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Soft Services Manager

ABM IndustriesGlasgow, Scotland, United Kingdom
On-site Full-time

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Experience Level

Manager

Qualifications

To be successful in this role, candidates should possess:A strong background in soft services management. Exceptional leadership and team management skills. Excellent communication and interpersonal abilities. Proficiency in managing multi-activity facility services. Strong organizational skills with the ability to prioritize tasks effectively. Experience in compliance with health and safety regulations. Ability to adapt to changing circumstances and manage operations efficiently.

About the job

LOCATION: PRINCESS SQUARE GLASGOW

SHIFT PATTERN: M-S rota basis, 47 hours per week

SALARY: Competitive

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at recruitment@abm.com. We're here to help!

ABM UK is on the lookout for a proactive and skilled Soft Services Manager to join our esteemed team. In this pivotal role, you will oversee the delivery of top-notch security, cleanliness, hygiene, waste management, and other essential services at our client's premises. Your mission will be to ensure that all operations are executed smoothly, aligning with both client expectations and ABM's policies and procedures.

As the Soft Services Manager, you will be responsible for setting and maintaining the highest standards across all contracted service areas, ensuring a consistent and high-quality service that caters to the needs of our clients and customers.

KEY RESPONSIBILITIES

  • Recruiting and onboarding new staff.
  • Conducting site inductions, training, and staff onboarding.
  • Managing the rota, including scheduling, ensuring all shifts are covered, and booking agency staff as needed.
  • Handling administrative tasks related to TMG, including approving holidays, sick days, and changes to terms and conditions.
  • Overseeing staff return-to-work processes.
  • Managing time sheets and payroll.
  • Adjustments to staff duties as necessary.
  • Collaborating with the site manager to implement or alter site procedures and emergency plans.
  • Ensuring compliance with ABM audit requirements, including maintaining documentation, RAMs, COSHH, and health and safety forms.
  • Introducing new documentation or programs as needed.
  • Providing staff training and ensuring proper issuance of PPE.
  • Ordering and distributing staff uniforms.

Benefits

We are proud to offer an excellent range of benefits, including:

  • 24/7 access to a UK-based GP for you and your immediate family.
  • Mental health support and life event counseling.
  • Get Fit Programme.
  • Financial and legal assistance.
  • Cycle to work scheme.
  • Access to Perks at Work, our innovative employee app featuring:
    • Discounts, gift cards, cashback, and exclusive offers.
    • Resources and tools on topics ranging from family and life to health, money, and work.
    • Urgent support in a crisis via online chat or telephone service.

    For more information about ABM’s benefits, please visit our website.

About ABM Industries

ABM Industries (NYSE: ABM) is a global leader in integrated facility services, engineering, and infrastructure solutions. With a workforce of over 100,000, we are dedicated to delivering essential services that enhance the cleanliness, safety, and efficiency of the environments in which we operate.

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