About the job
At NiCE, we believe in pushing boundaries and embracing challenges head-on. We are driven by ambition and innovation, always striving for excellence. If you share our passion for groundbreaking technology, we invite you to embark on an exciting career journey with us.
What will you be doing?
As a Software Engineer specializing in Expert Services, you will be a crucial member of our Expert team. Your role will involve configuring and developing integrations tailored to our customers' unique needs. You will engage with clients to deeply understand their business requirements, meticulously document these requirements, and educate them with the necessary technical insights. You will also configure our product and guide customers through their go-live process, ensuring that all configurations meet the agreed implementation timelines. Should any delays arise, you will promptly communicate with the implementation manager.
Your Impact:
- This billable, customer-facing role significantly contributes to our revenue at CXone.
- It is essential to accurately track and record your billable hours on customer accounts.
- Your efficiency in deploying customer solutions directly influences our capability to recognize revenue from both new and existing customers.
- Building strong relationships with customers enhances their loyalty and potential for repeat business.
- Your reliability and accountability play a vital role in minimizing company liabilities.
- All adjustments to customer accounts must comply with our Adjustment Policy.
This job description is intended to provide a general overview of the position and is not exhaustive. Additional responsibilities may be assigned as needed. The organization retains the right to modify job duties as necessary. This description does not constitute a contract of employment.
Do you have what it takes?
- 2-4 years of relevant experience.
- Demonstrated expertise in Bot Development or similar roles focused on integration and customization, including chatbot integration with platforms like Google Dialogflow or IBM Watson.
- Knowledge of Prometheus and related technologies is a plus.

