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AvePoint

Full-time|On-site|Kuala Lumpur, Kuala Lumpur, Malaysia

AvePoint seeks a Support Engineer with a focus on SharePoint to join its Kuala Lumpur team. This position involves providing technical support and real-world solutions for clients who rely on SharePoint in their daily operations. Key responsibilities Troubleshoot SharePoint-related issues and respond to client inquiries Work to enhance user experience and re…

Apr 23, 2026

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SharePoint Senior Consultant

Accion Labs

Full-time|On-site|Kuala Lumpur

Join Accion Labs as a SharePoint Senior Consultant where you will leverage your expertise in SharePoint solutions to empower our clients' business processes. You will work collaboratively with cross-functional teams to deliver innovative SharePoint implementations and enhancements, ensuring optimal performance and user satisfaction.

Jun 5, 2017

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Bilingual SharePoint Developer (Japanese Speaking)

eproinc

Full-time|On-site|Kuala Lumpur

Join our dynamic team at eproinc as a Bilingual SharePoint Developer, where your skills in SharePoint development and fluency in Japanese will play a crucial role in delivering high-quality solutions. You will collaborate with a talented group of professionals to design, develop, and maintain SharePoint applications that meet our clients' needs.

Aug 4, 2015

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Support Engineer

AvePoint

Full-time|On-site|Kuala Lumpur, Kuala Lumpur, Malaysia

Overview We are on the lookout for enthusiastic and personable individuals who possess outstanding communication skills, a strong desire to learn and adopt new technologies, and a proven history of delivering exceptional customer service. Join us to explore diverse and dynamic IT environments that will accelerate your IT and communication skills development. What Will You Be Doing? As a Support Engineer, you will deliver Level 1 and Level 2 support to our valued clients, acting as the primary point of contact to identify, troubleshoot, and resolve reported issues. You will collaborate closely with the R&D Team by conducting initial investigations, such as reproducing reported issues, and effectively communicating your findings to the support software engineers and quality assurance engineers to aid in bug resolution. Your Responsibilities Will Include: Acting as a representative for project-specific customer inquiries and issues, taking ownership to ensure they are resolved. Ensuring customer satisfaction through project support and maintenance. Gathering information and conducting in-depth analysis, diagnosis, and troubleshooting. Committing to SLAs for response and resolution, troubleshooting, and performing root cause analysis of technical issues. Communicating effectively with customers and the internal R&D team regarding necessary bug fixes. Managing the status of reported issues and ensuring timely resolution. Continuously evaluating existing processes to streamline and enhance customer support activities.

Mar 4, 2026

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IT Support Engineer

proxymity

Full-time|On-site|Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join proxymity as an IT Support Engineer and play a pivotal role in ensuring seamless technology operations within our organization. You will be responsible for troubleshooting complex technical issues, providing support to end-users, and maintaining IT infrastructure. This is an excellent opportunity for individuals passionate about technology and eager to grow within a dynamic team.

Mar 30, 2026

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Desktop Support Engineer

Adventus

Full-time|On-site|Kuala Lumpur

Join Adventus as a Desktop Support Engineer, where you'll play a vital role in ensuring optimal performance of our IT systems. In this dynamic position, you will be responsible for troubleshooting hardware and software issues, assisting users with technical problems, and maintaining network components. Your expertise will be essential in providing first-line support to enhance user experience and productivity.

May 15, 2024

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Bilingual Support Engineer (English & Mandarin)

AvePoint

Full-time|On-site|Kuala Lumpur, Kuala Lumpur, Malaysia

Join our dynamic team at AvePoint as a Bilingual Support Engineer, where your communication skills and passion for technology will shine! We’re looking for enthusiastic individuals who are eager to learn and excel in customer service. In this role, you will have the opportunity to work in diverse IT environments, enhancing your technical and interpersonal skills.Your Responsibilities:Serve as the primary point of contact for project-specific customer inquiries, ensuring issues are resolved effectively.Guarantee customer satisfaction through comprehensive Project Support and Maintenance.Gather information, conduct in-depth analysis, and troubleshoot technical issues.Adhere to Service Level Agreements (SLA) for response and resolution times, performing root cause analysis.Communicate clearly with both customers and the internal R&D team regarding necessary bug fixes.Oversee the status of raised issues, ensuring timely and effective resolutions.Continuously assess existing processes to improve and streamline customer support operations.

Mar 4, 2026

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Network Support Engineer

Blue Wireless

Full-time|On-site|Kuala Lumpur, Malaysia

Blue Wireless is a prominent global provider of innovative Wireless Network Solutions tailored for enterprises. With extensive coverage across more than 80 countries, we are revolutionizing how LTE/5G and Starlink technologies are utilized to connect branches, remote locations, and vessels through advanced wireless solutions. Our headquarters are located in Singapore, with operational branches in Australia, Malaysia, the Netherlands, the UK, and the United States. At Blue Wireless, we simplify project rollouts, ensuring a seamless and predictable process. However, our true strength lies in our people: their creativity, proactive mindset, and commitment to exceeding customer expectations drive our growth. We are continuously seeking dynamic individuals to join us on this exciting journey. The Role: Delivering in-life support for Blue Wireless services is essential to enhancing the customer experience and the overall success of our organization. As our global customer base expands, we are looking to strengthen our Global Customer Support (GSC) team in Malaysia with additional Network Support Engineers, who will collaborate closely with our Global Head of Customer Support. Your Responsibilities: Offer technical expertise in installations, troubleshooting, deployment, and configuration of routers and wireless network equipment. Develop and maintain comprehensive documentation for implemented networks. Manage technical testing and provide global support through various messaging platforms based on client locations. Act as the first point of contact for our global enterprise customers via calls, emails, and support tickets. Take ownership of incident resolution for network support issues, adhering to our SLA from start to finish. Troubleshoot network connectivity issues and effectively communicate solutions to our enterprise customers via email. Provide on-demand technical assistance remotely and participate in troubleshooting conference calls as needed. Collaborate with fellow network support engineers across different time zones to resolve network malfunctions.

Mar 10, 2026

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Support Engineer in Johor Bahru

AvePoint

Full-time|On-site|Kuala Lumpur, Kuala Lumpur, Malaysia

Role Overview AvePoint is hiring a Support Engineer based in Kuala Lumpur. This position suits individuals who enjoy working with technology, communicate clearly, and have a strong record of helping customers. The role offers exposure to a range of IT environments and the chance to expand technical and interpersonal skills quickly. Main Responsibilities Deliver Level 1 and Level 2 support as the first point of contact for clients, handling reported issues from start to finish. Work with the R&D team to replicate customer issues, document findings, and support software engineers and QA in resolving bugs. Represent project-specific questions and concerns, taking responsibility for seeing them through to resolution. Maintain customer satisfaction throughout project support and maintenance phases. Collect information, analyze problems, and perform thorough troubleshooting and diagnosis. Meet SLA targets for response and resolution times, and conduct root cause analysis for technical problems. Communicate clearly with customers and internal teams about required bug fixes and progress updates. Track the status of reported issues and ensure solutions are delivered efficiently. Review and improve existing support processes to strengthen customer service. Location This role is based in Kuala Lumpur, Malaysia.

Apr 17, 2026

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Infrastructure Support Engineer

Fuku

Full-time|On-site|Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Fuku seeks an Infrastructure Support Engineer to help keep IT systems running smoothly in Kuala Lumpur. This role centers on maintaining and improving the company's infrastructure, with a strong focus on reliability and efficiency. Key responsibilities Monitor IT systems to support uptime and high availability Troubleshoot and resolve infrastructure issues as they occur Collaborate with teams across departments to deliver technical solutions Identify opportunities to enhance system performance and reliability Location This is an on-site position based in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.

Apr 21, 2026

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Application Support Duty Engineer

Zeal Group

Full-time|On-site|Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join our dynamic global team as an Application Support Duty Engineer at Zeal Group, where you will play a pivotal role in delivering exceptional support for ZEAL products. Your expertise will be critical in ensuring seamless assistance across various departments including Customer Service, Product, Engineering, and IT.Key Responsibilities:Develop comprehensive knowledge of ZEAL products and their functionalities, collaborating with cross-functional teams to enhance understanding.Manage end-to-end incident and problem resolution processes.Address inquiries through Jira support queues and provide Teams assistance for critical issues.Work both independently and collaboratively to resolve user-reported issues in close consultation with engineering teams.Ensure system availability and performance meet SLAs, assist with server-level upgrades, and participate in disaster recovery exercises.Contribute insights, document knowledge, and analyze trends in user-reported issues to improve global team effectiveness.

Dec 24, 2025

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Level 1 Desktop Support Engineer

Accion Labs

Full-time|On-site|Kuala Lumpur

Join our dynamic team at Accion Labs as a Level 1 Desktop Support Engineer. In this role, you will be the first point of contact for technical support, addressing hardware and software issues, and ensuring seamless operations for end-users. Your expertise will be crucial in maintaining system functionality, resolving inquiries, and providing exceptional customer service.

Jun 5, 2017

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Senior Product Support Engineer

InvestorFlow

Full-time|On-site|Kuala Lumpur

InvestorFlow seeks a Senior Product Support Engineer based in Kuala Lumpur. This position centers on assisting clients who use the company's financial products, with a focus on resolving issues and helping users work through complex features. The goal is to create a smooth experience for customers and address their technical needs. Role overview This role involves direct interaction with clients, troubleshooting both technical and product-related questions. The Senior Product Support Engineer helps customers understand advanced functionalities and works to maintain strong client satisfaction. What you will do Troubleshoot technical and product-related issues for clients Guide customers through advanced product features Work to maintain high levels of customer satisfaction Requirements Experience supporting financial software or similar products Strong problem-solving skills Clear communication and a customer-focused approach

Apr 28, 2026

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IT Asset Management Support Engineer

Encora

Full-time|On-site|Kuala Lumpur

The IT Asset Management Support Engineer at Encora in Kuala Lumpur plays a central role in tracking and maintaining the organization’s technology assets. This position focuses on the entire lifecycle of IT equipment, making sure all assets follow company policies for obsolescence and refresh cycles. What you will do Monitor and report on the current status of IT assets across the organization. Conduct annual reviews to identify technology that is reaching or has reached obsolescence. Ensure timely updates and replacements for outdated assets. Gather and organize budget approval data related to asset refresh projects. Coordinate schedules for technology refreshes, working to keep projects on track. Maintain a detailed tracker of obsolete IT assets, with regular monthly follow-ups. Work closely with Asset Custodians to ensure memos for asset approval are submitted before End of Life (EOL) deadlines. Role overview This role requires strong organizational skills and attention to detail. Success depends on keeping asset records accurate, following up consistently, and collaborating with colleagues to ensure technology remains up to date and compliant with company policy.

Apr 29, 2026

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Technical Support Analyst (Product Support)

AvePoint

Full-time|On-site|Kuala Lumpur, Kuala Lumpur, Malaysia

As a Technical Support Analyst specializing in Product Support at AvePoint, you will play a crucial role in ensuring customer satisfaction by providing top-tier technical assistance. You will troubleshoot technical issues, guide customers through solutions, and collaborate with product teams to enhance our offerings.

Apr 9, 2026

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Engineering Manager, Technical Support - Asia Pacific (including China)

Airwallex

Full-time|On-site|MY - Kuala Lumpur

About AirwallexAirwallex stands as the premier unified payments and financial platform designed for global enterprises. Our innovative amalgamation of proprietary infrastructure and sophisticated software equips over 200,000 businesses worldwide—including industry leaders like Brex, Rippling, Navan, Qantas, and SHEIN—with comprehensive solutions to oversee business accounts, payments, spend management, treasury, and embedded finance seamlessly on a global scale.Founded in vibrant Melbourne, our dynamic team of over 2,000 talented professionals innovates across 26 global offices. Valued at US$8 billion and supported by prestigious investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is at the forefront of revolutionizing the future of global payments and financial services. If you are prepared to embark on the most ambitious journey of your career, we invite you to join us.

Feb 12, 2026

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Java Support Developer

Encora

Full-time|On-site|Kuala Lumpur

Encora is looking for a Java Support Developer in Kuala Lumpur to help maintain and improve enterprise applications. This role centers on ensuring smooth operation of production systems and addressing technical issues as they arise. Role overview The Java Support Developer will handle ongoing support and maintenance for existing applications. Responsibilities include troubleshooting problems, identifying root causes, and applying fixes to keep systems stable. Enhancing application performance and reliability is a key part of this position. What you will do Support enterprise applications in a production environment Troubleshoot and resolve technical issues as needed Maintain and enhance system performance and stability Requirements Experience with Java development and support Strong problem-solving skills Ability to work with enterprise-scale applications

Apr 29, 2026

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Production Support Specialist

Accion Labs

Full-time|On-site|Kuala Lumpur

Join Accion Labs as a Production Support Specialist, where you will play a pivotal role in ensuring the seamless operation of our production environment. You will be responsible for troubleshooting issues, providing timely support, and collaborating with cross-functional teams to maintain optimal performance of our systems.

Jun 5, 2017

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IT Applications Support Specialist

Fuku

Full-time|On-site|Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Role overview Fuku needs an IT Applications Support Specialist based in Kuala Lumpur. The focus is on keeping business software reliable and effective. Daily work involves technical support, troubleshooting, and cross-team collaboration to improve application performance. What you will do Deliver technical support for company software applications Diagnose and resolve issues affecting application stability Work with colleagues from various departments to improve features and overall application performance Location This position is located in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.

Apr 24, 2026

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IT Support Technician II

Mintel

Full-time|On-site|Kuala Lumpur

The IT Support Technician II plays a pivotal role in delivering advanced technical assistance for Level 1–2 issues encountered by employees. This position ensures prompt resolution of technical queries while adhering to departmental service level agreements. The ideal candidate will possess exceptional troubleshooting capabilities, strong communication skills, and the ability to work autonomously while effectively collaborating with global teams.Key ResponsibilitiesMethodically diagnose and resolve technical issues, providing regular status updates to users.Provide end-user support for hardware, software, and networking, considering business constraints and impacts.Act as a liaison between internal clients and IT teams to escalate and resolve complex issues.Clearly communicate technical concepts to non-technical users, both verbally and in writing.Maintain accurate records in IT systems, including hardware inventory, patch management, ticketing, and documentation.Contribute to global initiatives aimed at standardizing and automating account setup, laptop deployment, and compliance with policies.Support and maintain audio/visual equipment in office spaces and meeting rooms.Exhibit flexibility to work extended hours when necessary to meet critical deadlines.Perform additional duties as required within the role's scope.Core CompetenciesMentor junior team members by sharing expertise and guiding them through departmental processes.Identify opportunities for process improvement and proactively propose solutions.Work effectively with minimal supervision, prioritizing tasks based on business needs.

May 1, 2026

SharePoint Senior Consultant

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