site presence at client locations.The Service Delivery Manager (SDM) is crucial for ensuring Zifo meets all contractual obligations related to our customer engagements. Acting as the central point of contact, the SDM facilitates collaboration between customers and internal Zifo stakeholders, delivering exceptional service tailored to client needs.In this role, you will provide strategic and technical leadership, leveraging your consulting and project management expertise to analyze customer requirements and identify opportunities for improvement. Your focus will be on ensuring that Zifo delivers solutions that align with our customers' objectives and goals.
Full-time|Hybrid|Boston, Massachusetts, United States
**This is a hybrid role that necessitates regular on-site presence at client locations in and around Boston, MA.****Please note that this position does not offer relocation assistance.**The Delivery Manager (DM) for Scientific Services plays a pivotal role in ensuring that all contractual obligations for Zifo in relation to our client engagements are met. This position embodies the 'one hand to shake' principle, serving as the primary point of contact for clients and internal stakeholders alike. The DM will leverage strategic and technical leadership, alongside consulting and project management expertise, to assess customer needs and opportunities, ensuring that Zifo delivers solutions that align with customer objectives and aspirations.
Join SimpliSafe, a leader in home security solutions, as a Senior Product Manager for Monitoring Service Delivery. In this pivotal role, you will spearhead the development and implementation of innovative monitoring services that enhance our customer experience. Collaborate with cross-functional teams to define product vision, strategy, and roadmap while driving the execution of product initiatives. Your expertise will be vital in optimizing service delivery processes to ensure high-quality performance and customer satisfaction.
Join our dynamic team at Michels Preconstruction Services, Inc. as an Alternative Delivery Manager, specializing in shore approaches. In this pivotal role, you will oversee the management and execution of alternative delivery methods, ensuring project efficiency and success. Your leadership will guide a talented team, fostering collaboration and innovation in every project we undertake.
COMPANY OVERVIEWKKR is a prominent global investment firm that specializes in alternative asset management as well as capital markets and insurance solutions. Our mission is to deliver attractive investment returns through a patient and disciplined strategy, leveraging world-class talent and fostering growth within our portfolio companies and communities. We manage investment funds in private equity, credit, and real assets, and we collaborate with strategic partners who manage hedge funds. Additionally, KKR's insurance subsidiaries provide retirement, life, and reinsurance products through Global Atlantic Financial Group. Please note that references to KKR’s investments may include activities from our sponsored funds and insurance subsidiaries.We are currently seeking a Marketing Delivery Manager to join our Brand & Corporate Marketing team, focusing exclusively on the operational execution of our social media initiatives. This pivotal role collaborates closely with our Social Media Managers and various marketing stakeholders to ensure that campaigns, content, and activations are executed seamlessly and punctually across KKR and select business lines, including Global Atlantic.The ideal candidate will be a highly organized marketing project manager who thrives in a dynamic, collaborative environment. As the operational lead for social media initiatives, the Marketing Delivery Manager will ensure impeccable coordination, timely delivery, and excellence in execution across all campaigns, content, and activations. While this role does not determine social strategies or editorial direction, it is crucial for the efficient and compliant execution of strategic plans.
At Appian, we embody the principles of Intensity and Excellence in everything we do. Our commitment to high standards ensures that we approach every challenge with passion and diligence, delivering quality outcomes consistently. When you become a part of Appian, you will join a dynamic team focused on achieving ambitious goals together.Are you eager to merge your technology passion with strategic problem-solving skills? Our Customer Success team is dedicated to ensuring exceptional customer outcomes. We facilitate rapid, mission-critical business impacts and partner closely with clients to realize their most innovative ideas. By joining this team, you will gain the support and opportunities for growth necessary to enhance your consulting skills.As a Technical Delivery Manager (TDM), you will play a pivotal role in achieving two essential company objectives: (1) ensuring customers attain extraordinary business outcomes through technological engagements and (2) fostering customer growth via technology expertise, trustworthy guidance, robust relationships, and demonstrable results. TDMs are tasked with managing and delivering innovative solutions on the Appian platform, overseeing all aspects of agile delivery for Appian-led engagements, including risk management and obstacle resolution. In addition, TDMs collaborate closely with front-line sales representatives to drive growth in strategic accounts and integrated deals. Your responsibilities will encompass project management, account management, relationship building with both customers and partners, financial management, opportunity qualification, problem identification, use case definition, demand generation, service positioning, and account strategy. All these activities will be conducted in partnership with Appian Sales, Appian Partners, and other members of the Customer Success team, including Customer Success Managers (CSMs).
Salsify helps brand manufacturers, distributors, and retailers in over 80 countries compete in the digital marketplace. Since 2012, the company has focused on building products that support shopper engagement and streamline commerce experiences. Clients include Mars, L'Oreal, Coca-Cola, Bosch, GSK, and major retailers such as E.Leclerc, Carrefour, Metro, and Intermarché. The company values equity, diversity, and inclusion, and its team brings together people from a range of backgrounds and locations. Role overview The Manager, Managed Services oversees a team dedicated to delivering syndication and managed services for Salsify’s brand clients. This role centers on scaling service delivery, maintaining high client satisfaction, and ensuring expertise in content syndication, product data management, and Salsify administration. The position also involves supporting the evolution of managed service offerings as AI-driven workflows and automation advance. Key responsibilities Lead U.S. and offshore teams to meet client service level agreements (SLAs). Drive continuous improvement in service delivery and client satisfaction. Collaborate with cross-functional teams to enhance service outcomes. Focus on process optimization in a changing product and market environment. Requirements Strong organizational skills. Experience managing people and teams. Excellent communication abilities. Commitment to process improvement and client satisfaction.
Join Shields Health Solutions as the Manager of Patient Services, where you will play a pivotal role in enhancing patient care and satisfaction. You will oversee a dedicated team, ensuring that our patients receive the highest level of service and support. Your leadership will drive our commitment to patient-centered care and operational excellence.
COMPANY OVERVIEWKKR is a premier global investment firm that specializes in alternative asset management and provides innovative capital markets and insurance solutions. Our mission is to deliver attractive investment returns through a patient and disciplined approach, powered by exceptional talent and a commitment to fostering growth in our portfolio companies and communities. Our diverse investment funds focus on private equity, credit, and real assets, while our strategic partnerships extend into hedge fund management. Additionally, our insurance subsidiaries, managed by Global Atlantic Financial Group, provide a range of retirement, life, and reinsurance products. References to KKR's investment activities may encompass our sponsored funds and insurance operations.The Global Treasury team, part of KKR's Global Markets Operations, is essential for managing treasury and cash operations, including capital calls, distributions, deal funding, bank account management, FX settlements, liquidity management, and credit oversight. As we pivot towards continuous improvement, we are in search of a dynamic professional who thrives in a fast-paced, deadline-driven environment.In this pivotal leadership role, you will shape and scale the collaborative operating model between Global Treasury and KKR Client Services across all asset classes, including credit, private equity, and co-investments. You will act as the primary liaison for high-value investor treasury matters, spearhead complex issue resolutions, and oversee global processes to ensure exceptional client service and operational excellence. This position requires strategic acumen, hands-on leadership, and the ability to partner effectively with senior stakeholders to establish a best-in-class treasury servicing function that is robust, scalable, and technology-driven.
Join AccorHotels as an Event Sales & Services Manager in Boston, where you'll lead the charge in managing our event sales operations. Your role will be instrumental in crafting exceptional experiences for our guests while driving revenue growth. You will collaborate closely with clients to understand their unique needs and ensure flawless execution of events from start to finish.
Join the team at Insomnia Cookies as a Bike Delivery Courier! In this exciting role, you'll be responsible for delivering our delicious cookies to customers in the Boston area. Enjoy the fresh air and vibrant streets while ensuring timely deliveries. If you love being on the move and have a passion for customer service, this is the perfect job for you!
Full-time|$100K/yr - $120K/yr|Hybrid|Boston, Massachusetts, United States
Role overview Guidepoint is seeking a Senior Account Manager - Financial Services to join its Institutional Client Service team in Boston. This hybrid role centers on supporting clients in the financial sector, including hedge funds, mutual funds, and private equity firms. The position focuses on strengthening client relationships and ensuring clients fully benefit from Guidepoint’s subscription-based research services. What you will do Manage a portfolio of established client accounts, working to retain and expand these long-term relationships. Lead contract renewals, handle pricing discussions, and navigate complex commercial negotiations. Identify and pursue opportunities for upselling, cross-selling, and expanding service packages within current accounts. Engage directly with clients both in person and virtually to build and deepen executive-level connections. Find and onboard new users within client organizations. Work with service leadership to design strategies for account growth and revenue planning. Monitor usage trends and address risks related to client retention. Act as the senior escalation point for high-level client issues and discussions. Collaborate with client service teams to ensure smooth delivery and high satisfaction. Requirements 3-5 years of experience in account management, relationship management, or consultative sales. Proven track record managing renewals and negotiating contracts. Experience driving upsell and cross-sell revenue. Background managing mid-sized to large B2B client portfolios. Strong executive presence and ability to build C-level relationships. Comfortable with in-person client meetings. Commercially focused, proactive, and accountable. Compensation Annual base salary ranges from $100,000 to $120,000. This position is also eligible for an annual performance-based bonus.
Join Harvard University as the Manager of Guest Services for Executive Education. In this pivotal role, you will lead a dynamic team dedicated to providing exceptional support to executive education participants. Your expertise will enhance the guest experience, ensuring seamless operations and fostering an environment of excellence.
Veeva Systems is a visionary company dedicated to transforming the life sciences industry through innovative cloud solutions that accelerate the delivery of therapies to patients. As one of the fastest-growing SaaS companies, we achieved over $2 billion in revenue last fiscal year and continue to expand our horizons.Our core values—Do the Right Thing, Customer Success, Employee Success, and Speed—drive our mission. In 2021, we made history by becoming a public benefit corporation (PBC), committed to serving our customers, employees, and the broader community.As a Work Anywhere company, we offer you the flexibility to choose your work environment, whether it's from home or our office, allowing you to thrive in a setting that suits you best.Join us in revolutionizing the life sciences sector and making a meaningful difference in the lives of our customers, employees, and communities.The RoleAt Veeva, we lead the way in cloud technology for the global life sciences industry. Our commitment to innovation and speed empowers companies of all sizes, from major pharmaceuticals to emerging biotechs, to deliver life-saving medications more efficiently.We are looking for a dynamic CRM Manager to join our North America Commercial Services team. This pivotal leadership role will focus on driving the success of our Vault CRM projects, enhancing our service delivery, and playing a critical role in the growth and advancement of our commercial services within the life sciences arena.As a Practice Manager within our CRM team, you will be a proven leader and mentor, passionate about fostering high-performing teams and ensuring customer satisfaction. You will lead our CRM initiatives, define our hiring strategies, and oversee key operational frameworks.
At Veeva Systems, we are at the forefront of transforming the life sciences industry with our innovative cloud solutions. We are a mission-driven organization dedicated to helping life sciences companies expedite the delivery of therapies to patients. As one of the fastest-growing SaaS companies in history, we achieved over $2 billion in revenue last fiscal year, with significant expansion opportunities on the horizon.Our core values—Do the Right Thing, Customer Success, Employee Success, and Speed—guide our operations. In 2021, we made history by becoming a public benefit corporation (PBC), committed to balancing the interests of our customers, employees, society, and investors.As a flexible 'Work Anywhere' company, we support our team members in thriving whether they choose to work from home or in the office.Join us in transforming the life sciences industry and making a meaningful impact on our customers, employees, and the communities we serve.The RoleWe invite you to join Veeva as we innovate the Quality domain by developing the Quality Cloud for Life Sciences. In this pivotal role, you will lead a professional services team focused on ensuring customer success throughout the implementation process and beyond. As a Practice Manager, you will guide a team renowned for its excellence in software implementation delivery.Your responsibilities in managing with a focus on operational excellence include:• Championing customer and employee success• Leading through hands-on and strategic initiatives• Fostering a positive and productive work environment• Implementing new practices to enhance delivery excellence• Creating innovative materials to support service delivery• Collaborating with global and cross-functional teams to achieve optimal outcomesAre you ready to leverage your leadership skills to drive innovation within the Quality Cloud?This position is remote, based in the US, with necessary travel.
Role overview Domino's Pizza, Inc. is looking for Delivery Drivers in Boston. This position focuses on bringing pizzas and other menu items to customers efficiently and safely. As a driver, each delivery is a chance to provide friendly service and represent the Domino's brand in the community. What you will do Bring orders to customers throughout the Boston area Handle food carefully and make sure each order is correct Interact with customers in a courteous and professional manner Pitch in with other team tasks when needed Who succeeds in this role Reliable and motivated people who show up ready to work Drivers comfortable navigating Boston streets and neighborhoods Those who enjoy helping customers and working with others Individuals who stay calm and effective during busy times
Full-time|On-site|Atlanta; Boston; Charlotte; Chicago; Dallas; Los Angeles; New York; San Francisco
Join our dynamic team as a Manager of Production Support and Service Reliability at Accordion. In this pivotal role, you will oversee the production support operations ensuring the reliability and efficiency of our services. Your leadership will be crucial in managing a talented team dedicated to resolving production issues while implementing proactive measures to enhance service reliability.We are looking for a strategic thinker who can balance technical expertise with excellent communication skills. You will collaborate with various departments to streamline processes and improve system performance.
Veeva Systems is a forward-thinking organization and a trailblazer in industry cloud solutions, dedicated to expediting the process of bringing therapies to patients in the life sciences sector. As one of the fastest-growing SaaS companies in history, we achieved over $2 billion in revenue in our last fiscal year and have significant growth opportunities ahead.At Veeva, our core values are paramount: Do the Right Thing, Customer Success, Employee Success, and Speed. We are distinguished as a public benefit corporation (PBC), a status we achieved in 2021, which legally obligates us to balance the interests of our customers, employees, society, and investors.As a Work Anywhere company, we provide the flexibility to work from home or in an office environment, enabling you to excel in your preferred setting.Join us in transforming the life sciences industry and making a positive difference for our customers, employees, and communities.The RoleAs the leader of our North America Commercial Services team, you will play a pivotal role in driving the success of our Vault CRM initiatives across the region. Your responsibilities will include optimizing our service delivery and significantly enhancing the growth and development of our commercial services within the life sciences sector.This position is perfect for a seasoned leader and mentor who is passionate about building effective teams and ensuring customer satisfaction. You will lead our CRM team, develop our hiring strategies, and oversee essential operational processes.
Veeva Systems is a purpose-driven leader in the industry cloud, dedicated to accelerating the delivery of therapies to patients within the life sciences sector. With our remarkable growth trajectory, we achieved over $2 billion in revenue in the last fiscal year, and we have significant expansion opportunities on the horizon.Our core values at Veeva include: Doing the Right Thing, Ensuring Customer Success, Fostering Employee Success, and Promoting Speed. We are proud to be a historic public benefit corporation (PBC), committed to balancing the interests of our customers, employees, society, and investors.As a fully remote company, we empower you with the flexibility to work from home or in the office, allowing you to thrive in your preferred environment.Join us in our mission to revolutionize the life sciences industry and make a meaningful impact on our customers, employees, and communities.The RoleAre you ready to apply your consulting expertise in a post-implementation role within the life sciences field? Veeva Systems is on the lookout for a Managed Services Consultant for our Align team. In this position, you will be an integral part of our Managed Services team, delivering ongoing application management and consulting support for clients utilizing Veeva Align. As a subject matter expert in Veeva Align, you will collaborate remotely with various clients through phone and web meetings to assist with their territory alignments and related processes. This role calls for a combination of product knowledge, consulting skills, and a strong commitment to customer success in the life sciences industry. This is a full-time, permanent role, designed to support multiple clients in a shared, dedicated capacity.Please note, this is a customer-facing position, and Veeva Systems does not plan to sponsor employment visa status (e.g., H-1B, OPT) for this role.
