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Qualifications
Proficient in Python programming language. Experience with Actimize or similar financial software solutions is a plus. Strong understanding of software development principles and methodologies. Excellent problem-solving abilities and a passion for technology. Ability to work collaboratively in a team environment.
About the job
Nice Ltd. is seeking a Software Engineer with experience in Actimize and Python for its Pune, India location. This role centers on building software applications that strengthen risk management and compliance functions.
Role overview
The position involves developing and maintaining Actimize-based solutions using Python. Work will focus on supporting the company's compliance and risk management systems, ensuring they meet a range of client requirements.
What you will do
Design and implement software applications with Actimize and Python.
Contribute to projects that improve risk management and compliance processes.
Collaborate with team members to deliver solutions tailored to client needs.
Requirements
Experience with Python programming.
Familiarity with Actimize solutions.
Ability to develop software for risk management or compliance applications.
About Nice Ltd.
Nice Ltd. is a leading provider of software solutions for the financial services industry, known for our commitment to innovation and excellence. Our Pune office is a hub for talented professionals dedicated to delivering top-notch services and solutions to our clients worldwide.
At NiCE, we embrace challenges without limits. Our ambition drives us to be game changers in our industry, continually striving for excellence and surpassing expectations. If you share our passion for innovation and success, this could be the perfect career opportunity for you.What does the role entail?As a Senior Client Services Project Manager, you will pl…
At NiCE, we embrace challenges and surpass our limits. Our ambition drives us to be game changers in our field, always competing to win. We set lofty standards and consistently exceed them. If you share this mindset, we can provide you with an inspiring career opportunity that will ignite your passion.What does the role entail?The Manager of Professional Services plays a crucial leadership role within our Customer Services Automation AI Center of Excellence. This position combines strategic oversight with hands-on engagement, requiring a leader capable of effectively managing and nurturing a team of professionals dedicated to delivering our CSA product suite. You will be instrumental in driving the delivery and optimization of NiCE CXone products and associated technologies across our diverse customer base. Strong matrix management skills are essential as you will collaborate closely with team members within the AI CoE and the broader organization to ensure successful customer outcomes.
At Nice, we continuously push our boundaries. We're driven, innovative thinkers, and we strive for victory in every endeavor. Our commitment to excellence sets us apart, and if you share our passion, this role could ignite your career journey.What does the role entail?The Client Services Project Manager serves as a vital partner to Nice's clients, delivering both proactive and reactive support post-implementation to align with customer priorities and our business objectives. You will build and maintain strategic relationships across various client business units, influencing activities to ensure service excellence for designated accounts. As a subject matter expert in Nice Solutions, your goal will be to maximize the value derived from our offerings. You will act as the primary liaison between our clients and Nice's support teams, addressing critical issues, challenges, and requests related to escalations and unmet expectations.How will you contribute?Oversee the project lifecycle from initiation through to deployment, including data acquisition, configuration, validation, and tuning.Manage all project tasks, including schedules, budgets, and resources, ensuring high-quality solutions are delivered within specified time and cost constraints.Establish and maintain effective communication with key members of the client team, including business users and management.Prepare and present project status reports to keep stakeholders informed about progress and challenges.Develop and uphold standard practices for client implementations that align with the project manager's operational model.Communicate customer needs and concerns to the product management team, R&D, and other internal stakeholders.Create and manage detailed project plans, defining schedules, resource allocation, and tracking progress.Engage in project discussions at a high level concerning both functional and technical aspects.
At NiCE, we embrace challenges without limits. We are a team of ambitious innovators and game changers, driven to set the highest standards and exceed expectations. If you share our passion for excellence, we invite you to explore a career opportunity with us that promises to ignite your potential.What is the role about?As our Senior Client Services Project Manager, you will lead multiple projects and initiatives that align with our strategic objectives. Collaborating with cross-functional teams, you will ensure successful project execution, timely delivery, and compliance with quality benchmarks.How will you create impact?Oversee end-to-end project delivery, ensuring alignment with project scope, timelines, and customer expectations.Develop and maintain comprehensive project plans, schedules, and necessary documentation.Facilitate effective communication among all stakeholders, including leadership.Monitor action items and enforce accountability across teams.Proactively identify and address risks and manage escalations with professionalism.Guide teams through launch readiness, deployment, and project closure.Encourage continuous improvement by recognizing process gaps and opportunities.Adapt to changing priorities in a dynamic environment.Do you have what it takes?5 to 7 years of IT experience.A minimum of 4 years in project management, leading multiple concurrent projects in customer-facing environments.Proven track record of managing end-to-end delivery using Agile, Waterfall, and hybrid methodologies.Experience in supporting technical and AI/GenAI software delivery projects, with a knack for translating complex technical concepts for non-technical stakeholders.Expertise in developing and maintaining detailed project plans, forecasting timelines, and managing risks and issues professionally.Strong communication, stakeholder management, and client-facing leadership skills.Highly organized, detail-oriented, and capable of thriving under tight deadlines.Proficient with popular PM tools (e.g., MS Project, Salesforce, Jira, Asana, Smartsheet) and comfortable analyzing KPIs and delivery metrics (e.g., PowerBI).Solution-oriented mindset with a collaborative, team-first approach.
NICE is seeking a Senior Software Engineer with a focus on AI to help shape new solutions for the financial sector. This position is based in Pune, India. Role overview This role centers on building advanced algorithms and applying machine learning technologies to support financial services. The work involves designing and developing AI-driven features that align with NICE's standards for excellence and integrity. What you will do Develop and implement machine learning models for financial applications Work with advanced algorithms to solve industry-specific challenges Collaborate with team members to deliver reliable, high-quality solutions Location This position is located in Pune, India.
At NiCE, we are driven by a relentless pursuit of excellence. We embrace challenges, push boundaries, and strive to set new benchmarks in our industry. If you're an ambitious innovator looking to ignite your career, we have an unparalleled opportunity for you.Role Overview:The Specialist Software Engineer is a pivotal customer-facing role within our organization, dedicated to the implementation, configuration, and delivery of AI-powered and Conversational AI solutions throughout the NICE CXone ecosystem. As a hands-on technical contributor, you will be responsible for building integrations, configuring conversational AI platforms, and ensuring the flawless execution of project deliverables.Your Impact:Technical Implementation and Configuration:Configure and customize Conversational AI solutions that align with defined business and technical requirements.Build and maintain integrations utilizing APIs, modern web technologies, and authentication standards.Enhance bot behaviors through conversational design and prompt engineering best practices.Develop proofs of concept (PoCs) and production-ready solution components.Support testing, validation, and go-live activities to guarantee solutions operate as intended across customer environments.Technical Problem Solving & Quality:Diagnose and resolve complex technical challenges across SaaS applications, integrations, environments, and data flows.Adapt and refactor existing integrations and solution components to accommodate evolving customer needs.Ensure all implementations adhere to quality, performance, security, and usability standards.Create comprehensive documentation including specifications, test cases, and deployment materials.Collaboration with Implementation Teams:Work closely with Implementation Engineers, Consultants, and Project Managers to lead discovery, requirements definition, and solution design.Engage in customer workshops to clarify technical aspects, validate feasibility, and provide subject-matter expertise.Maintain consistent communication with cross-functional delivery teams.
Nice Ltd. is seeking a Software Engineer with experience in Actimize and Python for its Pune, India location. This role centers on building software applications that strengthen risk management and compliance functions. Role overview The position involves developing and maintaining Actimize-based solutions using Python. Work will focus on supporting the company's compliance and risk management systems, ensuring they meet a range of client requirements. What you will do Design and implement software applications with Actimize and Python. Contribute to projects that improve risk management and compliance processes. Collaborate with team members to deliver solutions tailored to client needs. Requirements Experience with Python programming. Familiarity with Actimize solutions. Ability to develop software for risk management or compliance applications.
Join NICE as a Software Engineer specializing in Actimize solutions. In this role, you will leverage your expertise in Java and AWS to develop and enhance our financial crime and compliance solutions. You will collaborate with a dynamic team of professionals to deliver high-quality software that meets the needs of our clients.
At NICE, we embrace challenges and constantly strive for excellence. Our ambition drives us to innovate and lead in our industry. If you share our passion for success, we offer a career opportunity that will ignite your potential.What does the Customer Success Manager role entail?The Customer Success Manager (CSM) is crucial in fostering customer engagement, maximizing product value, and ensuring customer satisfaction throughout their journey with our services. This role is instrumental in driving customer retention through proactive management of the renewal process.Your key responsibilities will include:Acting as the customer's voice within the company, overseeing post-sales relationships for designated accounts.Crafting and implementing tailored account frameworks, including governance policies, regular business reviews, and internal stakeholder updates.Collaborating with internal teams to maintain detailed account profiles, ensuring informed decision-making that benefits both clients and NICE.Identifying obstacles to success and working closely with clients and internal teams to develop effective solutions.Leveraging internal expertise to maximize customer investment, assess solution value, and promote value adoption.Ensuring timely contract renewals while managing all aspects of client engagement, commercial considerations, and operational integrity to guarantee client retention and service continuity.Providing insightful account data to assist the sales team in generating new business opportunities.Leading initiatives for key clients across NICE teams to ensure successful outcomes.Overseeing the Customer Satisfaction Survey process, including follow-ups and internal feedback loops.Coordinating responses to client inquiries and requests for information or assessments.
At NiCE, we don't just face challenges; we embrace them as opportunities for growth. We are bold, innovative, and dedicated to excellence. If you share our passion for setting high standards and surpassing them, we invite you to explore a career with us that promises to ignite your passion and ambition.What does this role entail?The Professional Services Engineer is a pivotal customer-facing role that involves delivering specialized knowledge and solutions regarding NiCE products and services. This includes the implementation, configuration, and optimization of solutions such as NiCE Engage, WFM, EEM, and other CXone digital offerings tailored specifically for enterprise contact centers. This position demands a blend of technical expertise and business acumen, involving direct collaboration with clients to assess their needs, provide consultative support, and deploy state-of-the-art solutions.How will you contribute to our success?Technical Implementation:Lead the installation and integration of NiCE software solutions, whether on-site or remotely, adhering to established methodologies and customer specifications.Collaborate closely with the implementation team to address any technical inquiries from project initiation through to the transition of the delivered solution to our support center.Ensure all elements of the technical architecture are effectively integrated and operational.Identify and resolve any design discrepancies encountered during the deployment of NiCE solutions.Assist clients and their vendors in meeting configuration requirements for all NiCE integration points within their environment.Provide expert guidance on the entire NiCE product suite and implementation methodologies.Conduct system tests to ensure performance and reliability.Document issues arising during implementation and liaise with support teams for resolution, escalating to management when necessary.Deliver comprehensive application overviews, technical support, and quality control throughout all project phases.Communicate customer feedback regarding technical enhancements and fixes with the R&D and product support teams.Project Management & Customer Engagement:Work alongside Project Managers to design and supervise comprehensive project rollouts.Contribute to the NiCE Knowledge Base by documenting lessons learned and resolutions.Ensure the seamless execution of projects to meet client expectations and company standards.
At NiCE, we thrive on challenges. We constantly push our limits, aiming for excellence and innovation. Our team is ambitious, dynamic, and driven to succeed. If you share our passion, we invite you to explore a career opportunity that is not just a job but a chance to ignite your potential.What does the role entail?Join us as a Software Engineer and play a key role in developing our Contact Center Copilot solution. You will be responsible for building and maintaining data integration pipelines using Python and AWS services, facilitating the efficient ingestion of external system data into the AWS Bedrock Knowledge Base. This position offers an excellent opportunity for professional development, exposure to cutting-edge technologies, and a commitment to high-quality results.How will you contribute?Design and maintain data pipelines for seamless integration with external systems.
At NiCE, we embrace challenges without limits. We are ambitious innovators dedicated to excellence and success. If you share our passion and drive, we offer a transformative career opportunity that will ignite your potential.What does the role entail?NiCE is on the lookout for a talented Senior Site Reliability Engineer. In this role, you will support our diverse and complex enterprise software clients, working across applications, servers, SQL databases, and networks. Your exceptional problem-solving abilities will be critical as we scale our customer deployments. We seek someone who brings innovative ideas, a unique perspective, and enjoys collaborating with cross-functional teams to create practical solutions and enhance user experiences at every engagement.How will you contribute?Oversee the production environment by monitoring availability and adopting a comprehensive view of system health.Develop software and systems to manage platform infrastructure and applications effectively.Enhance the reliability, quality, and time-to-market of our software solutions.Assess and optimize system performance, keeping pace with customer needs while driving continuous improvement and innovation.Provide primary operational support and engineering for multiple extensive distributed software applications.Collect and analyze metrics from operating systems and applications to facilitate performance tuning and troubleshoot issues.Collaborate with development teams to enhance services through thorough testing and release processes.Engage in system design consulting, platform management, and capacity planning.Create sustainable systems and services through automation and improvements.Balance the pace of feature development with reliability while adhering to clearly defined service level objectives.
At NiCE, we embrace challenges without limits, pushing beyond our boundaries. We're ambitious, transformative thinkers, and we play to win. Setting the highest standards, we strive for excellence in execution. If you're driven by similar values, we offer an unparalleled career opportunity that ignites your passion.What does the role entail?The Senior Specialist Software Architect will serve as a pivotal technical leader across development teams within various functional areas. This role is crucial for ensuring the successful delivery of key projects, with a focus on high availability, scalability, serviceability, and supportability in every release.How will you contribute to our success?Define the comprehensive technical direction for the team, encompassing platform choices, technologies, tools, and infrastructure.Effectively communicate architectural designs in a professional manner.Drive key technical decisions, tackle complex challenges, and oversee multiple project executions.Ensure adherence to development coding quality standards and review processes for security and high availability.Monitor and maintain the quality of code delivered by the team through rigorous reviews and processes.Foster a collaborative team environment, instilling passion and energy among team members.Actively participate in the development leadership team to ensure corporate success.Represent the department and yourself with professionalism and competence.Adhere to the company's Code of Ethics and all policies and procedures at all times.Own the overall platform architecture, delivering well-architected and designed solutions while collaborating with multiple scrum teams on various features simultaneously. Mentor and develop architects and engineers while participating in hiring top talent.Lead the architectural strategy of project/product lines, including authoring functional and design specifications, scalability, security, data flow, and interfaces.Assess the impact of new technologies on our offerings and relay this information to development teams.Conduct architectural, design, and code reviews.Evaluate emerging technologies and industry trends.Proactively drive business value through architectural innovation.
At NiCE, we embrace challenges as opportunities for growth. Our ambition drives us to be game changers in the industry, and we compete to excel. We uphold the highest standards and consistently exceed expectations. If you share our passion for innovation, we invite you to explore a career opportunity that will ignite your potential.What does the role entail?NiCE Actimize is actively seeking a Technical Manager proficient in deploying complex on-premise and hosted SaaS Actimize solutions. Join our Actimize professional services team at our Global Talent Center in Pune, India. We are in search of a talented and motivated individual eager to work on cutting-edge Actimize regulatory compliance solutions, focusing on leading teams dedicated to implementation, customization, and configuration. If you are willing to dive deep into intricate code and SQL queries to enhance product capabilities, we welcome you to join the Actimize Professional Services Team.How will you contribute to our success?Oversee the team's project delivery ensuring successful releases by managing work, dependencies, risks, and implementing corrective actions as needed.Ensure the technical quality and delivery of the team’s output by adhering to best engineering practices such as unit tests, smoke testing, regression testing, code reviews, and design methodologies.Act as the primary point of contact for the team, identifying and addressing any delivery risks.Support the technical and career development of team members through training, leadership opportunities, challenging assignments, and focused mentorship.Take ownership of individual and team utilization metrics.Participate directly in recruitment and hiring processes.Collaborate with R&D, other implementation teams, and customer support teams.Engage in proactive performance management activities, including regular one-on-one meetings to provide direction and constructive feedback to help engineers achieve their career goals.
At NiCE, we embrace challenges that push our boundaries and drive innovation. Our ambition shapes our success, and we strive to excel in everything we do. If you share our passion and determination, we invite you to explore an extraordinary career opportunity that ignites your potential.What does the role entail?We are in search of a dynamic and technically proficient Technical Support Manager to spearhead our AML Customer Support operations for the International Markets (EMEA & APAC). This position requires a hands-on approach, focusing on managing backlog health, resolving complex cases, handling customer escalations, and delivering exceptional service to our NICE Actimize AML clientele.You thrive in a vibrant, customer-focused environment, adept at delving into intricate AML and system challenges while leading by example to foster ownership, accountability, and operational excellence. You will oversee a team of approximately 16 L2/L3 AML Support Engineers, guiding them through daily operations, performance metrics, and ongoing enhancements.If you are passionate about technical leadership, customer satisfaction, operational discipline, and cultivating high-performing teams, this role is tailor-made for you.Your Impact:Hands-On Delivery & ExecutionOversee and guide the resolution of complex AML product and platform inquiries.Serve as the escalation point for high-severity, regulatory, and customer-impacting challenges.Evaluate technical solutions, customer communications, and root cause analyses to ensure precision and thoroughness.Collaborate with engineers to implement sustainable solutions beyond mere case closure.Maintain proactive customer communication, risk updates, and expectation management.Ownership of Backlog, Quality & OperationsManage the comprehensive AML support backlog for International Markets.Drive case prioritization, aging management, and risk-based triage.Monitor and enhance KPIs, including backlog aging, resolution time, CSAT scores, quality ratings, and reopen rates.Ensure case hygiene, documentation standards, and operational discipline.Lead incident response efforts and conduct post-incident reviews.People LeadershipGuide, mentor, and support a team of approximately 16 AML Support Engineers with a strong ownership mentality.Conduct regular one-on-one meetings focused on performance development and coaching.
Role overview The Senior Project Manager at TietoEVRY in Pune leads project initiatives from start to finish. This position coordinates efforts across multiple teams, focusing on delivering results that meet both schedule and budget expectations. The role also shapes project strategies and works to ensure stakeholders are satisfied with outcomes. What you will do Manage projects through all phases, keeping delivery on track and within budget Work closely with teams from different areas to align project activities Track project progress, spot potential risks, and address issues quickly Communicate with stakeholders to understand their needs and provide updates on project status Support the team by contributing to project strategy and encouraging new ideas Requirements This role calls for strong project management experience, skill in working with cross-functional teams, and the ability to keep projects moving smoothly. Effective communication and a focus on both strategy and execution are important in this position.
Location Preference: While we welcome applications from candidates across India, preference will be given to those located in Pune to align with our hybrid work model.We are seeking a dynamic individual to lead the support of our AI functionalities through various stages, including go-live, hypercare, and Business As Usual (BAU). This role is crucial in ensuring the uninterrupted service of our essential AI features, while also collaborating with the broader team to manage and refine backlogs at the portfolio level, ensuring that product developments are responsive to evolving client and market needs.Your initial responsibilities will center on guaranteeing the successful implementation and ongoing management of our updated Language AI Gemini feature.This position will report directly to the Chief of Staff within the Player Engagement (PE) team, facilitating seamless integration with project management and data stewardship.
At NICE, we embrace challenges and constantly push our limits. We are driven, ambitious, and determined to make a significant impact in our industry. Our team members, known as NICErs, strive for excellence every day, transforming challenges into achievements. If you share our passion for innovation and excellence, we invite you to explore a career opportunity that could ignite your potential.What Does This Role Entail?The Professional Services Engineer specializing in AI is a pivotal customer-facing role within our delivery team, focusing on the remote implementation, configuration, and integration of the NICE CXone platform. This position emphasizes delivering AI-driven solutions such as chatbots, voicebots, and knowledge assistants while combining strong technical skills with expertise in conversational design. You will collaborate closely with project teams from the sales handoff to project closure, ensuring that our customers achieve exceptional outcomes.Your Impact:Technical Execution & Delivery:Lead and execute implementation activities for NICE CSA solutions, ensuring quality and timely delivery.Configure, integrate, and enhance solutions based on customer and project specifications.Collaboration & Knowledge Sharing:Engage with cross-functional teams to facilitate successful project outcomes.Foster a collaborative, high-performance culture within the Customer Services Automation Center of Excellence.Operational Excellence:Manage assigned tasks and deliverables in alignment with project and Center of Excellence objectives.Contribute to developing and adopting best practices and methodologies for NICE CSA solutions.Must be open to working shifts that cover APAC, EMEA, and Americas regions.
nice seeks a Senior Software Engineer specializing in Artificial Intelligence to join the team in Pune, India. The role involves building AI-driven software that enhances user experiences and aligns with business objectives. Key responsibilities Design and develop scalable systems that feature significant AI components Collaborate with colleagues to deliver reliable and efficient software Use software engineering skills to address practical AI challenges Location This position is based in Pune, India.
At Nice Ltd., we constantly push boundaries and embrace challenges without limits. Our ambition drives us to be game changers in the industry, and we strive for excellence in everything we do. If you share our passion for innovation and success, we invite you to explore this extraordinary career opportunity. What is This Role About? This Manager, Business Consulting (AI Adoption) position is a critical leadership role within our Customer Services Automation AI Center of Excellence. You will spearhead a team dedicated to fostering measurable adoption, utilization, and business impact within our AI customer community.This role focuses on people leadership, ensuring customers derive ongoing benefits and operational success from AI solutions such as Copilot, AutoSummary, Autopilot, and Conversational AI. You will collaborate across various functions, including Customer Success, Product, Delivery, Sales, and Engineering, to develop scalable frameworks for global AI adoption. This position emphasizes business outcomes, workflow integration, and value realization rather than mere feature enablement. How Will You Make an Impact? As the Manager of Business Consulting, you will:Lead and nurture a team of AI Adoption Consultants.Drive adoption and consumption outcomes across a portfolio of enterprise AI customers.Develop and refine repeatable adoption playbooks, scorecards, and operational rhythms.Collaborate with internal teams to eliminate obstacles and speed up customer time-to-value.Translate AI usage into tangible business value, operational KPI improvements, and compelling narratives for executives.Team LeadershipManage, coach, and enhance the capabilities of a team of AI Adoption Consultants.Set clear expectations and maintain high-quality standards to foster a performance-driven culture.Support recruitment, onboarding, skill enhancement, and talent development.Ensure team activities align with customer outcomes and business objectives.AI Adoption & Value RealizationLead the adoption strategy for a portfolio of enterprise AI customers.Ensure customers meet usage targets and achieve measurable business impacts.Identify gaps in adoption, usage risks, and underutilization patterns.
