Credence Management Solutions, LLC logoCredence Management Solutions, LLC logo

ServiceNow SPM Developer

Credence Management Solutions, LLCMclean, Virginia, United States
On-site Full-time

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Experience Level

Experience

Qualifications

Experience in implementing and configuring SPM modules (Ideation, Demand, Project & Portfolio, Resource, APM). Expertise in building and maintaining prioritization models, approval chains, and intake pipelines utilizing Flow Designer. Proficiency in developing scoped applications, script includes, client scripts, and UI policies to streamline demand-to-project workflows and enforce business rules. Ability to partner with business stakeholders to gather requirements and translate them into actionable tasks. Capability to design Performance Analytics indicators, dashboards (scorecards, resource heatmaps, demand backlogs), and custom reports. Experience leveraging Analytics Designer and data streams for real-time portfolio metrics. Leadership in conducting stakeholder workshops each sprint to map processes, demonstrate solutions, and gather feedback. Conducting training sessions with peers, business users, and stakeholders. Authoring and updating knowledge articles, user guides, and documentation on SPM best practices. Diagnosing and resolving issues in automated flows and custom code; performing regression testing. Monitoring system performance and applying optimizations (indexing, caching strategies, or script improvements) to enhance load times. Owning multiple SPM user stories each sprint: defining acceptance criteria, estimating effort, and demonstrating completed work. Collaborating with the business to define and optimize the intake process for ideas and demands into SPM. Actively participating in backlog grooming, daily stand-ups, sprint reviews, and retrospectives. Performing troubleshooting and root cause analysis, while developing and implementing fixes.

About the job

At Credence, we are dedicated to fulfilling our clients' mission-critical objectives through innovative technological solutions. Our services encompass advanced capabilities in AI/ML, enterprise modernization, and intelligence solutions for leading federal defense and healthcare organizations. Through strong partnerships and mutual trust, we empower our clients to achieve success in their missions and contribute to a secure, prosperous future for our nation.

As a privately held company consistently recognized as a top workplace, we have proudly featured on the Inc. 5000 Fastest Growing Private Companies list for the past 12 years. Our commitment to servant leadership drives our belief that focusing on the success of our clients, team members, and partners leads to collective achievements.

Currently, Credence is seeking a talented ServiceNow professional to enhance the development and configuration of Service Portfolio Management (SPM). This role involves collaborating with cross-functional teams to ensure the successful delivery of solutions that align with business objectives and requirements.

About Credence Management Solutions, LLC

Credence Management Solutions, LLC is a leading provider of technological solutions, focused on supporting federal defense and healthcare sectors. With a reputation for excellence and a commitment to servant leadership, we strive to ensure that our innovations help secure the future of our nation.

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