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Experience Level
Manager
Qualifications
Proven experience in service desk or technical support management. Strong leadership and team management skills. Excellent communication and interpersonal abilities. Familiarity with IT service management frameworks (ITIL preferred). Ability to analyze data and generate reports to drive decision-making. Technical background in IT systems and support.
About the job
We are seeking a dynamic and results-oriented Service Desk Manager to lead our customer support team at Greenthumb Industries. In this pivotal role, you will oversee the daily operations of the service desk, ensuring high-quality service delivery and continuous improvement in our support processes.
Your responsibilities will include managing team performance, developing training programs, and implementing best practices to enhance service efficiency. As a key player, you will collaborate with cross-functional teams to identify and resolve service issues, ensuring customer satisfaction remains our top priority.
If you are passionate about technology and customer service, and you thrive in a fast-paced environment, we encourage you to apply!
About Greenthumb Industries
Greenthumb Industries is a leading provider of horticultural products and services, dedicated to delivering exceptional quality and customer satisfaction. Our team is passionate about innovation and sustainability, making us a trusted partner in the green industry.
Full-time|$130K/yr - $150K/yr|Remote|Chicago, IL or Remote, USA
Manager, Professional Services About This Role As the Manager of Professional Services at FourKites, you will spearhead and nurture a talented team of Implementation Managers dedicated to executing large-scale transformations for our Global 1000 clientele. Your mission is to empower these organizations to fully leverage the capabilities of FourKites' AI-driv…
Are you ready to empower the world's connections?At Kong, we understand that not every candidate will meet all listed qualifications, but if you're interested in this role, we encourage you to apply. We're seeking candidates with strong capabilities in key areas while having a willingness to learn and grow in others.About the Role:We invite you to join us as a Professional Services Operations Manager, a critical position aimed at scaling our Services division and fostering operational excellence through strategic program execution, system improvements, and comprehensive reporting. This high-impact role offers visibility and the chance to collaborate closely with PS leadership, streamline back-office procedures, and develop systems that empower our teams to deliver with both efficiency and profitability.If you thrive on tackling complex operational challenges, optimizing workflows within Professional Services, and building scalable systems that enhance customer experiences and financial outcomes, this is your chance to contribute to the growth of a leading Professional Services organization.Key Responsibilities:Serve as the operational backbone for essential Professional Services programs, encompassing monetization initiatives, investment management, and tracking customer outcomes.Enhance team productivity by streamlining workflows, minimizing manual processes, and improving overall efficiency.Implement automation and AI solutions to eliminate repetitive tasks, allowing for more focus on customer engagement.Work collaboratively with Salesforce administrators to optimize and scale Professional Services systems.Support and refine core administrative operations, including month-end procedures, expense management, revenue tracking, forecasting, partner costs, and ROI analysis.Maintain and enhance our reporting suite to provide PS leadership with accurate, real-time insights into expenditures, forecasts, performance metrics, and customer outcomes.Collaborate with Finance and RevOps to align Professional Services financial planning and reporting with broader organizational objectives.Conduct in-depth analyses of margins, revenue, costs, program performance, and customer trends, delivering timely insights for leadership decision-making.Act as the primary resource for all inquiries related to PS systems, processes, and analytics.Qualifications:Proven experience in operations management, preferably within a Professional Services context.Strong analytical and problem-solving skills, with a focus on data-driven decision-making.Excellent communication and collaboration skills, enabling effective partnerships across departments.Experience with Salesforce and other PS systems is a plus.A passion for optimizing processes and enhancing the customer experience.
Full-time|$140K/yr - $165K/yr|On-site|US | Illinois | Chicago
OpenGov creates AI and ERP solutions tailored for local and state governments across the United States. Over 2,000 public sector organizations, including cities, counties, state agencies, school districts, and special districts, use the OpenGov Public Service Platform to improve operations, address challenges, and strengthen public trust. The platform covers areas such as enterprise asset management, procurement, contract management, accounting, budgeting, billing, revenue management, permitting, licensing, transparency, and open data. All products connect within the OpenGov ERP, supporting agencies as they prioritize and maximize the value of their decisions. More details about the company’s mission and vision for accountable, high-performance government can be found at OpenGov.com. Role overview The Manager of Professional Services (Solution Consultant) oversees the scoping process for Solution Consultants and reports directly to the Professional Services Director. This position plays a key role in ensuring that professional services engagements are scoped accurately and on time, which supports successful project implementations and strong customer satisfaction. Key responsibilities Lead and develop the scoping process for Solution Consultants involved in professional services engagements. Ensure all scoping activities are detailed, timely, and set the foundation for effective project delivery. Translate organizational objectives into scalable scoping processes and operating models. Drive team development and continuous process improvement to align with company goals. Take ownership of the quality, effectiveness, and scalability of the scoping function, with attention to its impact on project delivery and customer outcomes. Use strong critical thinking and project management skills, particularly when dealing with ambiguity or changing requirements. Location This position is based in Chicago, Illinois (US).
Full-time|$135K/yr - $150K/yr|On-site|US | Illinois | Chicago
OpenGov stands at the forefront of AI and ERP solutions tailored specifically for local and state governments across the U.S. With over 2,000 municipal entities—including cities, counties, state agencies, and educational districts—entrusting their operations to the OpenGov Public Service Platform, we empower these organizations to enhance efficiency, embrace change, and bolster public confidence. Our suite of industry-leading products encompasses enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, as well as transparency and open data. These innovative solutions are unified within the OpenGov ERP, enabling public sector organizations to prioritize effectively and maximize ROI with every decision made. Discover our mission to facilitate more effective and accountable governance and our vision for high-performance government in every community at OpenGov.com.Job Summary:As a pivotal member of our team, the Manager will operate under the guidance of a Professional Services Director or Senior Manager, leading a dynamic group of Implementation Analysts and/or Implementation Consultants. Your primary responsibility will be to ensure the timely and budget-conscious deployment of OpenGov solutions, achieving high levels of customer satisfaction. This role demands not only leadership and oversight but also a robust technical skill set, particularly in data preparation, workflow documentation, and product configuration. You will play a critical role in mentoring your team on technical problem-solving, maintaining quality implementation standards, and collaborating cross-functionally to enhance delivery efficiency.Responsibilities:Lead, coach, and mentor a team of Implementation Analysts and/or Implementation Consultants, cultivating a strong team culture, accountability, and ongoing professional development.Oversee the execution of high-quality customer implementations, guiding data requirements gathering, technical platform configuration, and administrator training.Assist team members in resolving technical issues pertaining to data formatting, system logic, and configuration workflows.Uphold consistency and quality in delivery by reinforcing implementation methodologies, process documentation, and technical standards.Provide hands-on support for complex projects, offering insights on data transformation strategies and workflow optimization.Gain an understanding of customer challenges and collaborate with cross-functional teams to simplify, enhance, and automate existing processes that will improve customer experiences.
Full-time|On-site|Toronto, Canada; Chicago, USA; New York, USA; Boston, USA; California, USA; Washington, USA; Houston, Texas
Join Hootsuite as the Vice President of Professional Services, where you will lead our dedicated team in delivering exceptional client experiences. In this pivotal role, you will be responsible for driving strategies that enhance service delivery and ensure customer satisfaction across various sectors. Your expertise will be crucial in managing and developing our professional services team, overseeing project execution, and fostering strong client relationships.We are looking for a visionary leader who thrives in a fast-paced environment, is passionate about digital transformation, and can effectively communicate complex solutions to clients. If you are ready to shape the future of social media management, we want to hear from you!
Full-time|On-site|Chicago, Illinois, United States
At Ripple, we are pioneering a future where value transfers as seamlessly as information does today. Our innovative crypto solutions cater to financial institutions, businesses, governments, and developers, enhancing the global financial landscape and fostering greater economic equality and opportunities worldwide. Join us to engage in meaningful work and develop your skills alongside a supportive team.If you are eager to witness your impact and unlock remarkable career advancement, we invite you to join us in creating tangible value in the world.THE WORK:Ripple Treasury (previously GTreasury) stands at the forefront of integrated SaaS treasury and risk management solutions for the modern treasurer. Utilizing cutting-edge technology, Ripple Treasury empowers organizations on their journey toward strategic treasury management, offering complete visibility into cash, liquidity, payments, and financial risk management.We are currently seeking a Professional Services Consultant to become a vital part of our team. In this role, you will oversee the design and analysis of customer requirements related to the Financial Instruments module of our Treasury management system, ensuring that implementation aligns with these requirements on schedule and within budget.WHAT YOU’LL DO:Facilitate discovery sessions to gather technical requirements and business processes concerning the management of clients' financial instruments portfolios, including debt instruments, derivatives, and investments.Thoroughly document and understand the complete scope of implementation requirements.Communicate design rationale and functional strategy to effectively achieve objectives.Serve as a Subject Matter Expert (SME) for financial instruments and risk, providing training to both clients and internal teams on the module and market best practices.Contribute to the solution's construction and implementation.Assist in supporting and troubleshooting delivered solutions during implementation.Ensure projects adhere to specifications and budgetary constraints.Exceed client expectations in product setup and service delivery.Provide Tier 2 support for escalated client issues related to financial instruments.Identify up-selling opportunities and direct them to appropriate channels.
Full-time|On-site|Chicago, Illinois, United States
Ripple is looking for a Professional Services Consultant to join the team in Chicago, Illinois. This position centers on helping clients achieve their goals by implementing Ripple’s services and driving ongoing improvements. Collaboration with colleagues across the company is a key part of the role. Key responsibilities Coordinate with cross-functional teams to deliver Ripple’s services to clients Guide clients through the implementation process and strive for strong client satisfaction Identify, analyze, and resolve issues as they come up during projects Continuously refine processes to better serve client needs Location This role is based in Chicago, Illinois, United States.
J. S. Held LLC seeks a Finance Transformation Lead based in Chicago. This position centers on shaping and refining financial strategies and processes within the professional services sector. The Finance Transformation Lead works alongside teams across the company to strengthen financial operations and contribute to improved service delivery. Key responsibilities Work with colleagues from multiple departments to pinpoint and implement enhancements in financial workflows. Lead efforts to streamline processes and increase efficiency in finance-related tasks. Support projects that enhance service delivery and contribute to higher client satisfaction. Role impact This position plays a central role in driving change throughout financial operations, supporting J. S. Held LLC in delivering stronger results for clients and internal teams.
Full-time|On-site|Austin | Chicago | New York City | Salt Lake City | San Francisco
Join Gong.io as a Senior Outcomes Architect in our Professional Services Sales team. In this role, you will leverage your expertise to drive strategic initiatives that enable our clients to maximize their outcomes through our cutting-edge solutions. You will collaborate with cross-functional teams to define and implement best practices, ensuring the successful deployment of our services.As a key player in the organization, you will engage directly with clients, providing insights and tailored recommendations to enhance their experience and success with Gong.io. If you are passionate about transforming customer journeys and delivering measurable results, we want to hear from you!
Full-time|On-site|Chicago, Illinois, United States
Join our dynamic team at O'Hagan Meyer as a Professional Development Coordinator. In this pivotal role, you will be responsible for designing and implementing professional development programs that empower our employees to achieve their full potential. You will collaborate with various departments to assess training needs, develop engaging learning materials, and facilitate workshops that enhance skill sets.Your contributions will directly support our mission to foster a culture of continuous learning and growth within the organization. If you are passionate about employee development and possess a strong understanding of adult learning principles, we encourage you to apply.
Role overview RR Donnelley is hiring a Client Service Professional to support healthcare clients in Chicago. The position involves providing attentive service and ensuring requests from healthcare organizations are managed accurately and on time. What you will do Act as the primary contact for healthcare clients, responding to their questions and needs. Collaborate with internal teams to coordinate solutions and help achieve client satisfaction. Uphold a high standard of service with strong attention to detail and timely responses.
Role overview Senior Lifestyle seeks a Housekeeper in Chicago to help maintain a clean and comfortable setting for residents. This position plays a key part in supporting a safe and welcoming atmosphere for seniors. What you will do Keep resident rooms and shared spaces clean and orderly Help ensure a hygienic environment for everyone in the community Provide consistent cleaning services that contribute to residents’ comfort and well-being Who we are Senior Lifestyle focuses on quality care and a supportive environment for seniors living in Chicago.
Full-time|On-site|Chicago, Florida, New York, San Francisco
Join the prestigious Point72 Academy as an Investment Analyst in our 2026-2027 program designed for experienced professionals. This program provides a unique opportunity to enhance your analytical skills, gain insights into investment strategies, and collaborate with seasoned experts in the financial sector.At Point72, you will immerse yourself in a dynamic learning environment that challenges you to think critically and creatively. Our commitment to excellence and innovation sets us apart, providing you with the tools and resources necessary to thrive in the competitive world of finance.
Full-time|On-site|Chicago, Illinois, United States
We are seeking a dynamic and results-oriented Service Desk Manager to lead our customer support team at Greenthumb Industries. In this pivotal role, you will oversee the daily operations of the service desk, ensuring high-quality service delivery and continuous improvement in our support processes.Your responsibilities will include managing team performance, developing training programs, and implementing best practices to enhance service efficiency. As a key player, you will collaborate with cross-functional teams to identify and resolve service issues, ensuring customer satisfaction remains our top priority.If you are passionate about technology and customer service, and you thrive in a fast-paced environment, we encourage you to apply!
The Facilities Services Manager is essential for ensuring the safe, efficient, and cost-effective operation of a diverse facilities portfolio across multiple states. This pivotal role involves the reception, prioritization, and assignment of maintenance work orders to both internal technicians and external vendors. The successful candidate will demonstrate exceptional coordination, communication, and operational oversight to align facilities services with the overarching organizational objectives and service standards.Key ResponsibilitiesOperations & DispatchEfficiently receive, prioritize, and dispatch maintenance work orders based on urgency, location, technician availability, and business priorities.Coordinate internal maintenance technicians to ensure timely and effective service delivery.Manage external vendors as necessary to meet operational demands.Stakeholder & Cross-Functional CoordinationCollaborate with internal departments to facilitate smooth operations and prompt completion of maintenance requests.Act as the primary contact for maintenance-related inquiries, providing timely updates to internal stakeholders.Budget & Cost ManagementImplement best practices and standards to ensure cost-effective repairs and maintenance activities.Oversee inventory, materials, tools, equipment, and vehicle-related expenses.Review credit card usage and expenses to ensure adherence to company policies.Vendor & Performance ManagementMonitor and assess external vendor performance to ensure quality, responsiveness, and compliance with established standards.Contribute to the performance evaluation of internal maintenance staff by overseeing work quality and expense management.Reporting & DocumentationMaintain accurate records of service requests, work orders, and maintenance activities within the company’s maintenance management system.Generate and analyze reports on maintenance activities, identifying trends, risks, and opportunities for improvement through key performance indicators.Customer Service & Emergency ResponsePromptly and professionally address and resolve service inquiries or complaints.Coordinate and support emergency maintenance responses as required.Compliance & SafetyEnsure that all maintenance activities comply with company policies, safety regulations, and relevant industry standards.Fleet & Vehicle OversightManage and track service and maintenance requirements for technician vehicles to ensure reliability and readiness.
Join Stanley Consultants, a globally recognized engineering firm with a proud history of over a century in the industry. We are committed to fostering a culture of integrity, innovation, and sustainability. Our mission is to enhance client experiences while addressing the most pressing challenges of our time, creating a connected and enriched world for everyone. As an employee-owned company, we prioritize a People First approach that distinguishes us within the consulting engineering space. At Stanley, your contributions are valued, your professional growth is encouraged, and your achievements contribute to our collective success. With flexible work arrangements, competitive compensation, excellent benefits, and a strong community focus, Stanley Consultants is the ideal place to build a rewarding, long-term career.Job Title - Client Service ManagerLocation - Chicago, IL Job Type - HybridRequisition ID - 11163We are looking for a dynamic Client Service Manager (CSM) to spearhead business development and client engagement in our Water, Wastewater, and Water Resources sectors within the Chicago area and across Illinois, Wisconsin, and Michigan. This pivotal role is centered on generating new opportunities, cultivating client relationships, and designing comprehensive client solutions that utilize Stanley’s extensive service offerings.The ideal candidate will take on a key leadership role, enhancing Stanley’s market footprint in the Midwest by identifying emerging client needs, directing strategic pursuits, and securing project wins. This role is client-facing and growth-oriented, supported by dedicated delivery teams for project execution.
Remote Healthcare Consultant – Participate in Paid Focus Groups & SurveysAre you a dedicated physician or healthcare professional looking for flexible, remote work opportunities? Join our nationwide paid focus groups and surveys, providing invaluable insights on medical products and services—all from the convenience of your home.Key Responsibilities:Engage in focus groups and clinical studies, earning up to $100 for each completed survey.Deliver detailed feedback on various medical products and services.Utilize and assess medical products or services, sharing your experiences during scheduled discussions.Qualifications:Open exclusively to medical physicians and healthcare professionals.Required: a smartphone with a functional camera or a desktop/laptop equipped with a webcam.A reliable high-speed internet connection is essential.Strong interest in medical topics and ability to follow detailed instructions.Benefits:Flexible scheduling for online or, when available, in-person participation.Fully remote—eliminating the need for commuting.No minimum hour requirement; perfect for part-time or full-time availability.Receive complimentary samples of medical products as a token of appreciation for your feedback.Ideal for healthcare professionals looking to supplement their income through remote, flexible work.Note: This position is designed to supplement your income and should not be viewed as full-time employment.Apply today to lend your expertise, support healthcare innovation, and enjoy the perks of remote work!APPLY AT: https://5o6x7a.ttrk.io/664d3bcba5f437000170a12c
Join our dynamic team at NY Marketing Firm as a Customer Service Manager! In this role, you will have the opportunity to lead and inspire a team dedicated to providing exceptional customer experiences. You will be responsible for developing customer service strategies, managing daily operations, and ensuring that our clients receive the highest level of support.
Are you an experienced Tax Professional with a CPA certification looking for a flexible work-from-home opportunity? Join our team at dev2, where you can leverage your skills while enjoying the benefits of remote work.In this role, you will handle a diverse range of tax-related tasks, ensuring compliance and accuracy. Your expertise will directly contribute to our clients' financial success. If you have over 2 years of paid tax experience and are ready to take your career to the next level, we want to hear from you!
Join our dynamic team at dev2 as a Tax Professional, where you can work from the comfort of your home. We are seeking an experienced individual with over 2 years of paid tax experience to provide exceptional service to our clients. If you are passionate about tax preparation and want to contribute to a growing firm, we want to hear from you!
