Service Desk Analyst

ABOUT ROCKET LABRocket Lab is a leading end-to-end space company dedicated to revolutionizing access to space through responsive launch services, innovative spacecraft design and manufacturing, payloads, and satellite components. Our mission is to facilitate scientific exploration, Earth observation, and critical technological advancements to combat climate change and enhance national security.Our Electron rocket stands as one of the most frequently launched U.S. rockets, successfully deploying over 230 satellites into orbit. We are also advancing our Neutron rocket, a medium-lift, reusable launch vehicle designed for larger constellation deployments. Our Space Systems division develops a comprehensive range of satellites, payloads, and components, including those selected for NASA missions to the Moon and Mars, as well as technology utilized in the James Webb Space Telescope.JOIN THE NEUTRON TEAMBecome a vital member of Rocket Lab’s Neutron team, tasked with bringing our next-generation large rocket and its launch infrastructure to fruition. This role encompasses the design, testing, and implementation of Neutron’s structures and components, including the development of the Archimedes engines and the establishment of launch pads across the United States.ROLE OVERVIEW: STRUCTURAL ANALYSTAs a Structural Analyst, you will collaborate closely with design, manufacturing, and testing engineers to conceptualize, analyze, and validate both primary and secondary composite structures for the Neutron launch vehicle, overseeing your designs from inception through to completion. This position is located in Auckland, New Zealand, and offers the opportunity to contribute to ambitious projects that are set to redefine the future of space exploration.

ABOUT ROCKET LABRocket Lab is a pioneering space company that provides comprehensive launch services, innovative spacecraft design and manufacturing, payloads, satellite components, and much more, all aimed at making space accessible. Our rockets and satellites are integral to some of the most ambitious and critical missions in space, supporting scientific research, Earth observation, climate change initiatives, national security, and groundbreaking technology demonstrations.Our Electron rocket has emerged as the second most frequently launched U.S. rocket each year, successfully delivering over 230 satellites into orbit. We are also developing Neutron, our next-generation medium-lift, reusable launch vehicle designed to deploy larger satellite constellations. Our Space Systems division creates and manufactures a wide array of satellites, payloads, and their components, including spacecraft selected for NASA missions to the Moon and Mars, as well as components utilized in the James Webb Space Telescope.JOIN THE NEUTRON TEAMThe Neutron team at Rocket Lab is dedicated to realizing our new large rocket, Neutron, and its associated launch and test facilities. You will be involved in designing and testing Neutron's structures and components, activating its Archimedes engines, and establishing launch pads and test sites across the United States. Joining the Neutron team presents a unique opportunity to contribute to the inaugural launch of this groundbreaking rocket.SENIOR STRUCTURAL ANALYSTAs a Senior Structural Analyst within Rocket Lab’s Analysis team, you will play a key role in analyzing, validating designs, and enhancing Rocket Lab’s portfolio of Launch Vehicles, Space Systems, and Space Components. This position is located in Auckland, New Zealand. Be part of a motivated team tackling complex challenges, delivering on exciting missions, and shaping the future of space exploration!

Join AECOM as a Graduate Structural Engineer in Building Structures in 2027. You will play a vital role in designing and analyzing structural systems for various projects, contributing to innovative and sustainable solutions.

Role Overview AECOM is hiring a Principal Structural Engineer focused on Transport Infrastructure in Auckland. This role leads major projects that influence how people and goods move across the region. What You Will Do Oversee structural design and delivery for transport projects Guide and mentor a team of engineers Work closely with colleagues across multiple disciplines to achieve project goals Contribute technical expertise to ensure high-quality outcomes

At ZURU, we are dedicated to transforming industries and redefining norms through our commitment to innovation and automation. Our brands embody this mission: ZURU Toys reinvents play, ZURU Tech spearheads the next building revolution, and ZURU Edge crafts contemporary consumer packaged goods for today's market.Established in 2003 by the EY Entrepreneur of the Year brothers, Nick and Mat Mowbray, ZURU has expanded to over 5,000 employees across more than 30 global locations.As one of the leading toy manufacturers worldwide, our award-winning brands include Bunch O Balloons, Mini Brands, XSHOT, Rainbocorns, and Smashers. Our consumer packaged goods portfolio features Millie Moon, RASCALS, MONDAY Haircare, BONKERS Pet Treats, DAISE Beauty, GUMI YUM Surprise, and many others.For further details, visit us at www.zuru.com.Position OverviewWe are seeking a Supply Chain Data & Systems Analyst who possesses strong data analysis and business intelligence skills, along with experience in systems-related projects within Supply Chain and Logistics. This role involves enhancing our supply chain data frameworks, creating and maintaining BI dashboards, and contributing to initiatives that streamline logistics processes.The ideal candidate will engage in hands-on data analysis, reporting, and dashboard creation, while also collaborating with our development team in India on system-related projects and various ad-hoc tasks in Supply Chain. Additionally, this position supports commercial decision-making through cost modeling, RFQ analysis, and structured analytical support for internal stakeholders.This opportunity is perfect for individuals with a robust analytical background eager to expand their expertise and advance their careers in a global organization.Position ImpactAs ZURU continues to grow internationally across diverse categories and markets, the demand for accurate data and visibility in logistics operations becomes increasingly vital. This role is instrumental in ensuring that supply chain reporting is precise, accessible, and fit for purpose.By enhancing dashboards, improving data quality, and fortifying reporting foundations, the Supply Chain Data & Systems Analyst empowers the organization to better assess logistics performance and supports cost and service efficiency.

About Foodstuffs North Island Foodstuffs North Island, also known as Foodies, owns and operates New World, PAK’nSAVE, Gilmours, and Four Square. With more than 320 stores and over 27,000 team members across Te Ika-a-Māui, the co-operative focuses on enriching the lives of New Zealanders through customer-focused and efficient retail operations. Role Overview: Senior Business Analyst – EEx Programme This Senior Business Analyst position supports the Employee Experience (EEx) Programme, an initiative to modernize people and payroll systems at Foodstuffs North Island. The goal is to streamline processes, boost efficiency, and improve the work environment for teams throughout the business. Based at Foodstuffs Landing Drive in Mangere, Auckland, this role partners closely with programme delivery and people systems teams. The analyst plays a key part in clarifying complex challenges, defining the real problems, and ensuring that system and process changes align with business and employee needs. Key Responsibilities Work with stakeholders to understand business requirements and gather insights. Accurately frame challenges and establish clear success criteria for solutions. Facilitate solutions that support both organizational goals and employee expectations.

Role Overview Xero is seeking a Lead Data Analyst for an 11-month fixed-term contract based at Xero 4, 96 St Georges Bay Rd, Auckland. This position focuses on building strong marketing analytics frameworks that help drive quick, informed decisions. The work centers on gathering requirements, collecting and analyzing data, and turning findings into practical insights that support digital and customer-focused outcomes. What You Will Do Analyze marketing experiments and provide evaluations that help partner teams set new priorities. Design and assess A/B tests and other experiments to improve digital performance and customer engagement. Develop data assets and models that support reporting and guide strategic decisions. Identify and report data quality issues to engineering teams to improve data coverage and instrumentation. Translate complex data into clear stories and visuals for non-technical audiences. Team and Collaboration This role reports to the Advanced Analytics Manager. The Lead Data Analyst works closely with an Australia-based analytics team and partners with groups such as Customer Engagement to examine trends and customer behavior. The goal: ensure Xero’s global community benefits from strong technology and insight-driven marketing. Work Environment This is a parental leave cover for 11 months. Xero supports a hybrid work model, blending remote work with regular in-office “boost days” to foster collaboration and team connection. What We’re Looking For Advanced SQL skills and experience working with large, complex data platforms. Solid background in experimentation frameworks and A/B testing. Experience using tools like Python, Google Analytics, or Big Query for data extraction and manipulation. Ability to communicate findings through clear narratives and compelling visualizations. Interested candidates are encouraged to apply even if all requirements are not met exactly.

We are seeking a highly skilled Senior Business Analyst to join our dynamic team at System Canada Technologies in Auckland. In this role, you will leverage your expertise to analyze business needs, develop solutions, and drive project initiatives that enhance our IT operations. Your analytical skills will be crucial in ensuring the successful implementation of projects that align with our strategic goals.You will collaborate with cross-functional teams and stakeholders to gather requirements, develop project documentation, and facilitate effective communication throughout the project lifecycle.

Join our dynamic team at System Canada Technologies as an IT Asset Management Analyst. In this role, you will play a crucial part in overseeing and optimizing our IT asset management processes. Your responsibilities will include tracking and managing hardware and software assets, ensuring compliance with licensing agreements, and supporting our IT team in maintaining accurate inventory records.

Foodstuffs North Island seeks a DC Replenishment Business Analyst to strengthen inventory management at the distribution center on Landing Drive in Mangere, Auckland. The main focus is to ensure stock levels meet both customer demand and the center’s operational objectives. Key responsibilities Analyze inventory and replenishment data to identify patterns and highlight opportunities for improvement. Collaborate with teams across the business to communicate findings and shape practical solutions. Translate data insights into actions that support efficient distribution center operations. Contribute to ongoing efforts to refine and improve replenishment processes. Location This role is based at Foodstuffs Landing Drive in Mangere, Auckland.

KPMG New Zealand provides professional services nationwide, working with clients and colleagues to help achieve strong results for communities throughout the country. The firm’s approach is shaped by four core values: Integrity, Courage, Excellence, and Together for Better. Role overview The Senior Risk Evaluation Analyst position centers on supporting both clients and internal teams. This role contributes to projects that aim to deliver positive impacts for New Zealand communities, in line with KPMG’s values. What you will do Work closely with clients and colleagues to evaluate and manage risk. Support initiatives that align with the firm’s commitment to integrity and excellence. Help drive outcomes that benefit communities across New Zealand. Requirements Alignment with KPMG New Zealand’s values: Integrity, Courage, Excellence, and Together for Better. Commitment to supporting positive outcomes for clients and communities.

About Vulcan Founded in 1995, Vulcan is a leading metals distributor and processor across Australasia. With 69 locations and a team of 1,300 across New Zealand and Australia, Vulcan focuses on strong service and ongoing improvement. People are at the center of the company’s success. Role Overview The Senior Business Analyst will play a key role in project delivery and quality improvement. This position works closely with internal development teams and stakeholders to identify the right problems and deliver meaningful solutions. The role goes well beyond gathering requirements, emphasizing hands-on involvement and innovative thinking. Main Responsibilities Write clear, testable user stories and acceptance criteria Work directly with developers and QA to shape and refine solutions Drive rapid delivery with a focus on MVPs Lead agile ceremonies: stand-ups, sprint reviews, backlog grooming, and retrospectives Support proof of concepts through hands-on guidance and review Facilitate workshops to identify and define business challenges Report regularly to senior stakeholders on progress, risks, and outcomes Required Experience and Skills At least 5 years as a Business Analyst, preferably with ERP experience Strong delivery focus: able to maintain momentum and hold teams accountable Experience working with agile methodology, MVP, and value-driven delivery Confident and constructive when challenging ideas Critical thinker who considers options before proposing solutions Excellent facilitation and communication skills to bridge technical teams and stakeholders What Vulcan Offers Work that directly shapes business operations An environment where insights and initiative are valued Collaboration with diverse teams delivering solutions with real impact A supportive culture focused on high standards and shared success Additional Information Applicants must currently reside in New Zealand or hold a valid New Zealand work visa. Health and safety are priorities at Vulcan. The selected candidate will need to complete a pre-employment drug screen as part of the recruitment process.

Ampol Limited is looking for a Loyalty Marketing Analyst to join the team in Auckland. This role centers on using data analytics to guide and enhance marketing strategies that build stronger customer loyalty and retention. Key responsibilities Analyze customer data to uncover trends and insights that support loyalty marketing initiatives. Collaborate with colleagues from different departments to design and improve marketing campaigns. Contribute to the creation of campaigns that engage customers and reinforce a positive brand experience. Location This position is based in Auckland.

Join Lightspeed HQ as a Senior Revenue Operations Analyst and play a pivotal role in shaping our revenue strategy. You will collaborate with cross-functional teams to analyze and optimize our sales processes, ensuring maximum efficiency and effectiveness. Your insights will drive data-informed decisions, enhancing our revenue generation efforts.

As a Business Analyst at Vista Group, your primary role will be to convert customer and business needs into a software design that aligns with the Vista framework, supporting our technical advancements.Your Responsibilities You will engage directly in scoping, gathering requirements, conducting gap analysis, and designing functional specifications. Your collaborative and consultative mindset is essential to ensure the proposed designs gain acceptance from stakeholders across all levels of the organization. Collaborating with the product team and account managers, you will identify both functional and non-functional requirements, working closely with engineering squads, architects, subject matter experts, UX designers, and other critical partners to create tailored solutions. A solid understanding of both the end-user and technical perspectives is vital for success in this role. About Vista GroupVista Group is a premier software provider for the cinema industry, established over 25 years ago in Auckland, New Zealand. We cater to cinemas, film distributors, and movie enthusiasts around the globe.Our headquarters is situated in the City Works Depot, Auckland, with additional offices and subsidiaries in Sydney, Los Angeles, London, Amsterdam, Cape Town, Shanghai, Mexico City, and Kuala Lumpur. We leverage cutting-edge technologies and foster a fun, agile, and collaborative work environment. Our commitment to innovation has solidified our reputation as one of New Zealand's top tech companies.Our Shared StandardsAt Vista Group, our Shared Standards guide our teamwork and reflect the values we uphold. The way each team member embodies these standards is a marker of performance and success, aligning with our vision and strategy.One Crew • We are a diverse team across various locations and functions, thriving on connection, assistance, and collaboration.Shine a Light • We prioritize open communication, explaining the reasoning behind our actions and seeking clarification when needed.Make it Happen • We drive positive outcomes as individuals and teams through a commitment to delivery.Chase Great • We continuously challenge ourselves and each other to pursue improvement.

****INTERNAL POSITION ONLY ****About the RoleWe are excited to offer a remarkable opportunity for you to enhance your leadership capabilities within our Service Desk as a Senior Service Desk Analyst!In this pivotal role, you will provide support to the team and collaborate with management to ensure our daily operations run smoothly, meeting our targets and commitments to our customers.You will be part of a cohesive team of dedicated professionals who support each other during busy periods and assist with more complex queries.Key Responsibilities:Assist the team in our daily operationsManage Knowledge Articles – ensuring they are current and effectiveOversee Quality Assurance – reviewing calls and tickets, providing coaching as neededEnhance customer satisfaction and manage escalations from customers and teammatesProvide coaching and development, including training new team membersBuild and maintain relationships with key stakeholders across Datacom, our customers, and vendorsSupport project initiativesAbout You:Our ideal candidates will possess:Strong problem-solving skills – you are proactive in suggesting improvements while prioritizing customer experienceExcellent service orientation, communication, and written skillsThe ability to work independently and guide others as neededA good understanding of ITIL service delivery methodology, or a willingness to learn

About Rocket Lab Rocket Lab delivers launch services, spacecraft design and manufacturing, payload deployment, and satellite components. The company’s mission is to make space more accessible for organizations worldwide. Rocket Lab’s engineering and launches support scientific research, Earth observation, climate initiatives, national security, and new technology demonstrations. The Electron rocket ranks as the second most frequently launched rocket in the United States each year, with over 230 satellites delivered to orbit. Rocket Lab is also developing Neutron, a medium-lift, reusable launch vehicle built for larger constellation deployments. The Space Systems division designs and manufactures satellites, payloads, and components used in NASA missions to the Moon and Mars, as well as parts for the James Webb Space Telescope.

ABOUT ROCKET LABRocket Lab is a pioneering end-to-end space enterprise dedicated to providing responsive launch services and comprehensive spacecraft design and manufacturing. Our mission is to democratize access to space. The rockets and satellites we develop and launch facilitate some of the most ambitious and crucial space missions worldwide, contributing to scientific exploration, Earth observation, climate change initiatives, national security, and innovative technology demonstrations.Our Electron rocket has emerged as the second most frequently launched U.S. rocket annually, successfully delivering over 230 satellites into orbit. As we continue to innovate, we are also in the process of developing Neutron, our next-generation medium-lift, reusable launch vehicle designed for larger constellation deployments. Our Space Systems division specializes in the design and construction of a diverse array of satellites, payloads, and components. Notably, our spacecraft have been selected to support NASA missions to the Moon and Mars, including components utilized in the James Webb Space Telescope.At Rocket Lab Space Systems, we are redefining the boundaries of what is achievable in space. From launching the CAPSTONE mission for NASA's Artemis program to becoming only the second company to successfully execute orbital reentry for microgravity manufacturing, we are constantly pushing the limits. Our next frontier: Mars. We are designing and building spacecraft for groundbreaking scientific missions alongside NASA and UC Berkeley.Our vertical integration enables us to manufacture everything from bespoke satellites for complex missions to complete constellations. This allows us to act swiftly, innovate continuously, and tackle challenges that others cannot. Join our Space Systems team and be part of a growing group of talented and dedicated individuals committed to reshaping the possibilities of space exploration.

ABOUT ROCKET LABRocket Lab is a pioneering aerospace company at the forefront of space technology, providing cutting-edge launch services, comprehensive spacecraft design and manufacturing, payloads, satellite components, and more. Our mission is to democratize access to space, enabling ambitious global endeavors in scientific exploration, Earth observation, climate action, national security, and innovative technology demonstrations.Our Electron rocket has established itself as the second most frequently launched U.S. rocket annually, successfully delivering over 230 satellites into orbit. We are currently developing Neutron, an advanced medium-lift, reusable launch vehicle designed for larger constellation deployments. Our Space Systems division specializes in designing and manufacturing an extensive range of satellites, payloads, and their components, including missions selected by NASA for lunar and Martian exploration and components for the James Webb Space Telescope.JOIN OUR TEAMBe part of a dynamic team that is reshaping the aerospace industry and launching your career to new heights!ABOUT ENGINEERING AT ROCKET LAB:Engineering is the backbone of Rocket Lab. Our team boasts a proven history of developing world-class rockets and spacecraft that revolutionize the way we access and utilize space. Collaborate with talented engineers from diverse backgrounds in a stimulating environment that fosters innovation and excellence.