About the job
Join Our Innovative Team at Lorikeet
At Lorikeet, we are revolutionizing customer support through cutting-edge AI technology tailored for complex sectors such as fintech, healthtech, marketplaces, and delivery services.
Our mission is to automate support responses using transparent and customizable AI solutions, enabling support teams to focus on engaging with intricate cases rather than being bogged down by repetitive tickets. By liberating teams from reactive support, we empower them to offer personalized concierge services to their customers.
We bring together a talented team, leveraging the expertise of industry veterans like Jamie from Google’s generative AI team and Steve from Stripe, along with professionals from renowned companies such as Canva, Atlassian, Dropbox, and Dovetail.
Our company is scaling rapidly with a robust customer base, substantial revenue, an exciting roadmap, and a strong sales pipeline. We have successfully raised over USD 50 million from prestigious VCs and angel investors, including QED, Blackbird, Square Peg, and several industry leaders.
Our Esteemed Clients Include:
- The largest telehealth company in Australia,
- The leading bank for teens in the US,
- One of the top NFT marketplaces by trading volume,
- A prominent Web3 gaming company,
...and numerous enterprise clients handling over a million support tickets annually.
Why Work With Us?
- Engineering-Driven Culture: Our technical founders foster an environment where most team members write code. Every engineer is empowered to take ownership of challenges and implement impactful solutions.
- Collaborative Work Environment: We pride ourselves on a warm, mature, and flexible culture that values teamwork. Located in our inviting Surry Hills office, we prioritize efficiency and adaptability to accommodate our team members' diverse needs.
