Software Engineer - Agentic Runtime at Glean | San Francisco Bay Area

About Glean:Glean, established in 2019, is a pioneering AI-driven knowledge management platform that empowers organizations to swiftly locate, organize, and share critical information among their teams. By seamlessly integrating with popular tools such as Google Drive, Slack, and Microsoft Teams, Glean ensures that employees have timely access to essential knowledge, enhancing productivity and fostering collaboration. Our state-of-the-art AI technology simplifies knowledge discovery, facilitating a quicker and more effective utilization of collective intelligence.The vision for Glean was inspired by Founder & CEO Arvind Jain's profound insight into the challenges faced by employees in accessing and understanding workplace information. Witnessing the detrimental effects of fragmented knowledge and a multitude of SaaS tools on productivity, he envisioned a solution: an AI-powered enterprise search platform designed to help individuals intuitively access the information they require. Since then, Glean has evolved into a leading Work AI platform, merging enterprise-grade search capabilities, an AI assistant, and robust application and agent-building functionalities that fundamentally transform the way employees work.About the Role:We are seeking innovative engineers who are eager to take ownership of and launch engaging user-facing features. Within our rapidly expanding startup, this role involves collaborating closely with product managers and designers to effectively balance engineering constraints with user needs, ultimately delivering intuitive experiences that function seamlessly on modern mobile and desktop browsers.Your Responsibilities:Lead the entire lifecycle of your greenfield features from conception to implementation, experimentation, launch, and beyond.Collaborate with designers, product managers, data scientists, and fellow engineers to understand our problem space and devise elegant solutions.Design and architect REST APIs that are supported by stable and scalable server-side implementations.

About Glean:Established in 2019, Glean is a pioneering knowledge management platform powered by AI, designed to facilitate organizations in swiftly locating, organizing, and sharing information across their teams. Seamlessly integrating with tools such as Google Drive, Slack, and Microsoft Teams, Glean ensures that employees can access essential knowledge precisely when they need it, enhancing both productivity and collaboration. By leveraging advanced AI technology, Glean transforms knowledge discovery into a more expedited and efficient process, empowering teams to harness their collective intelligence.Founded by CEO Arvind Jain, Glean emerged from a profound understanding of the challenges employees encounter in navigating and comprehending workplace information. Witnessing the fragmentation of knowledge and the complexities of multiple SaaS tools that hinder productivity, he envisioned a more effective solution—an AI-driven enterprise search platform that allows individuals to quickly and intuitively access the information they require. Since its inception, Glean has grown into a leading Work AI platform, merging enterprise-grade search, an AI assistant, and robust application- and agent-building features to revolutionize how employees engage with their work.About the Role:Glean is seeking a proficient Application Security Engineer dedicated to safeguarding our technology stack from software vulnerabilities (CVEs). This pivotal role encompasses securing our base operating system images, ensuring that all open-source software (OSS) dependencies are thoroughly scanned and patched, and integrating state-of-the-art security tools into our CI/CD pipeline. The ideal candidate will advocate for the adoption of solutions such as Google’s Assured Open Source Software (OSS) and investigate alternative methodologies to bolster software security.This position will spearhead the vulnerability management initiatives at Glean, identifying, assessing, and implementing innovative security technologies and processes to proactively shield our infrastructure.Key Responsibilities:Take ownership and lead the vulnerability management strategy, ensuring comprehensive security across our applications.

About Glean:Founded in 2019, Glean is a forward-thinking AI-driven knowledge management platform that empowers organizations to swiftly locate, organize, and share vital information across their teams. By seamlessly integrating with popular tools like Google Drive, Slack, and Microsoft Teams, Glean ensures that employees can access the right knowledge at the right moment, thereby enhancing productivity and collaboration. Our state-of-the-art AI technology streamlines knowledge discovery, enabling teams to leverage their collective intelligence more effectively.Inspired by Founder & CEO Arvind Jain's profound understanding of the challenges faced by employees in accessing and comprehending information at work, Glean was established to tackle the issues posed by fragmented knowledge and sprawling SaaS tools. Our mission is to create a better solution - an AI-powered enterprise search platform that allows individuals to intuitively access the information they require. Since our inception, Glean has emerged as the premier Work AI platform, merging enterprise-grade search capabilities, an AI assistant, and robust application and agent-building functionalities to fundamentally transform how employees work.About the Role:We are seeking talented engineers to contribute to the development of the world's most advanced search and assistant product tailored for the workplace. Our engineers engage with various systems across the stack, including generative AI, RAG, query understanding, document comprehension, domain-adapted language models, natural language question-answering, evaluation, and experimentation. We maintain regular interactions with our customers, gaining a deep understanding of their challenges, and utilize any necessary tools—simple or complex—to address their needs.Key Responsibilities:Design, develop, and enhance machine learning systems and data pipeline infrastructure.Collaborate with cross-functional teams to optimize performance and scalability of machine learning solutions.

About Glean:Founded in 2019, Glean is a pioneering AI-driven knowledge management platform that empowers organizations to swiftly locate, organize, and disseminate information across teams. By seamlessly integrating with popular tools such as Google Drive, Slack, and Microsoft Teams, Glean ensures that employees can access the essential knowledge they need at the right moment, thereby enhancing productivity and collaboration. Our state-of-the-art AI technology streamlines knowledge discovery, enabling teams to leverage their collective intelligence more effectively.Glean emerged from Founder & CEO Arvind Jain’s profound understanding of the challenges faced by employees when attempting to find and comprehend information at work. Recognizing the difficulties posed by fragmented knowledge and a multitude of SaaS tools, he set out to create a superior solution—an AI-powered enterprise search platform that facilitates quick and intuitive access to necessary information. Since its inception, Glean has evolved into a leading Work AI platform, integrating enterprise-grade search, an AI assistant, and robust application and agent-building capabilities to fundamentally transform the way employees work.About the Role:Glean is in search of innovative engineers to take ownership of and launch engaging user-facing features. In this fast-paced startup environment, your role will involve collaborating with product managers and designers to effectively balance engineering constraints with product requirements.

About Glean:Established in 2019, Glean is a groundbreaking AI-driven knowledge management platform that empowers organizations to efficiently locate, organize, and disseminate information across teams. By seamlessly integrating with tools such as Google Drive, Slack, and Microsoft Teams, Glean enhances employee access to essential knowledge, thereby increasing productivity and collaboration. Our state-of-the-art AI technology streamlines knowledge discovery, enabling teams to harness their collective intelligence more swiftly and effectively.Glean was founded by Arvind Jain, who recognized the obstacles employees face in finding and comprehending workplace information. Witnessing how fragmented knowledge and numerous SaaS tools hindered productivity, he envisioned a superior solution—an AI-powered enterprise search platform that allows individuals to access the information they need intuitively and quickly. Today, Glean stands at the forefront of Work AI, merging enterprise-grade search capabilities, an AI assistant, and robust application-building tools to redefine the way employees operate.About the Role:We are looking for a skilled software engineer with a focus on security to join our dynamic team. In this pivotal role, you will be instrumental in developing and upholding the security framework of our platform. Your responsibilities will include the design, implementation, and testing of security features across various software components.Your Responsibilities:Design, develop, and maintain secure software for core platform functionalities with a primary focus on:Authentication and authorization systems

About Glean:Established in 2019, Glean is a pioneering AI-driven knowledge management platform that empowers organizations to swiftly locate, organize, and disseminate information across their teams. By seamlessly integrating with popular tools such as Google Drive, Slack, and Microsoft Teams, Glean ensures that employees can access the right information at the right moment, enhancing productivity and fostering collaboration. Our state-of-the-art AI technology simplifies the process of knowledge discovery, enabling teams to utilize their collective intelligence more effectively.Glean was conceived by Founder & CEO Arvind Jain, who recognized the challenges employees face when trying to access and comprehend information in the workplace. Witnessing the fragmentation of knowledge and the overwhelming number of SaaS tools that hinder productivity, he envisioned a solution - an AI-powered enterprise search platform designed to facilitate quick and intuitive access to essential information. Since its inception, Glean has transformed into a leading Work AI platform, merging enterprise-grade search capabilities, an AI assistant, and robust application- and agent-building functionalities to redefine the way employees work.About the Role: As a Product Manager, you will tackle a prevalent challenge faced by knowledge workers globally. You will be instrumental in delivering top-notch products for discovering, curating, sharing, and managing knowledge. Having only begun our journey towards a long-term vision of an intelligent work assistant, we are seeking exceptional product leaders to guide us forward. Our product team is currently quite lean, allowing you to have a significant impact on shaping both the product roadmap and the team dynamics. You will collaborate closely with our talented Design, Engineering, Sales, Marketing, and Success teams to understand our customers and develop category-defining tools. Expect to wear multiple hats and gain both breadth and depth of experience.

About Glean:Founded in 2019, Glean is a groundbreaking AI-driven knowledge management platform that empowers organizations to swiftly locate, organize, and share information across teams. By seamlessly integrating with tools such as Google Drive, Slack, and Microsoft Teams, Glean enables employees to access essential knowledge promptly, enhancing productivity and collaboration. Our state-of-the-art AI technology streamlines knowledge discovery, allowing teams to harness their collective intelligence more efficiently.The company was established by Founder & CEO Arvind Jain, who recognized the challenges employees face in navigating fragmented knowledge and an array of SaaS tools that hinder productivity. He envisioned an improved solution: an AI-powered enterprise search platform designed to facilitate intuitive access to critical information. Since its inception, Glean has transformed into a leading Work AI platform, merging enterprise-grade search capabilities, an AI assistant, and robust application development functionalities to fundamentally enhance the way employees operate.About the Role: Glean is in search of innovative engineers to develop attractive, seamless user-facing features within a contemporary React and TypeScript framework. In this fast-paced startup environment, you will collaborate closely with product designers to strike the perfect balance between constraints and requirements, delivering top-notch user interfaces that function flawlessly on both mobile and desktop browsers. Additionally, you will establish frontend infrastructure to facilitate rapid experimentation and development. Your Responsibilities:Create engaging user interfaces using React.js in partnership with talented product designers and backend engineers.Manage the complete lifecycle of your features from conception to deployment and beyond.

About Glean:Established in 2019, Glean is a pioneering AI-driven knowledge management platform that empowers organizations to swiftly locate, organize, and disseminate information across teams. By seamlessly integrating with essential tools like Google Drive, Slack, and Microsoft Teams, Glean maximizes productivity and collaboration by ensuring that employees have access to the right knowledge at the right time. Our advanced AI technology simplifies knowledge discovery, enhancing the efficiency with which teams can tap into their collective expertise.The inception of Glean stemmed from Founder & CEO Arvind Jain’s keen insights into the challenges employees experience when seeking and comprehending information in the workplace. Witnessing firsthand the obstacles posed by fragmented knowledge and a multitude of SaaS tools that hinder productivity, he envisioned a transformative solution: an AI-powered enterprise search platform that facilitates rapid and intuitive access to necessary information. Since then, Glean has evolved into a leading Work AI platform, merging enterprise-grade search capabilities, an AI assistant, and powerful application and agent-building functionalities to fundamentally transform how employees work.About the Role:Glean is on the lookout for a talented Product Designer who is poised to shape the future of work. In this role, you will collaborate closely with product managers, engineers, and cross-functional partners to develop groundbreaking products that knowledge workers depend on daily to perform their tasks efficiently.As a Product Designer, you will become part of a dedicated and collaborative team that integrates research, data, and intuition into a user-centered design process. Your contributions will have a significant impact on products utilized by hundreds of companies across various industries, ultimately influencing the system of intelligence for businesses worldwide.

About Glean:Founded in 2019, Glean is a pioneering AI-driven knowledge management platform that empowers organizations to swiftly locate, organize, and share vital information across their teams. By seamlessly integrating with platforms such as Google Drive, Slack, and Microsoft Teams, Glean ensures that employees have access to the right knowledge at the right moment, enhancing productivity and collaboration. Leveraging advanced AI technology, Glean simplifies knowledge discovery, enabling teams to utilize their collective intelligence more effectively.Glean was established by Founder & CEO Arvind Jain, who recognized the difficulties employees encounter while searching for and comprehending information at work. Witnessing how fragmented knowledge and an array of SaaS tools hindered productivity, he aspired to create a better solution—an AI-powered enterprise search platform that facilitates quick and intuitive access to essential information. Since its inception, Glean has transformed into the premier Work AI platform, merging enterprise-grade search, an AI assistant, and robust application- and agent-building capabilities to redefine employee workflows fundamentally.About the Role: Glean is seeking talented Backend/Infrastructure Engineers to design and implement a highly efficient, scalable, secure, and permissions-aware system that provides employees with relevant enterprise knowledge in all aspects of their work. This role offers extensive opportunities to engage with various aspects of creating a modern cloud-native application stack using the latest best practices. You will tackle technical challenges such as developing a scalable, reliable distributed system and underlying storage, creating a unified application framework and data model for easy indexing of diverse information sources, ensuring robust end-to-end security across application and platform layers, optimizing user experience for instant accessibility while managing system costs, and implementing comprehensive monitoring and deployment tools for multiple cloud environments.

About Glean:Founded in 2019, Glean is a pioneering AI-driven knowledge management platform that empowers organizations to swiftly locate, organize, and disseminate information across their teams. By seamlessly integrating with tools such as Google Drive, Slack, and Microsoft Teams, Glean ensures that employees can access the right knowledge at the right moment, thereby enhancing productivity and collaboration. Our state-of-the-art AI technology streamlines knowledge discovery, making it quicker and more efficient for teams to utilize their collective intelligence.Glean was conceived from Founder & CEO Arvind Jain’s profound insight into the challenges employees encounter in sourcing and comprehending information at work. Witnessing firsthand how fragmented knowledge and an overwhelming array of SaaS tools hindered productivity, he aimed to create a superior solution - an AI-powered enterprise search platform that allows individuals to rapidly and intuitively access the information they require. Since then, Glean has evolved into the leading Work AI platform, amalgamating enterprise-grade search, an AI assistant, and robust application and agent-building capabilities to fundamentally transform how employees operate.About the Role:We are on the lookout for a Software Engineer specializing in Developer Productivity to redefine the manner in which our engineers construct, test, and deploy software. Our codebase is extensive and encompasses multiple languages, powered by Bazel, with pipelines executing on GitHub Actions and cloud remote execution.In this position, you will design and refine build systems, CI/CD pipelines, and developer tools, while also enabling engineers to effectively utilize AI-powered coding and productivity tools. Your contributions will alleviate friction in daily workflows, scale our infrastructure, and empower the entire engineering team to operate more efficiently and confidently.

About Glean:Founded in 2019, Glean is a pioneering AI-driven knowledge management platform that empowers organizations to swiftly find, organize, and share information among their teams. By seamlessly integrating with tools like Google Drive, Slack, and Microsoft Teams, Glean ensures that employees have access to the right knowledge at the right moment, enhancing productivity and fostering collaboration. Our state-of-the-art AI technology simplifies knowledge discovery, enabling teams to harness their collective intelligence more efficiently.Glean was created by Founder & CEO Arvind Jain, who recognized the challenges employees face in navigating fragmented knowledge and an array of SaaS tools that hinder productivity. Determined to create a solution, he developed an AI-powered enterprise search platform designed to help individuals quickly and intuitively access the information they need. Glean has since transformed into a leading Work AI platform, offering enterprise-grade search, an AI assistant, and robust application and agent-building capabilities that fundamentally redefine how employees work.About the Role:Glean is looking for a Global Mobility & Operations Specialist to assist with U.S. immigration and benefits administration while helping to expand our global mobility operations. This role is hands-on and focuses on compliance, employee experience, HR systems, and developing scalable processes as the organization continues to grow.

About Glean:Founded in 2019, Glean is a pioneering AI-driven knowledge management platform that empowers organizations to efficiently discover, organize, and share vital information across their teams. By seamlessly integrating with tools such as Google Drive, Slack, and Microsoft Teams, Glean enables employees to access critical knowledge precisely when they need it, enhancing productivity and collaboration. Our state-of-the-art AI technology streamlines knowledge discovery, allowing teams to harness their collective intelligence more effectively.Glean was conceived by Founder & CEO Arvind Jain, who recognized the challenges employees face in navigating fragmented knowledge and an overwhelming array of SaaS tools. This insight drove him to create a superior solution—an AI-powered enterprise search platform designed for intuitive and rapid access to information. Since its inception, Glean has evolved into a premier Work AI platform, merging enterprise-grade search, an AI assistant, and robust application and agent-building capabilities to fundamentally transform the way employees engage with their work.About the Role:We are seeking experienced engineers to contribute their expertise and vision in the development of next-generation intelligent enterprise AI assistants and autonomous AI agents. Our mission involves reimagining how LLMs (Large Language Models) and agents can reason, plan, and execute complex, multi-step enterprise workflows. You will operate at the intersection of applied research and production engineering, focusing on areas such as agentic frameworks, LLM orchestration, low-latency LLM inference and optimization, domain-adapted and memory-augmented LLMs, reinforcement learning, and creating evaluation frameworks for intricate enterprise tasks. Our approach emphasizes collaboration with customers to deeply understand their challenges and apply the ideal blend of research-driven and practical engineering solutions to address them.

Founded in 2017, Obsidian Security was established to address a crucial gap in the market: securing the SaaS applications essential for modern business operations—platforms such as Microsoft 365, Salesforce, and many more. Supported by esteemed investors including Greylock, Norwest Venture Partners, and IVP, we have developed a comprehensive SaaS security platform designed to mitigate risks, detect and respond to threats, and prevent breaches at their source. Our team comprises industry leaders who played pivotal roles in defining the categories of endpoint and identity security at CrowdStrike, Okta, Cylance, and Carbon Black. Currently, we are revolutionizing SaaS security in the age of agentic AI. Obsidian Security is trusted by global enterprises such as Snowflake, T-Mobile, and Pure Storage. We safeguard over 200 organizations across North America, Europe, the Middle East, Southeast Asia, Australia, and New Zealand—including many of the world's largest Fortune 1000 and Global 2000 companies. With strong global momentum, an expanding partner ecosystem that includes SentinelOne, Databricks, and Google Cloud, and a major fundraising initiative on the horizon, we are rapidly scaling towards long-term growth and IPO readiness. Join us as we shape the future of SaaS security!

About Glean:Established in 2019, Glean is a pioneering AI-driven knowledge management platform that empowers organizations to swiftly locate, organize, and disseminate information across their teams. By seamlessly integrating with tools such as Google Drive, Slack, and Microsoft Teams, Glean guarantees that employees access pertinent knowledge at optimal times, thereby enhancing productivity and collaboration. Our state-of-the-art AI technology streamlines knowledge discovery, facilitating quicker and more efficient utilization of collective intelligence among teams.Glean's origin stems from Founder & CEO Arvind Jain's profound understanding of the obstacles employees encounter while searching for and comprehending information at work. Witnessing firsthand how fragmented knowledge and a plethora of SaaS tools hinder productivity, he endeavored to create an innovative solution - an AI-powered enterprise search platform that enables individuals to swiftly and intuitively access the information they require. Since then, Glean has evolved into the foremost Work AI platform, amalgamating enterprise-grade search, an AI assistant, and robust application and agent-building capabilities to fundamentally transform employee workflows.Position Overview:Glean is on the lookout for passionate engineers ready to tackle cutting-edge challenges in data and AI security and governance. In a rapidly expanding startup environment, this role requires understanding customer needs, delving into domain-related problems and research, and devising innovative solutions. Engineers will collaborate closely with product managers and designers to navigate engineering constraints while meeting requirements, ultimately delivering intuitive experiences that enterprises can trust to keep their users secure.

About Glean:Founded in 2019, Glean is a pioneering AI-driven knowledge management platform that empowers organizations to swiftly locate, organize, and share information within their teams. By seamlessly integrating with tools like Google Drive, Slack, and Microsoft Teams, Glean ensures that employees have access to vital knowledge precisely when they need it, enhancing productivity and fostering collaboration. Our state-of-the-art AI technology simplifies knowledge discovery, allowing teams to efficiently utilize their collective intelligence.Glean was conceptualized by Founder & CEO Arvind Jain, who recognized the difficulties employees encounter in finding and comprehending information at work. Observing how fragmented knowledge and cumbersome SaaS tools hinder productivity, he aimed to create a superior solution—an AI-powered enterprise search platform that enables users to swiftly and intuitively access the information they require. Today, Glean stands as a leader in the Work AI space, merging enterprise-grade search, an AI assistant, and robust application- and agent-building capabilities to redefine employee workflows.About the Role:Glean is assembling a premier Data Organization that includes product data science, applied science, data engineering, and business intelligence teams. This position is an applied science role based in our Palo Alto or San Francisco office and involves:A/B Experimentation:Collaborating with product data science and engineering teams to identify enhancements in techniques, tools, and processes for A/B experimentation, facilitating informed decision-making across all relevant product areas.Developing and maintaining our A/B experimentation platform informed by stakeholder feedback.Writing code or identifying vendors to implement these techniques into production in a scalable and user-friendly manner for engineering and product teams.

About Glean:Established in 2019, Glean is a pioneering AI-driven knowledge management platform designed to empower organizations to swiftly locate, structure, and disseminate information among their teams. By seamlessly integrating with tools such as Google Drive, Slack, and Microsoft Teams, Glean ensures that employees can access the right knowledge at the right time, enhancing productivity and collaboration. Our state-of-the-art AI technology simplifies knowledge discovery, making it more efficient for teams to harness their collective intelligence.Glean was founded by Arvind Jain, who recognized the challenges employees face in navigating fragmented knowledge and diverse SaaS tools that hinder productivity. With a vision to create a superior solution, he developed an AI-powered enterprise search platform that facilitates quick and intuitive access to essential information. Since then, Glean has transformed into a leading Work AI platform, integrating enterprise-grade search, an AI assistant, and robust application and agent-building capabilities, fundamentally changing the way employees work.About the Role:We are on the lookout for talented Machine Learning Engineers who are eager to engage in both Quality Assurance and traditional ML tasks to aid in the development of our revolutionary Enterprise Brain. The Enterprise Brain team is crafting a suite of proactive AI products aimed at transforming enterprise workflows by identifying and automating tasks for users, thereby unlocking genuine productivity. This initiative is based on a profound understanding of user needs and a sophisticated Enterprise graph. The role will involve leveraging both LLM and advanced ML techniques, orchestrating agents, and employing cutting-edge ranking methods.Your Responsibilities:Tackle challenging ML problems that involve...

About Glean:Established in 2019, Glean is a pioneering AI-driven knowledge management platform that empowers organizations to swiftly find, organize, and disseminate information across their teams. By seamlessly integrating with platforms such as Google Drive, Slack, and Microsoft Teams, Glean enables employees to access essential knowledge precisely when they need it, enhancing productivity and collaboration. Our advanced AI technology streamlines knowledge discovery, making it faster and more efficient for teams to utilize their collective intelligence.Glean was conceived from the insights of Founder & CEO Arvind Jain, who recognized the challenges employees encounter in locating and comprehending workplace information. Witnessing firsthand how fragmented knowledge and an array of SaaS tools hindered productivity, he embarked on a mission to create an innovative solution—an AI-powered enterprise search platform enabling users to quickly and intuitively find the information they require. Since its inception, Glean has evolved into the leading Work AI platform, integrating enterprise-grade search capabilities, an AI assistant, and robust application- and agent-building features to revolutionize the way employees work.About the Role:As a key member of our Forward Deployed Engineering Team, you will collaborate directly with our clients to design transformative AI solutions that tackle their most pressing business challenges. Working closely with our Go-to-Market, Product, and Engineering teams, you will combine technical expertise with a deep understanding of enterprise AI systems and client engagement skills to architect and deploy production platforms that deliver tangible business outcomes. You will oversee the complete engagement process—from the initial discovery and technical planning stages to solution architecture, development, and final production launch.

About Glean:Established in 2019, Glean is a pioneering AI-driven knowledge management platform that empowers organizations to efficiently locate, organize, and share information across teams. By seamlessly integrating with popular tools like Google Drive, Slack, and Microsoft Teams, Glean ensures that employees access the right knowledge at the right time, thereby enhancing productivity and collaboration. Our state-of-the-art AI technology streamlines knowledge discovery, enabling teams to leverage their collective intelligence more swiftly and effectively.The vision of Glean was shaped by our Founder & CEO Arvind Jain, who recognized the challenges faced by employees in navigating fragmented knowledge and an array of SaaS tools. His mission was to create an AI-powered enterprise search solution that allows for quick and intuitive access to essential information. Since its inception, Glean has emerged as the leading Work AI platform, merging enterprise-grade search with an AI assistant and robust application-building capabilities to transform the way employees work.About the Role:Glean is seeking a passionate Designated Technical Support Engineer to join our fast-growing, venture-backed startup. We are dedicated to crafting a modern knowledge assistant tailored for every employee, ensuring that all company information is accessible, contextual, and up-to-date. Our team embodies a culture of hard work blended with fun; we are professional, creative, passionate, and, above all, customer-focused.In this role, you will serve as a trusted technical resource for our clients, providing both proactive and reactive support to our expanding customer base. Your commitment to delivering top-notch service will ensure that our customer experience remains unparalleled in the industry.

About Glean:Established in 2019, Glean is a pioneering AI-driven knowledge management platform that empowers organizations to swiftly locate, organize, and disseminate information within their teams. By integrating flawlessly with platforms such as Google Drive, Slack, and Microsoft Teams, Glean ensures that employees have timely access to essential knowledge, enhancing productivity and fostering collaboration. Our state-of-the-art AI technology simplifies the discovery of knowledge, enabling teams to utilize their collective intelligence more rapidly and effectively.The vision for Glean originated from the profound insights of our Founder & CEO, Arvind Jain, who recognized the hurdles employees encounter in accessing and comprehending information at work. Witnessing the fragmentation of knowledge and the overwhelming number of SaaS tools that hindered productivity, he set out to create a superior solution—an AI-powered enterprise search platform that facilitates quick and intuitive information retrieval. Since its inception, Glean has transformed into the premier Work AI platform, blending enterprise-grade search capabilities with an AI assistant and robust application- and agent-building functionalities to fundamentally reshape how employees operate.About the Role:We are on the lookout for talented engineers to join our mission of building the world's leading search and assistant product for workplace efficiency. Our engineering team engages with various systems across the technology stack, focusing on areas such as query comprehension, document analysis, domain-specific language modeling, natural language question-answering, evaluation, and experimentation. We maintain regular interactions with our customers to deeply understand their challenges and utilize the most effective tools—whether simple or complex—to address their needs.Your Responsibilities:Develop innovative signals to enhance the personalization of our search engineTrain models to analyze interactions between signals in our ranking processes