About the job
Join Devoteam as a ServiceNow System Administrator / Developer and be instrumental in the management and continuous enhancement of the ServiceNow platform for our esteemed clients.
As a key player, you will ensure the platform operates seamlessly while spearheading technical improvements that propel the business forward.
Your Responsibilities
- Platform Administration: Oversee daily operations, including system monitoring, job scheduling, and MID Server maintenance.
- Integration Management: Manage and optimize essential integrations such as AD/LDAP, SSO, CMDB, and HR feeds.
- Support & Troubleshooting: Deliver N2/N3 support for critical incidents and system issues.
- Development & Evolution: Implement small enhancements through Update Sets and scripting (JavaScript).
- Security & Compliance: Conduct security audits (ACLs, roles, SSL certificates, recertifications) to maintain a secure environment.
- Automation: Enhance efficiency by automating recurring tasks using Flow Designer and Scripted REST APIs.
- Reporting & Documentation: Generate monthly technical reports and keep runbooks and documentation current.
