City of New York logoCity of New York logo

Service Desk Operations Analyst

On-site Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Experience Level

Entry Level

Qualifications

The ideal candidate will possess strong analytical skills, hands-on experience with IT service management, and excellent communication abilities. A Bachelor's Degree in Computer Science or a related field is preferred. Familiarity with ITIL frameworks and experience in a help desk environment will be advantageous.

About the job

The City of New York is seeking a Service Desk Operations Analyst to support IT service delivery across the organization. This position focuses on resolving technical issues, assisting users, and maintaining steady day-to-day operations at the IT service desk.

What You Will Do

  • Troubleshoot and resolve technical problems for end users
  • Deliver responsive and courteous customer service
  • Help ensure the IT service desk operates efficiently

Location

This role is based in New York, NY.

About City of New York

The City of New York is committed to delivering high-quality services to its residents. We pride ourselves on fostering an inclusive and innovative work environment that supports the professional growth of our employees.

Similar jobs

Browse all companies, explore by city & role, or SEO search pages.

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.