About the job
The City of New York is seeking a Service Desk Operations Analyst to support IT service delivery across the organization. This position focuses on resolving technical issues, assisting users, and maintaining steady day-to-day operations at the IT service desk.
What You Will Do
- Troubleshoot and resolve technical problems for end users
- Deliver responsive and courteous customer service
- Help ensure the IT service desk operates efficiently
Location
This role is based in New York, NY.
